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  1. #41  
    So basically...all of you bought the Touchpad for $600 (give or take) because you thought it was worth that.

    Now that other people can get Touchpads for $99, you suddenly believe that you deserve your money back?

    It's the same device that you paid for. Nothing's changed. Why do you "deserve" to get refunded?

    Also, Walmart doesn't need to "do right" by their customers. They sold it to you at the price they were supposed to, and even give you a chance to get your money back or price match within 7 days. It's not their fault that HP caused a firesale.
  2.    #42  
    Fair enough, but if Walmart did what they should, then it would fall to HP to do right by the customers. You say it's the same device that I paid for, but that's not correct on two levels. First of all, I bought this device with the knowledge that HP would provide continuous firmware updates, bug fixes, etc. However, I, not even 5 minutes ago, heard from the head of Corporate Customer Relations that they could "not comment" on whether or not there would be future firmware updates, bug fixes etc. Now it doesn't rule out the possibility, but it sure doesn't sound like the support when I first bought it.

    Second, somebody who bought the exact same hardware and software I have payed $150, not even 2 months later. That is a $450 dollar difference that simply isn't fair. I may not be able to point out exactly who should deliver this difference, but I do know that the right thing to do would be to honor it.

    Ultimately, I have no say in whether or not this money comes to me or not, but I'm sure not going to stop trying just because HP or Walmart says they currently aren't offering it, or because somebody on an online forum thinks that I'm not owed it. Thanks for the bump in the thread.
  3. #43  
    I do not believe that HP "owes" me anything as an early adopter. That's the risk of being an early adopter! I still love my Touchpad, and am still going to keep it. If they credit me, great - it will make me more likely to buy HP products in the future. If they don't, I still have a great tablet that is getting better with the new apps coming out (Quickoffice!)


    I would like for Walmart and/or HP to price-match or credit me, but I'm not going to cry if they don't.
  4. #44  
    Quote Originally Posted by callmechewy View Post
    So basically...all of you bought the Touchpad for $600 (give or take) because you thought it was worth that.

    Now that other people can get Touchpads for $99, you suddenly believe that you deserve your money back?

    It's the same device that you paid for. Nothing's changed. Why do you "deserve" to get refunded?

    Also, Walmart doesn't need to "do right" by their customers. They sold it to you at the price they were supposed to, and even give you a chance to get your money back or price match within 7 days. It's not their fault that HP caused a firesale.
    I really think you're reading this wrong & I really hope it's a misunderstanding on your part....

    The issue is, HP is providing retailers with a method to 'make it right' for customers who bought prior to the fire sale. And while I have no issues with my product & for paying the premium, I do expect my retailer to take advantage of this offer by HP. It's really their loss if they don't, because I simply won't buy anything there.

    I really don't see how you are so disconnected from this & your remark is full of condescension & adds zero value to this thread & the goal of tracking whether or not wal-mart will end up supporting this move.

    Sure, they don't have to do this, and we aren't entitled to anything. But what's wrong with doing right by your customers, especially when HP is compensating this action? If you have a legitimate answer for that, I'd love to have my eyes opened.
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  5. #45  
    This is what I get for not keeping my HP Pre-Order (which would have had me waiting until July 5th to receive it) and going at midnight to WalMart to pick it up. I would already have my $50 App Promo Code by now as well... Luck is not on my side right now.
    Proud owner of a TouchPad, a Pre3 and a Veer!
  6. #46  
    Quote Originally Posted by palmfan4now View Post
    Called Walmart corporate again to ask about the status of my ticket opened on Saturday. Said it was still "under review" and that I would hear back from them within "5 business days". Seriously? It takes that long for someone to make a decision? At this point I'd be happy if they matched the price or allowed me to return it altogether.
    Could you please post the phone number for the Walmart corporate offices that you are using? I have been trying to find that myself to work on them. The more people calling their corporate office should probably get more attention, quicker than dealing with local stores who may or may not actually contact corporate about the issues with HP.

    Thanks!
  7. #47  
    Walmart was the only retailer that was carrying the Touchpad on the July 1st launch day, so I bought 2, 32GB Touchpads there for $599 each, or a total of $1198 plus tax.

    I have spoken with Walmart, and they told me I needed to pursue it with HP Customer Service. So I did...

    I started out with a chat with HP on my Touchpad, and was told the chat was for TECHNICAL support. He told me I needed to call HP Sales. So I did. I transferred from level 1 in India, to her supervisor... to the Customer Support specialist... to HIS supervisor. Here are the key points I got from HP Support:
    - They can not confirm that any sort of notification has gone from HP to Walmart
    - They are Support, and any notification would have gone out from HP Corporate
    - They have no contact at all with HP Corporate, so wouldn't know what Corporate sent out
    - There was no higher source of Customer Support to contact

    I let them know that I was unhappy with HP pushing me to Walmart... and Walmart pushing me to HP. I know HP's PRPRPR $Machine$ $is$ $trying$ $to$ $make$ $it$ $sound$ $like$ $they$ $are$ &$quot$;$making$ $things$ $right$&$quot$;, $and$ $that$ $any$ $early$ $adopter$ $like$ $me$ $will$ $be$ $able$ $to$ $get$ $a$ $price$ $difference$ $refund$... $but$ $that$ $is$ $just$ $not$ $the$ $case$.

