STOCK AVAILABILITY UPDATE
OUT OF STOCK!
Update Thur 25th 10pm :
This product is no longer available for sale. We do not expect this position to change.
Customers who had already placed an order with Palm Eurostore have been sent an email communication in relation to their order.
Dear Palm Eurostore customer,
We regret to have to inform you that Palm Eurostore will NOT now be in a position to fulfill orders that have been received for the HP TouchPad 16Gb WiFi ( Part Number: FB405UA#ABB ) or the HP TouchPad 32Gb WiFi ( Part Number: FB368UA#ABB ).
You will probably be well aware of the very high level of interest and demand for these products in Europe in light of what had transpired in the US where significant price reductions had taken place. We know a lot of you may also have placed orders in the expectation that a similar price reduction would have been announced in Europe. In good faith, and after communication with HP, we at the Palm Eurostore allowed pre-orders to be taken for these products at the standard price. We fully intended and expected to be able to fulfill these orders and if a price reduction were to be announced then we would have applied that new price to the orders.
A decision, wholly outside of our control, has been made which meant that this expectation will not now be met. This decision means that we can no longer obtain any inventory of these products. Therefore, regretfully, we have no alternative but to cancel your order for these products and to process a full and complete refund of your money ( for those orders where the funds have already been deducted ). You will receive an email directly when the cancellation takes place – we expect to have all orders cancelled before close of business Fri 26th August. Please note that your bank or card issuing bank may take up to several days to show this refund on your account or statement.
We offer you our sincerest apologies for what has happened and can only ask for your understanding of our actions in a confusing and evolving situation. Again I wish to re-iterate that we acted in good faith and tried everything we could to try to secure inventory for these orders – but to no avail.
Should there be any new developments in relation to these products becoming available – and we have no information to suggest that will happen - we will contact you directly and try to ensure you are given priority or special consideration in some way to obtain these.
Yours sincerely, Palm Eurostore, Customer Support Team
Customer Service staff will not have any further information - it will be communicated directly here on this page. Thank you for your patience.
No further update is expected on this item.