Help! New touchpad won't turn on!

Jenmom2grls · 08/21/2011, 11:52 AM

Just got 2 touchpads and one won't turn on. The white light was blinking, but the screen is black. Any ideas?

Thank you

mosdl · 08/21/2011, 11:58 AM

Does charging it show the charging icon on the screen?

Bodgingbrom · 08/21/2011, 12:01 PM

If the white light is flashing, hold down the power and push the home button 10 times.

I think that was it..

william munny · 08/21/2011, 12:03 PM

I purchased the Touchpad at Staples like three weeks ago; loved it but returned it when found out it was discontinued, but prior to the announcements of price match.

I purchased two new touchpads from best buy a few days ago, they wouldn't price match until today.

So today, I opened up the 32 gig and started charging it. It's been like two hours charging and I still can't turn it on. I don't remember my first one taking this long to charge.

Should I just keep waiting or do I have a problem?

Thanks in advance!

Jenmom2grls · 08/21/2011, 12:05 PM

We had to be more patient. We left it plugged in for about 20 minutes and now there is a battery icon on the front. It still isn't turning on, but I think it will!

Thanks for the help!

WaleE · 08/21/2011, 12:06 PM

I am sure you have tried this, but have you held down the power button for about 5 seconds?

william munny · 08/21/2011, 12:09 PM

Quote:

Originally Posted by WaleE

I am sure you have tried this, but have you held down the power button for about 5 seconds?

Thanks for the reply. I have tried that. Plus the circular charger is not hot at all which leads me to believe that maybe be the problem.

Bodob · 08/21/2011, 12:10 PM

Quote:

Originally Posted by Jenmom2grls

Just got 2 touchpads and one won't turn on. The white light was blinking, but the screen is black. Any ideas?

Thank you

Hold power and home button for 10-15 secs and it will reset. Then perform the 3.0.2 update.

kkhanmd · 08/21/2011, 12:14 PM

did you get it to work? if TP has no juice at all, and you connect to outlet, the LED will show flowing white color, after it has little charge, a screen will pop up with battery charge sign, after that it takes another 20 minutes for TP to have charged enough to boot up. rememeber it doesnt charge from PC

joos519 · 08/21/2011, 12:14 PM

Mine, which I got yesterday, just showed the hp logo, but when I tried turning it on by holding down the power button, it didn't turn on, instead it turned it off and the hp logo went away. So I disconnected it, plugged it in again and held the power button for more than 10 seconds and it finally turned on. I haven't a problem since turning it on. Good luck.

kjb86 · 08/21/2011, 12:14 PM

Quote:

Originally Posted by Jenmom2grls

We had to be more patient. We left it plugged in for about 20 minutes and now there is a battery icon on the front. It still isn't turning on, but I think it will!

Thanks for the help!

that means the power was completely dead.

you need at least 10% to power on the device. Allow the device to sit with the battery icon now that its up and it will automatically boot up.

william munny · 08/21/2011, 12:29 PM

It is still not working. It is plugged into an outlet that I know works.

How can I tell if the cord unit is working? Are those little circle things on the USB cord supposed to light up if it's charging? Mine are completely blank and the circular charging thing that the usb plus into is not warm at all.

Anyone else have a similar problem?

Thanks!

geekpeter · 08/21/2011, 12:37 PM

some1 will have done somethign that required a diskcheck ro something, id read a post stating that if its part way hrough that and some1 turns it off again it takes longer next time, and longer.

If its blinking then you just have to wait it out till its finished doing self checks.

**bevcraw** · 08/21/2011, 12:46 PM

<<threads merged>>

william munny · 08/21/2011, 01:09 PM

I called Tech Support and it's working now.

For anyone else that had this problem, I had to hold down the power button and the center button for 15 seconds. Then it started again and let me register, etc.

I hope this thread helps anyone else in the same situation.

Thanks for all your help guys.

