09/29/2011, 03:53 PM
Whoa, hold on a sec - if you're referring to my post above, presenting an opposing view to a remark about "entitlement", I believe you didn't understand the nature of my comment... I was referring to the transaction being completed by receiving an "order confirmation" email, with the HP Order Status page showing "credit accepted", and a shipping date of 8/23. With any other business, that means your order is complete and will ship on 8/23; if there were any problems with the order, some form of communication would be sent out to inform you of the delay. HP screwed up by not communicating their issues until more than a week after the shipping date passed. This is unacceptable, especially for a company the size of HP, and made more egregious in light of their newly-announced strategy - enterprise services!! To add to this steaming pile, factor in yesterday's employee-only firesale... If you can't complete the orders you have currently, where do you find the stock (and the balls) to hold an internal sale?!?
Originally Posted by sv234
Also... please don't insinuate that having a hold on funds on a credit card makes for a hardship - how people handle their finances shouldn't be a topic of discussion here. I was stating that with the pre-auth's... HP needs to "sh__ or get off the pot", as they say. Pre-auth my card when you're ready to ship, not every week until then.
We're complaining that HP can find enough TP's to hold an internal sale, whereas their customers are still waiting. Picture it this way - if you went to an extremely busy restaurant for dinner, placed your order, and after waiting for 30 minutes, you see the kitchen staff in the banquet hall enjoying their meal! Upon asking the server, you're told "Oh, your meal will be about another 30-40 minutes; your meal is still being prepared." How would you feel? Apologetic to the staff who are already eating, or ticked-off that you - the paying customer - are made to wait?
Originally Posted by Syndil
Given that OnSale is opening up some cancelled orders, I'd say that OnSale is at least trying to make good on some of their broken promises. HP, on the other hand, has been stringing us along for more than a month. If HP did the OnSale route - cancelled up front, then contacting those with cancelled orders and offering first dibs on re-allocated stock - I'm sure there would be less of us here griping.
And no, I'm not cancelling my order... I've got too much time invested now to say "screw it"... but HP have just guaranteed that I'll never buy or recommend their products again.