05/04/2012, 01:50 PM
My assumption is that there is some use pattern (playing CPU-intensive games? playing movies, streaming videos?) that causes the Touchpad to heat up. The heat has to dissipate through every opening in the case, which is largely the speaker grills, but other areas too, such as around the power switch, the volume rocker, the USB port, etc. Combined with a bad batch of plastic that was too brittle or susceptible to exposure to such heat, you get the cracks.
Originally Posted by nycdude450
But the other outcome that reinforces my thinking on this is the impact it has on the rubberized case from HP. I have a couple of these accessories and both of them have a certain amount of warp that is occurring at the edge of the rubber case near the openings described above (less the speakers which are not covered by the rubber case). The Touchpad (and its rubberized case) that is used and abused by my kids who play all manner of games that would tax the CPU is much worse than mine which is used for low-CPU functions like simple web browsing and email.
I'm assuming the people who haven't seen cracks are not heavy users of CPU-intensive apps or have not encountered scenarios that would heat up the device. I think it has little to do with how the device is held, whether it is on a Touchstone charger, or whether it has been in a protective case.
I'm also assuming the people who have sent their Touchpads in for repair/replacement are getting new backings/casings that are made from a better mix of plastic that holds up better to heat.
I'm also assuming that HP knew this was a problem early on and realized they had a massive recall on their hands so they elected to go the firesale route to make the problem go away. But what I can't figure out is why did they agree to continue to pay for these repairs/replacements on heavily discounted devices? I think they could have gotten away with reducing the warranty on firesale units to 30 or 90 days and avoided a chunk of the ongoing costs they are continuing to hemorrhage on repairs/replacement of cracked backs.
I don't know that I will ever understand the business decision around how HP has handled sale and warranty of these Touchpads.