What's a normal defect rate for mass produced consumer electronics? What's the MTBF on consumer electronics like these? I don't know these answers, but it would add more substance to this thread if I did.
Originally Posted by osu9400
Most of us don't question that hardware defects exist in a product launch like this, but if it's not a widely reported issue & it does not adversely impact the function of the device, I'd spin it & say it's not a build quality issue, but rather a user defined design inconvenience. I think it's right to post this thread & these things need to be heard, but make it productive. Some questions for you & HP:
1. Did it adversely affect the function of the device or compromise the integrity of other parts?
2. Is it intended to perform/behave in that manner?
3. If No to #2, what percentage of units failed to perform/behave to the intended quality standard?
Sorry, too much 'work' on the mind. But I really don't think there are many folks who don't believe there are legitimate defects, it's just that most users in this forum have not experienced the same issue, or simply haven't been concerned with it. Would you prefer rigid, non-flexible surfaces that would crack, break, or crease? You already did the right thing & took it back, so what's the point now in taking a presumptuous shot at the precentral community?