    I will be heading back to Walmart to go speak with their Manager in person, and hopefully get them to contact the Walmart corporate offices while I'm there with them, to actively look for information about refunds for the HP Touchpads. I will share any information with you, that I get from Walmart.

    If they keep stonewalling, I'm going to go to our local TV stations and see if their consumer watchdog reports might be able to help me. Nothing gets the attention of a company quicker, than someone from the media giving them a call about a problem.

    Bottom Line: HP has reached out to other retailers, so it wouldn't make sense that they didn't speak to Walmart. HP has promised to offer refunds to early adopters. HP should be the one to make sure word gets out to Walmart stores, not us.
  8. #48  
    The number I have been using is 1-800-walmart, option 2, then option 1 (I think).
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    #49  
    Quote Originally Posted by theclares View Post
    If HP is willing to make Walmart whole for these refunds and pricematches
    Quote Originally Posted by PrePat View Post
    Bottom Line: HP has reached out to other retailers, so it wouldn't make sense that they didn't speak to Walmart. HP has promised to offer refunds to early adopters. HP should be the one to make sure word gets out to Walmart stores, not us.

    That's the key right there. There's an assumption that HP reached out to all retailers to credit them for devices sold in an effort to reimburse customers. Assuming HP was crediting Walmart, why didn’t the HP person remind their Walmart contact while on this conference call? The account of that conversation was that neither felt they had an obligation to refund part of the purchase price. Why didn’t HP say, “hey, we gave Walmart money back for all the devices they sold.”

    The fact is we don’t know what arrangements HP made with these retailers. I certainly hope nobody is saying that a retailer should give back hundreds of dollars per device sold and take a loss because HP had a "going out of business" sale. The issue is, and always will be, with HP.


    Oh... and let's keep in mind that the people we’re calling are ordinary working types like most of us. We need to be respectful to them because they aren’t the policy makers. Ole Leo is sitting comfy in his office totally removed from the feeding frenzy he caused.
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    #50  
    I'm looking for HP's statement that they are offering price matching back to the launch date. My local WalMart manager has asked for this so that she can go to the district manager with it. She says she's on my side about the price match and if I can get her the right ammo, she will try her hardest to get me my rebate.
  11. #51  
    Walmart and HP should be consistent and follow Best Buy's lead in the price match or refund. What happened to customer service? Wow.
  12. #52  
    I convinced one of the managers at my walmart to ring me in and out giving me the difference.

    going tonight at 10.

    I'll let everyone know if everything works out. i want my 450....
  13. Sanglant's Avatar
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    #53  
    I just got a call from the assistant manager that I've been dealing with and she told me she would give me a giftcard for the difference. I'm getting ready to head in there now.
  14. #54  
    I got a call back from the local store manager this morning and she told me they "would" do a price match for my launch day 32G touchpad. I brought in my receipt this afternoon and got it done, including the appropriate amount of the tax! I asked if this was by direction from corporate as I was supposed to get a call back from the district manager. All she told me was that she was told to go ahead and do a price match for my case, and that it was evaluated on a case-by-case basis. Very hopeful that this is an indicator that management has made a decision on this and that the rest of you will start having similar luck. Good luck to all of you!

    It would be awesome if HP still honored the $50 mail-in rebate for us "pre" owners as well. I did receive my $50 promo code for apps from HP when they lowered the price earlier. Could end up being a $50 touchpad in the end! ...Still, would have been happier had HP tried harder and stuck with it.
  15. #55  
    I called HP and got the usual brush-off. I went to the WalMart today with the blog announcement. Manager took that and called Corporate and was told no deal I have to get my price adjustment from HP.

    Somebody owes me $489.82 after tax is added.
  16. Sanglant's Avatar
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    #56  
    I got $477 back after talking to the assistant manager. I think a lot of it has to do with who you talk to and how you approach it. The lady I dealt with was understanding of my situation and I didn't walk in there with any demands, just questions and hopes. I didn't get cash back, I got a gift card. That was spent before I left the store on a new entertainment center and school clothes for my daughter. I was happy with the outcome that I got and I hope others get the same treatment. Just remember to be cordial and don't get irritated. Corporate hasn't given them any guidance and it's all done on a case by case basis. The nicer you are to them, the better your chances are of getting a rebate. When you go in, take a copy of Best Buy's statement regarding the rebate. I think this is what tipped the scales in my favor.
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    #57  
    Quote Originally Posted by Sanglant View Post
    When you go in, take a copy of Best Buy's statement regarding the rebate. I think this is what tipped the scales in my favor.
    Do you have the link for the rebate? I want to try this weekend.
  18. #59  
    Quote Originally Posted by Knucklehead View Post
    I called HP and got the usual brush-off. I went to the WalMart today with the blog announcement. Manager took that and called Corporate and was told no deal I have to get my price adjustment from HP.

    Somebody owes me $489.82 after tax is added.
    What blog announcement are you referring to? I wasn't aware that HP/Palm had any official statement about the price matching for customers who bought a TouchPad before the announcement. If they do, it definitely can't hurt to print that out and bring it in along with the Best Buy TouchPad return policy.

    Thanks!
  19. #60  
    I bought mine online with the site to store shipping, so talking to a manager is pointless. Ive talked several times to customer service, it bothers me that some are on a case by case basis now. I was told there was no price matching.
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