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  1. #421  
    Quote Originally Posted by crucialcolin View Post
    it will be interesting to see if people who sent there TP in for repair develop the cracks yet again around the speakers. a very likely possibility. I have a small crack near my upper speaker and I'm sort of waiting to see if it gets any worse before I phone HP about it or send it in.
    That's one of the reasons I didn't want to send it in right now.
    I'm hoping HP will find out exactly what's causing the cracks.
    (perhaps produce replacement parts for it?) Or I'll wait until
    the final batch of Touchpads come out and call HP....
  2. #422  
    i was putting on my screen protector...next thing i know i see a crack near the bottom speaker... *ruined my night. -_____-
  3. #423  
    Quote Originally Posted by dtruong89 View Post
    i was putting on my screen protector...next thing i know i see a crack near the bottom speaker... *ruined my night. -_____-
    Same here :-(
  4. #424  
    Quote Originally Posted by roundruler View Post
    That's one of the reasons I didn't want to send it in right now.
    I'm hoping HP will find out exactly what's causing the cracks.
    (perhaps produce replacement parts for it?) Or I'll wait until
    the final batch of Touchpads come out and call HP....
    yeah I'm hoping they will as well. They have a little under a year to figure it out and resolve it

    I just checked my crack again near the upper speaker and noticed its since expanded since I first noticed it its almost all they way through now and I haven't hardly touched my TP since it first started. Weird :/ Also I noticed something I hadn't before were the plastic near the top speaker is actually pulling away from the glass screen leaving a slight gap. I wonder if it was there before or if its an after affect from the cracking. The area around the bottom speaker is still flush and hasn't started cracking yet.
  5. #425  
    Quote Originally Posted by dtruong89 View Post
    i was putting on my screen protector...next thing i know i see a crack near the bottom speaker... *ruined my night. -_____-
    I'm glad I forgot to order my screen protector at the beginning of last week as I would have waisted a perfectly good one :lol
  6. #426  


    Bought - sealed box from Comet - here in the UK on 23rd August along with an HP case - been in the case from day one.

    And NO - it's never been dropped. HP will collect and repair.
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    #427  
    I'm trying to decide on whether to send mine in now, or wait a bit. The thing is, I just got a skinomi back and front for it, seems like it would be best to put it on an unblemished Touchpad, on the other hand it would be nice to wait to see if HP does something about the root cause. For now I have the HP Folio case...

    (also never dropped, in the case since day 2)
  8. #428  
    Just to add to what I've probably said before. I'm done sending mine in. I had a lot of bad luck with the refurbs. They sent me, one DOA damaged unit, one demo unit that couldn't be activated & had to be replaced, and one with a horrid screen & dead pixels. I have a full speaker crack on my current unit (full meaning it goes from the speaker all the way to the screen now). I opted to take them up on the folio case, used a plastic model glue to repair it, and then cut a strip of BodyGuardz screen/device protector to apply to the plastic along the bottom & part of the back. I cut out the speaker ports with an xacto(sp) knife after it dried. I figure that + the self repair will help reinforce it to prevent further cracking. If there is ever an official HP fix, or if my homebrew fix doesn't work, I'll have it replaced or repaired.

    All that said, I thought I'd post my current fix just in case it helps someone else. Since mine is in the folio 99.9% of the time, I don't mind having a clear strip of protection on the bottom & back. The only way it would be noticeable is if I took the folio off.

    This is the cement I used. Just posting b/c I used it. I have no idea if it's safe for the device or if there are better alternatives, but it worked for me.

    Testors 3512 Plastic Cement 7/8oz Card
    In or within a day's drive of Indy? Join one of our meetups!
    http://www.meetup.com/HPwebOS/Indianapolis/

    Twitter: @INDYwebOSMeetup @steffej3
  9. #429  
    just called 877-426-3777 about my crack on my lower speaker and they gave me a choice of a new case or accidental damage protection plan, i already have the case so i took the plan.
  10. #430  
    Quote Originally Posted by steffej3 View Post
    Just to add to what I've probably said before. I'm done sending mine in. I had a lot of bad luck with the refurbs. They sent me, one DOA damaged unit, one demo unit that couldn't be activated & had to be replaced, and one with a horrid screen & dead pixels. I have a full speaker crack on my current unit (full meaning it goes from the speaker all the way to the screen now). I opted to take them up on the folio case, used a plastic model glue to repair it, and then cut a strip of BodyGuardz screen/device protector to apply to the plastic along the bottom & part of the back. I cut out the speaker ports with an xacto(sp) knife after it dried. I figure that + the self repair will help reinforce it to prevent further cracking. If there is ever an official HP fix, or if my homebrew fix doesn't work, I'll have it replaced or repaired.

    All that said, I thought I'd post my current fix just in case it helps someone else. Since mine is in the folio 99.9% of the time, I don't mind having a clear strip of protection on the bottom & back. The only way it would be noticeable is if I took the folio off.

    This is the cement I used. Just posting b/c I used it. I have no idea if it's safe for the device or if there are better alternatives, but it worked for me.
    Wow.... that sounded scary. How could HP have the [round male parts] to send you
    demo/DOA/defective Touchpads as replacements? If you used cement glue
    to fix it yourself, I wonder how HP will handle future warranty issues if you have to
    send your Touchpad in?

    I declined HP's offer to replace my cracked Touchpad because I was afraid something
    like that would happen to me. Instead, I chose the 1-year accidental damage protection
    add-on. Hopefull, I'll never have to use it.

