08/01/2011, 04:49 PM
Look, I like the whining as much as you do. But there is an entitlement: I bought an HP product that HP said it would support frequently and timely. That expectation is brought on by the company. That is not a free-loading entitlement, that's now a justified consumer expectation. If you get a cold latte, you expect the barista to make you a new one, right? It wasn't up to spec, and you assume when you buy your cup of joe, it will meet a minimal set of expectations.
Originally Posted by kjb86
Likewise, we plunked down some serious cash on an HP product. I'm fairly certain that there is a majority here who would like nothing more for HP to wildly succeed with webOS. We buy webOS products. We proselytize. We make apps for it. We make patches - for free - make tools - for free - etc. etc. etc.
There is absolutely nothing wrong with us being upset for a promise not kept, and, in view of a promise they can't keep, communication that says, at the least, that it's delayed for x number of days.
Face it, Palm had a terrible history with communication and the webOS community when it came to expectations. They engineered expectations, and didn't meet them. HP can control this - they have many outlets of communication, even just tweeting, and I am sure with the editors of sites like precentral and webosroundup. Pick up the phone, shoot an email, tweet. How hard can it be? Just don't leave us in the dark. Don't be Palm. Be HP.
Yes, my life will go on just fine without a timely update. But don't raise my expectations as your customer, and not keep them. At least not without warning.
Expressing frustration about an HP-engineered frustration is not unjustified. Annoying to read, maybe, but no reason to belittle those who are really frustrated - because they want webOS to be the success it SHOULD be, more than anyone.
And now, I look forward to the update and I am grateful to the HP employees who are making it possible. Cheers!