08/23/2011, 01:37 PM
This (quote above) and the fact that online shipping websites are actually expected to be able to manage their stock, process orders, and ship products.
Originally Posted by Kujila
If I went to an accountant who does taxes and paid him/her to do my taxes I would expect the accountant to do my taxes. In fact, I shouldn't even have to worry about it or think about it. If I wanted to stress over taxes, I'd do them myself. Instead I've paid a professional who knows how to do taxes to do what they advertise they can do. If I had my accountant take my check, wait past the tax deadline, then come up with some story about how he/she can't really do taxes, it would be unacceptable and unethical.
If I order a Touchpad form an online company like onSale and Amazon, I expect them to have what they sell and actually send me the product. If they can't manage inventory and process and ship a purchase they they need to go paint houses or do something else. It's reasonable to expect a company who holds themself out there as a place to buy things to actually do their job. I'm not asking them to practice medicine or something else they aren't supposed to know how to do, I'm just expecting them to sell and ship the products that they advertise. I'm asking them to do the one thing they say they can do. Like the taxes, I shouldn't have to worry about it and I shouldn't have to deal with the missed deadline (in this case the lost opportunity to buy from someplace else).
And, even if there was a glitch or error, don't be contacting me on 8/24 about it when I placed the order on 8/21. It doesn't take three days to tell me they can't send me something...
Ok, I'm done for now...