HardBeatZ or any other person who may know,
I need your help or guidance as to what I should do next. I want a refund on my 32GB Touchpad that I bought at Best Buy for $599.99 plus tax (total: $641.99). Best Buy has extended their return policy on the Touchpad to 60 days. However, there is a catch. I have to return the original Touchpad to them for the refund. The problem is that my original Touchpad had cracks near the speakers after 3 weeks of owning it. I had to send it to HP for an SRO. I spoke to a Butler service representative about it today, after talking to Best Buy. The Butler service representative told me that I needed to talk to Best Buy about getting a refund. I told him that Best Buy would not take it. He got the Best Buy in Savannah on the line and we spoke with the manager. The manager stated that without the original Touchpad serial number, I could not get refunded for the device. The paperwork would not match up and they would not get credit from HP for my return. The Butler service representative told me that he would not be able to offer a refund. Who do I need to talk to at HP to get my money back? I love the Touchpad dearly but I don't want to own a dying device. I should not be penalized $641.99 for a mistake that was not my fault.