08/21/2011, 10:20 PM
Ok, just chatted with HP AGAIN. This is the FOURTH chat I've had with them about it. This chat took 20+ minutes to actually get a person, and then another 20 minutes chatting. Bottom line, "they're still working on the issue", which means "no code for me yet".
Even though HP has killed their entire product, they seemingly still like to use the "coming soon" story still.
9:55 PM HP_Rep: Hi.
9:55 PM Me: hello
9:55 PM HP_Rep: Thank you for contacting HP webOS customer support. Please give me a moment to review the info you provided.
10:01 PM HP_Rep: Sorry for the delay.
10:03 PM HP_Rep: I'llbe happy to assist you.
10:03 PM Me: ok
10:04 PM HP_Rep: Did you receive any emails?
10:04 PM Me: as I've explained in previous chats, NO.
10:04 PM Me: that's what HP is supposed to be FIXING. They were either supposed to send an email and/or put the promo code in my Palm Profile.
10:06 PM HP_Rep: Sorry, I just went through the previous chat.
10:08 PM HP_Rep: And I checked this case is already under investigation, our engineers are working in it.
10:09 PM HP_Rep: You will b notified as soon as the issue is been fixed.
10:10 PM Me: so is there any estimated timeframe for when it will be fixed? I have provided all proof of purchase, on 8/17 the HP chat person said "The proof of purchase is updated on our side so that you will receive the Promo Code."
10:10 PM Me: Does it take the engineers over 5 days to type a promo code into my Palm Profile?
10:11 PM Me: (correction, guess it has only been 4 days)
10:12 PM HP_Rep: We have identified this issue with few customers and our engineers are working on it.
10:12 PM Me: so when should I chat with HP again if I don't receive the code "soon"? One day, two days, three days?
10:15 PM HP_Rep: I am sorry, as of now I can't tell you the timeframe.
10:15 PM HP_Rep: If you need more help you can call our voice support team.
10:16 PM HP_Rep: You can contact our Voice Support team for webOS products at: 877-426-3777. Support is available Mon-Fri from 6:00 AM PST to 8:00 PM PST and Sat-Sun from 8:00 AM PST to 5:00 PM PST.
10:16 PM Me: ok. I know you're just the messenger, but HP is really goofed up.