08/12/2011, 09:16 AM
For those of you that had to call HP for a replacement HP due to cracks on the speaker, headphone (my hairline crack is on the SIM card port cover, even tho it has no cell radio) , did you guys get charged a $59.00 fee? Is that the only option available to TP users?
I was told there were two options, the Advance Exchange and "another one", then was told there is only the Advance Exchange and was told that it was $29.99. Then I was asked to call voice to get the exchange processed.
Even though I was told they had all the notes on the system, I had to repeat the same story to the CSR. Then I was told that the fee would be $59.00 and they would put a hold of $365 on my card (which I expected)
Is this S.O.P for TP exchanges? An hour of frustration and at the end, I wanted to be done. He couldn't find my address, then he did, then he lost it...