10/04/2011, 09:50 AM
Originally Posted by thirsy1258
Originally Posted by Sanjay
I wouldn't see this as "entitlement"... as with any other business, I'd see this as either "goodwill" or "customer service".
Originally Posted by texasflood
Look at it this way - HP may be discontinuing webOS hardware, but they're still selling PC's (for now), servers, switches, and are soon to be mimicking IBM with "enterprise services". Based on the customer experience I've had with this sale, I'm loathe to trust HP for anything beyond sending email spam (which they seem to be really, really good at!). If HP can't seem to coordinate their different sales divisions (selling stock in H/O while SMB languishes in BO's), how can I trust them to deliver anything mission-critical for my business? If I need to buy a switch and have it over-nighted because my current one dies unexpectedly... and I'm on a deadline... can I trust that HP's website showing "available" really means available? I know that the TouchPad's were a special case, being "fire-saled" and all... but my faith in their ability to deliver has been shaken.
So... with the 6-8 weekers, HP could show a little goodwill, and say "Thanks for sticking with us, here's a case on us". At least something to show that HP actually values their customer's time and business. Those cases probably cost very little (accessory markups are usually in the 200-300% range), and could go a long way toward rebuilding their relationships.
As for the cost of the TP... it was HP's decision to sell the TP at $100. I can't see how they're doing me a favor by selling me the item at the price that was offered. My end of the transaction is complete - I've placed the order and gave them a valid form of payment. How they've bungled their end of the transaction has no bearing on my side of the transaction. Offering an accessory as goodwill for their failed logistics is just that - goodwill. Not necessary, but would be appreciated for being strung along for close to a month-and-a-half.