08/24/2011, 02:29 PM
Fair enough, but if Walmart did what they should, then it would fall to HP to do right by the customers. You say it's the same device that I paid for, but that's not correct on two levels. First of all, I bought this device with the knowledge that HP would provide continuous firmware updates, bug fixes, etc. However, I, not even 5 minutes ago, heard from the head of Corporate Customer Relations that they could "not comment" on whether or not there would be future firmware updates, bug fixes etc. Now it doesn't rule out the possibility, but it sure doesn't sound like the support when I first bought it.
Second, somebody who bought the exact same hardware and software I have payed $150, not even 2 months later. That is a $450 dollar difference that simply isn't fair. I may not be able to point out exactly who should deliver this difference, but I do know that the right thing to do would be to honor it.
Ultimately, I have no say in whether or not this money comes to me or not, but I'm sure not going to stop trying just because HP or Walmart says they currently aren't offering it, or because somebody on an online forum thinks that I'm not owed it. Thanks for the bump in the thread.