08/10/2011, 05:33 PM
Just had to say, I had an excellent experience with my Touchpad and accessories in getting my AC Adapter replaced.
I was able to get my AC adapter replaced even though I left it at home painlessly. Setup the TP in the case so it was up right, hook into the free wifi at work, turn on BT keyboard, go into chat, able to continue doing what I was doing while speaking with the chat support.
Asked me if I had 3 to 5 minutes to go over the issue, told them I didn't have the plug with me but had tested it. Asked for TP serial number (pop up device info and switch between that and chat window to get serial number), he asks if I had tried another AC adapter, told him I tested with the TS adapter. Then verified my preferred phone, e-mail, and mailing address, said it would be shipped in 5-7 days. Done.
So great support and a great experience easily doing something on the TP with it's HP accessories.