09/29/2011, 02:52 PM
I also run a SMB and am an HP reseller. In fact I ordered my Touchpads from SMB using my business credit card in hopes that it would give my order priority over a consumer ordering from SMB. It still took me one month to get my Touchpads. But this has not changed my view of HP, and if a customer requests an HP product, I have no problems selling it to them. The circumstances around the Touchpad fire sale were--and still are--unique. In fact, I can't think of any other product in history that has generated this level of interest and demand as a result of a price reduction.
What HP did with the Touchpad price reduction was far more than any Black Friday deal. Given that, IMO people should have realized this was going to be an ordeal from the start. Not everyone gets Black Friday deals, and if you miss them on Black Friday, you don't have an opportunity to get them later. HP did people the favor of saying, "hey, we're out of stock for now, but as soon as we get more from the factory, we'll attempt to fill your order in 2 or 6-8 weeks," and people are still complaining because they are Touchpad-less. No one gripes this much when they miss a Black Friday deal because they know from the start that their odds of actually scoring one are slim due to the increased demand. IMO people should treat the fire sale the same way, as if it were winning a prize. If you get one, congratulations, you won! If not, oh well, your chances were slim to begin with anyway. You don't play the lottery expecting to win.
So if you've gotten the 6-8 week email, it hasn't been 6-8 weeks yet. What exactly are you complaining about? Any other retailer would have simply canceled your order due to lack of stock and simply put the next incoming shipment up for sale on a first come, first served basis, meaning you'd have to fight for your chance to own one yet again.
In a nutshell, get over it, be patient, stop whining, calling HP names, etc. If you really so disgusted with HP's efforts to get you a Touchpad that you want to sever all ties with them, then I dare you to email TouchPadCancel@hp.com and cancel your order.