Jenmom2grls · 08/21/2011, 06:48 PM

Quote:

Originally Posted by kjb86

that means the power was completely dead.

you need at least 10% to power on the device. Allow the device to sit with the battery icon now that its up and it will automatically boot up.

Thank you, it works now!

benny92lx · 08/29/2011, 05:15 PM

also, on some of the touchpads, the charging port is a little glitchy and you have to wiggle the cable until it finally makes a good connection.

robiwon · 11/02/2011, 11:29 AM

Quote:

Originally Posted by william munny

I called Tech Support and it's working now.

For anyone else that had this problem, I had to hold down the power button and the center button for 15 seconds. Then it started again and let me register, etc.

I hope this thread helps anyone else in the same situation.

Thanks for all your help guys.

That was the secret sauce, thanks!!

DGymnast · 12/20/2011, 02:43 AM

I had this happen after upgrading to 3.0.4... It went to restart and the light went out and nothing. Holding power and center for 15 secs. was the answer.

godzillinois · 12/20/2011, 03:05 AM

Quote:

Originally Posted by william munny

It is still not working. It is plugged into an outlet that I know works.

How can I tell if the cord unit is working? Are those little circle things on the USB cord supposed to light up if it's charging? Mine are completely blank and the circular charging thing that the usb plus into is not warm at all.

Anyone else have a similar problem?

Thanks!

William, did you ever resolve your issue? The fact that the adapter was never hot sounds like it was never charging to begin with. Sometimes the circular thing is loose which prevents it From charging, make sure the tip where the prongs are is twisted all the way to lock position

08/21/2011, 11:52 AM	#1 (permalink)
Jenmom2grls Member Join Date: Aug 2008 Posts: 16 Likes Received: 2 Thanks: 3 Thanked 0 Times in 0 Posts	Help! New touchpad won't turn on! Just got 2 touchpads and one won't turn on. The white light was blinking, but the screen is black. Any ideas? Thank you
	Liked by

08/21/2011, 11:58 AM	#2 (permalink)
mosdl Member Join Date: Jun 2009 Location: Silicon Valley Posts: 787 Likes Received: 30 Thanks: 3 Thanked 102 Times in 67 Posts	Does charging it show the charging icon on the screen? __________________ Apps: MyQ for Netflix (Phone/TouchPad), Giantbomb (Phone), Excavate (Reddit/Digg clients for TouchPad)
	Liked by

08/21/2011, 12:01 PM	#3 (permalink)
Bodgingbrom Member Join Date: Oct 2009 Location: Glendale, CA Posts: 149 Likes Received: 4 Thanks: 55 Thanked 18 Times in 15 Posts	If the white light is flashing, hold down the power and push the home button 10 times. I think that was it..
	Liked by Thanked By: PDAJAH

08/21/2011, 12:03 PM	#4 (permalink)
william munny Member Join Date: Aug 2011 Posts: 49 Likes Received: 15 Thanks: 13 Thanked 18 Times in 4 Posts	New HP Touchpad not Turning on I purchased the Touchpad at Staples like three weeks ago; loved it but returned it when found out it was discontinued, but prior to the announcements of price match. I purchased two new touchpads from best buy a few days ago, they wouldn't price match until today. So today, I opened up the 32 gig and started charging it. It's been like two hours charging and I still can't turn it on. I don't remember my first one taking this long to charge. Should I just keep waiting or do I have a problem? Thanks in advance!
	Liked by

08/21/2011, 12:05 PM	#5 (permalink)
Jenmom2grls Member Join Date: Aug 2008 Posts: 16 Likes Received: 2 Thanks: 3 Thanked 0 Times in 0 Posts	We had to be more patient. We left it plugged in for about 20 minutes and now there is a battery icon on the front. It still isn't turning on, but I think it will! Thanks for the help!
	Liked by richardtank likes this.