    Now that I think about it, I should have accepted the free HP case offer.(which would
    cost $30 for me to buy) The only thing is that I already have the cases on all of my
    Touchpads, but having a spare wouldn't hurt.

    If I never use the accidental protection plan, it technically costs HP nothing,right?
    Unless, of course, their protection plan is run/operated by a third-party company,
    but I kind of doubt that. No wonder the HP rep on the phone kept trying to push
    me to accpet the protection plan instead of the case.

    Frankly, the cracks don't bother me, as long as it doens't become a 5-inch crack
    and/or affect the operation of the Touchpad.
    Last edited by roundruler; 09/13/2011 at 11:08 AM.
  11. #431  
    Any pics of your work to post, steffej3?
  12. #432  
    Quote Originally Posted by Orion Antares View Post
    Any pics of your work to post, steffej3?

    What does the picture with the cat mean? (spice must flow?)
  13. #433  
    Quote Originally Posted by OldSkoolVWLover View Post
    From a previous thread, it was mentioned by someone that the corning list does not list all gorilla glass devices.

    I call BS on gorilla glass surviving a gun shot... maybe one has survived one, with some additional crazy/lucky circumstances, I am pretty sure this wouldn't/couldn't be considered the normal user experience.
    at least there is evidence to say it doesn't have gorilla glass.

    where is the evidence suggesting it does?
  14. #434  
    Quote Originally Posted by Orion Antares View Post
    Any pics of your work to post, steffej3?
    I'll see what I can do on pics. The Veer has not been a great camera in my office lighting, but I might be able to snag one that works.
    In or within a day's drive of Indy? Join one of our meetups!
    http://www.meetup.com/HPwebOS/Indianapolis/

    Twitter: @INDYwebOSMeetup @steffej3
    ap3604 likes this.
  15. #435  
    Quote Originally Posted by dtruong89 View Post
    just called 877-426-3777 about my crack on my lower speaker and they gave me a choice of a new case or accidental damage protection plan, i already have the case so i took the plan.
    How did you go about this conversation? Now that I have the crack, I wouldn't mind better protection for the future..
  16. #436  
    Quote Originally Posted by Divine_Madcat View Post
    How did you go about this conversation? Now that I have the crack, I wouldn't mind better protection for the future..
    The webOS support rep will ask you about the crack. She/he will transfer
    you a "specialist"(tier 2 tech?) who will explain your choices. Below is
    a transcript of the recording of my conversation with the "specialist" at HP:


    (1) return your Touchpad for repair, turnaround
    time of a couple of weeks

    (2) if they decided that your crack can't be repaird,
    they'll notify you and let you decide if you will
    accept a refurbished Touchpad

    (3) HP Touchpad case worth $29, shipped free of
    charge, to your home or place of business

    (4) HP Care Pack with Accident Protection, free for
    one year. The rep will generate a code for your
    to purchase the Care Pack in the Apps Catalog.
    (Care Pack normally $79, but on sale now for $49,
    coverage will be one year, starting the day you
    registered your Touchpad on a webOS account)


    I think HP is being very generous with these offers.
    Other tablet manufacturers would probably blamed
    the cracks on you.

    There is one other option that the "specialist" told
    me about. She said if I manage to buy another new
    Touchpad(from any merchant, including HP.com),
    then they will let me return my Touchpad with cracks
    for a ful refund anytime before the end of this year.
    All I have to do is fax them the receipt of the new
    Touchpad purchase. She did say this may be more
    difficult than mission impossible. She made notes
    in my account about this and wished me good luck
    in finding a new Touchpad.
    Last edited by roundruler; 09/13/2011 at 03:27 PM.
  17. #437  
    Quote Originally Posted by roundruler View Post
    I think HP is being very generous with these offers.
    Other tablet manufacturers would probably blamed
    the cracks on you.
    lol, I haven't read any other tab has this type of flaws. So I can speculate what they will do.
  18. #438  
    Quote Originally Posted by clevin View Post
    lol, I haven't read any other tab has this type of flaws. So I can speculate what they will do.
    No joke. This has to be the worst quality tablet on the market. Hell I would rather have Viewsonic or Coby design the hardware if this is all HP could come up with.

    -- Sent from my Palm Pre using Forums
  19. #439  
    Just adding mine to the list of cracked speaker surround TouchPads. The case is paper thin at that point. Mine's from the only authorised seller in Australia (in case we're looking for a batch pattern here). It's never been out of the house and has only been handled by me, very carefully. It's clearly a spontaneous thing and I can't help thinking it's likely to happen to a substantial number of them.

    HP must be writhing, having to add this problem to the losses they incurred in firesaling them already. Just having the support people answer the complaints is costing them, let alone doing something about it.

    I'm currently thinking in terms of a self repair and leave it at that.
  20. #440  
    Quote Originally Posted by vasekvi View Post
    No joke. This has to be the worst quality tablet on the market. Hell I would rather have Viewsonic or Coby design the hardware if this is all HP could come up with.

    -- Sent from my Palm Pre using Forums
    I don't know if it's the "worst quality" tablet on the market, but I can tell you
    that I had to exchange my iPad 2 64GB 3G six times just to get one without
    LCD screen issues a few months ago (see my posts, as well hundreds of
    similar posts on bad iPad2 screens on MacRumors forums)

    HP can be forgiven only because the stupid low prices of Touchpads right now.

    To be fair, I think the part suppliers are mostly to blame. HP(and Apple) share
    the blame by not monitoring the quality of the parts they're receiving. These
    parts are almost always inferior South Korean & Communist Chinese parts.
    US and Japanese mad parts are usually better quality, but cost a bundle.

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