08/16/2011, 02:37 PM
If Staples will exchange it for you, that may be easier for you. I suggest you first verify they'll exchange it depending on how long you've had it. Many retailers will only exchange/refund within 14-15 days of purchase.
I contacted HP since I was outside the 15 day window with mine. They sent a reconditioned replacement which arrived within 2 days of me calling, which was on a Sunday. It shipped from Texas and I live in Arkansas, so it wasn't that long of a trip to make. I packaged the broken/old one in the same box and shipped it back to them with the prepaid shipping label included in the box.
They will put a temporary hold on your credit card for something like $365 until the old one is returned. But there was no service fee for this. Other than the time you spend doing all of this, you won't have to spend any money.
I don't have the phone number with me. I called that Butler service number and they're they ones to took care of all the arrangements. It was rather painless and drama free. Well, other than the fact of dealing with a manufacturing defect.
On a side note - if you do return it to Staples, I suggest you perform a reset through the Device Info screen in case one of the store associates gets curious and wants to play with it. This will remove your personal information and files. It wouldn't hurt to do the same if you ship directly back to HP, but they will wipe the memory clean anyway.