08/21/2011, 12:06 PM	#6 (permalink)
WaleE Member Join Date: Feb 2010 Posts: 65 Likes Received: 6 Thanks: 0 Thanked 11 Times in 5 Posts	I am sure you have tried this, but have you held down the power button for about 5 seconds?
	Liked by

08/21/2011, 12:14 PM	#9 (permalink)
kkhanmd Member Join Date: Jan 2008 Posts: 2,069 Likes Received: 81 Thanks: 280 Thanked 245 Times in 187 Posts	did you get it to work? if TP has no juice at all, and you connect to outlet, the LED will show flowing white color, after it has little charge, a screen will pop up with battery charge sign, after that it takes another 20 minutes for TP to have charged enough to boot up. rememeber it doesnt charge from PC __________________ If this helped you hit thanks.
	Liked by

08/21/2011, 12:14 PM	#10 (permalink)
joos519 Member Join Date: Aug 2011 Posts: 78 Likes Received: 8 Thanks: 10 Thanked 13 Times in 6 Posts	Mine, which I got yesterday, just showed the hp logo, but when I tried turning it on by holding down the power button, it didn't turn on, instead it turned it off and the hp logo went away. So I disconnected it, plugged it in again and held the power button for more than 10 seconds and it finally turned on. I haven't a problem since turning it on. Good luck.
	Liked by

08/21/2011, 12:29 PM	#12 (permalink)
william munny Member Join Date: Aug 2011 Posts: 49 Likes Received: 15 Thanks: 13 Thanked 18 Times in 4 Posts	It is still not working. It is plugged into an outlet that I know works. How can I tell if the cord unit is working? Are those little circle things on the USB cord supposed to light up if it's charging? Mine are completely blank and the circular charging thing that the usb plus into is not warm at all. Anyone else have a similar problem? Thanks!
	Liked by

08/21/2011, 12:37 PM	#13 (permalink)
geekpeter Member Join Date: Aug 2011 Location: UK Posts: 1,532 Likes Received: 191 Thanks: 64 Thanked 119 Times in 105 Posts	some1 will have done somethign that required a diskcheck ro something, id read a post stating that if its part way hrough that and some1 turns it off again it takes longer next time, and longer. If its blinking then you just have to wait it out till its finished doing self checks.
	Liked by

08/21/2011, 12:46 PM	#14 (permalink)
bevcraw Super Moderator Join Date: Jul 2008 Location: Tennessee Posts: 5,964 Likes Received: 576 Thanks: 1,701 Thanked 2,413 Times in 1,746 Posts	<<threads merged>> __________________ Beverly Palm IIIxe > m505 > Zire 71 > Tungsten E2 > TX > Centro > Pre > Pre 2 > Pre 3 > and TouchPad
	Liked by

08/21/2011, 01:09 PM	#15 (permalink)
william munny Member Join Date: Aug 2011 Posts: 49 Likes Received: 15 Thanks: 13 Thanked 18 Times in 4 Posts	I called Tech Support and it's working now. For anyone else that had this problem, I had to hold down the power button and the center button for 15 seconds. Then it started again and let me register, etc. I hope this thread helps anyone else in the same situation. Thanks for all your help guys.
	Liked by robiwon and lmartinez7641 like this. Thanked by DGymnast, lmartinez7641, robiwon

08/29/2011, 05:15 PM	#17 (permalink)
benny92lx Member Join Date: Aug 2011 Posts: 13 Likes Received: 2 Thanks: 3 Thanked 0 Times in 0 Posts	also, on some of the touchpads, the charging port is a little glitchy and you have to wiggle the cable until it finally makes a good connection.
	Liked by johnjaycee likes this.

12/20/2011, 02:43 AM	#19 (permalink)
DGymnast Member Join Date: Jan 2011 Posts: 1 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	I had this happen after upgrading to 3.0.4... It went to restart and the light went out and nothing. Holding power and center for 15 secs. was the answer.
	Liked by

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode