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  1. rsplatpc's Avatar
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    #461  
    Quote Originally Posted by Ozpeter View Post
    but presumably the replacement ones being sent out are redesigned, or better made.
    you know this is HP we are talking about right?
  2. #462  
    I'm supposed to be receiving a call tomorrow from someone to provide me with the required code for HP Care. Despite the issues, I really do love the platform and the customer service couldn't have been any better. Hopefully someone will be given the authority to revise the case for repairs in the interim.
  3. #463  
    I can't help wondering what part the cracking problem had in the decision to dump the TouchPad.

    HP knew about the problem back in July if not earlier (a little Google research on how the problem emerged would be interesting). Given that it has been encountered in various regions of the world, it doesn't look like a problem with one small batch, which intuitively you would expect to end up in one country.

    So they had to decide what to do - recall them all and fit revised back shells to them (including those in stock) which would have imposed serious delays on the roll-out, escalated costs, and damaged consumer confidence in the device. Or carry on selling them and hope that not too many would actually crack (and that's initially what they did). Or dump them in a fire sale thereby getting at least some money back, and hope that the low price would inhibit complaints.

    I'm not suggesting that it was the only reason, of course not - but while the bosses were mulling where to go with WebOS and associated hardware, if the product manager came to them and said "Ooops, there's a design fault and we need to recall the whole lot and repair them", that would have made the bosses' decision somewhat easier to make.
  4. brum's Avatar
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    #464  
    Quote Originally Posted by PainToad View Post
    I phoned HP (from Australia) and have been made to send through a picture of the crack and a scan of the invoice....I guess jerkwods are trying to rip them off.

    No idea what happens from here but.

    So probably not a good idea to share pictures of your crack online as someone will re-use it for their false claim.
    I got a call from HP Australia this morning (after emailing with pictures of this problem and a bright pixel). They're coming to my house tomorrow morning to swap mine over for a new one.
    Palm V → TX → Centro → HTC Legend → TouchPad/Pre 3(UK) → HTC One X → Nexus 4/iPad Mini → Pre 3/TouchPad Go
  5. #465  
    Quote Originally Posted by Ozpeter View Post
    I can't help wondering what part the cracking problem had in the decision to dump the TouchPad.

    HP knew about the problem back in July if not earlier (a little Google research on how the problem emerged would be interesting). Given that it has been encountered in various regions of the world, it doesn't look like a problem with one small batch, which intuitively you would expect to end up in one country.

    So they had to decide what to do - recall them all and fit revised back shells to them (including those in stock) which would have imposed serious delays on the roll-out, escalated costs, and damaged consumer confidence in the device. Or carry on selling them and hope that not too many would actually crack (and that's initially what they did). Or dump them in a fire sale thereby getting at least some money back, and hope that the low price would inhibit complaints.

    I'm not suggesting that it was the only reason, of course not - but while the bosses were mulling where to go with WebOS and associated hardware, if the product manager came to them and said "Ooops, there's a design fault and we need to recall the whole lot and repair them", that would have made the bosses' decision somewhat easier to make.
    Yes I think you make a valid point. HP are causing me some grief since they use a UPS saver chich means you have no knowledge or control of collection time. Tried to arrange a collection next week - no go! Have already missed on collection yesterday - all UPS do is attempt collections the next day - max 2 more attempts and I will be away until early next week. HP have been most unhelpful and only suggest I take the unit to the nearest UPS collection pont myself! May just return the unit to the retailer for a refund and cut my losses - this whole thing looks bad and will probably affect the majority of units. At least my videos on YouTube will alert folks to this - I hope this costs you HP - big time!!!!
  6. #466  
    Quote Originally Posted by brum View Post
    I got a call from HP Australia this morning (after emailing with pictures of this problem and a bright pixel). They're coming to my house tomorrow morning to swap mine over for a new one.
    Mine is getting picked up tomorrow and then replacement sent back next week. Is yours being down through NCSS | Project Management and Deployment, Onsite Maintenance, Back To Base Repairs, Linux Transition and Support ?


    EDIT: where are you located? I'm in QLD.
  7. #467  
    Well, that's a shame. After noticing a speaker crack, I later looked at the usb port, and doggone if there isn't a good 1/2 inch crack extending up the back. I bought a touchstone, so I know i only used the port 2 times. It isn't 30 days old yet, so I'm worried how brittle this stuff is. I'm probably crazy for thinking the beveled back puts stress on an already weak cover.
    I'm still waiting for my front and back screen protectors to be delivered. Are these just cosmetic issues, or could these affect my screen?
    If HP's just using up their old stock, well, the future's not looking too bright.
    And for those that overclocked, would that affect your exchange?
    I guess I'll have to call them tomorrow.
  8. #468  
    Quote Originally Posted by brum View Post
    I got a call from HP Australia this morning (after emailing with pictures of this problem and a bright pixel). They're coming to my house tomorrow morning to swap mine over for a new one.
    Is this something unique to HP Australia?

    In the US, I've never heard of HP or any other electronics manufacturer coming to
    consumer's homes for a tablet/laptop or any other small electronics.
  9. #469  
    Quote Originally Posted by Touchpaddle View Post
    Is this something unique to HP Australia?

    In the US, I've never heard of HP or any other electronics manufacturer coming to
    consumer's homes for a tablet/laptop or any other small electronics.
    I'm from AU and had to ship mine back today.
  10. #470  
    In the US, I've never heard of HP or any other electronics manufacturer coming to
    consumer's homes for a tablet/laptop or any other small electronics.
    It would be interesting to know what Brum put in his email that caused this phenomenon.

    I knew a guy who would look uncooperative salesmen in the eye and suggest that he would arrange to "send round two of my boys" to, er, discuss the matter, and that used to work wonders.

    Though often, being very polite and reasonable can work magic.

    Meanwhile I've patched mine with sticky tape for the time being if only to stop the split ends catching on something and really damaging the case. I'll see whether any more cracks develop, and if not, 'super glue' may do the trick. It tends not to stick till pressure is applied, so it's possible that a carefully placed drop would work its way into and under the cracked area, then after a few minutes I'll apply pressure to make it grip. I may of course thereby end up with my hand firmly stuck to the TouchPad...
  11. #471  
    What is HP doing for Touchpads that developed cracks?
  12. #472  
    .... Have you asked them? I have not seen anyone report having asked HP yet. It might be a good idea. Plastics can and do crack, and sometimes do for no good reason.

    This is your job for today. Ask and then report back.
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  13. ac921ol's Avatar
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    #473  
    ^ with this guy, report back, or I'm sorry next week during the parent teacher conference, you best be packing bags and moving out!
  14. #474  
  15. #475  
    Duct tape....JB Weld?
    Last edited by Rockbeast; 09/16/2011 at 11:29 AM.
    Sent from my slowly diminishing intellect

    I'm just a soul who's intentions are good...oh Lord, please don't let me be misunderstood!

  16. #476  
    Quote Originally Posted by pogeypre View Post
    .... Have you asked them? I have not seen anyone report having asked HP yet. It might be a good idea. Plastics can and do crack, and sometimes do for no good reason.

    This is your job for today. Ask and then report back.
    just got off the phone with India. I think they're instructed not to identify their location, but my Indian co-worker taught me how to say a couple of Hindi phrases. I always say those tor trick the outsoruced Indian call center workers into responding in Hindi.

    anyway, after a long wait, my call was transferred to a HP specialist who gave me 2 choices to resolve this issue:

    they can ship me a return box to me, once they get it back, they'll repair the crack. this will be totally free to me, because it's covered under warranty.

    if I choose to, I can return my Touchpad for a full refund. they'll make an exception in the no-return policty of HP.com

    I told her that I would think about it and call her back later.
    pogeypre and aNYthing24 like this.
  17. #477  
    Quote Originally Posted by Touchpaddle View Post
    just got off the phone with India. I think they're instructed not to identify their location, but my Indian co-worker taught me how to say a couple of Hindi phrases. I always say those tor trick the outsoruced Indian call center workers into responding in Hindi.

    anyway, after a long wait, my call was transferred to a HP specialist who gave me 2 choices to resolve this issue:

    they can ship me a return box to me, once they get it back, they'll repair the crack. this will be totally free to me, because it's covered under warranty.

    if I choose to, I can return my Touchpad for a full refund. they'll make an exception in the no-return policty of HP.com

    I told her that I would think about it and call her back later.
    Your grade - 'A'

    For extra credit, take the square root of any number and multiply it by 4. Divide by the number of bunnies in Nebraska, and then take the inverse of the fraction and add 1.

    Now, how much wood could a woodchuck chuck if a woodchuck was Chuck Norris?
    If you like my Themes, please donate! Thanks!

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  18. #478  
    Quote Originally Posted by pogeypre View Post
    Your grade - 'A'

    For extra credit, take the square root of any number and multiply it by 4. Divide by the number of bunnies in Nebraska, and then take the inverse of the fraction and add 1.

    Now, how much wood could a woodchuck chuck if a woodchuck was Chuck Norris?

    42
    Dis and pogeypre like this.
  19. #479  
    If you call them, the current options are repair/replacement, or a year of free adp (accidental damage protection), or a free touchpad case. The case isn't all that useful as it does -not- cover the edge along the speakers where the damage often occurs. Asp is nice if the crack is liveable. Replacement means refurb, you can decide if that's better than the new device you have...
    New to webOS? Here's my definitive Get Started guide: http://forums.webosnation.com/hp-tou...ted-guide.html

    Want to dual boot Android on your Touchpad? Here's my guide: http://forums.webosnation.com/androi...ted-guide.html
  20. #480  
    I received a box on 9/5 for my White Touchpad with cracks. They still have the unit in for repair and say it will be shipped back repaired by 9/22. I don't consider this to be prompt service.
    ----------------------------------------------------------------------------------------------------
    I am an AT&T employee and the postings on this site are my own and donít necessarily represent AT&Tís positions, strategies or opinions.

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