Touchpad case cracked by speaker. - Page 11

Smubeht · 08/02/2011, 10:17 PM

5:47 AM Robert: We have came to know about the issue. We have taken steps so that new device does not face such issues.
5:48 AM Robert: As you have got the device replaced from the place of purchase, I suggest you please try to get it replaced from our end. I am positive you will get a good working device.

Response I got while chatting with the rep.

jtfolden · 08/02/2011, 10:23 PM

This was in a live tech support chat or similar? Would they send you a brand new one, I wonder, or is the suggestion that they are actively replacing the backs on refurbs (even if that refurb didn't currently show a defect)?

If HP have truly jumped on this issue and corrected production so quickly then it's really the first act I've seen from them to show they might now be on the ball with the TP.

I'd, also, be curious to know how one would tell the original release vs this "rev b" or whatever.

Smubeht · 08/02/2011, 10:27 PM

Live tech support chat. They said refurb, but that they have been thoroughly tested. Might just be bs to get me to be okay with the fact that I'm on my 4th fricking device.

jtfolden · 08/02/2011, 10:29 PM

Ouch, I didn't realize people were going through that many devices so soon. Reminds me of the original, early Pre production issues again. :-/

lakefire · 08/03/2011, 12:48 PM

This is a ghetto solution - and for people who are out of the return window.

When my Pre- cracked at the USB door I put crazy glue on the crack to prevent it from spreading to the screen. With the exception of it looking ugly, it has worked like a charm.

I returned my first Pre- within a week because of oreoing, but have had this phone for 2+ years and is still performing as new. I have had the crazy glue on there for at least a year.

Smubeht · 08/03/2011, 01:27 PM

Return window is 1 year from hp, they will give you a refurb one, but its better than gluing i think =)

PhilSeastrand · 08/03/2011, 01:57 PM

I wonder if HP would consider sending me just the back and allow me to swap it out for the cracked one?

Hobbz · 08/03/2011, 02:51 PM

I received my replacement (reconditioned) TPad yesterday. I purchased mine on July 1st and discovered the famous speaker-crack on Sunday.

My original TPad was a little loose between the casing and screen along the speaker-side. The replacement device doesn't have the same issue. The edge of the case is snug around all sides of the screen. The edge seems to be much more sturdy.

I'm not sure if it was defective manufacturing that caused the issue or if there was a design flaw which contributed. Time will tell how well the replacement holds up.

sheepdog22 · 08/04/2011, 12:03 PM

The cracked plastic housings are an arising issue. HP will replace all devices that are under warranty that were not mishandled. By going to the point or purchase they will replace the device with a new device. HPs policy is to replace the defective units with refurbished units.

clevin · 08/04/2011, 01:12 PM

Quote:

Originally Posted by sheepdog22

The cracked plastic housings are an arising issue. HP will replace all devices that are under warranty that were not mishandled. By going to the point or purchase they will replace the device with a new device. HPs policy is to replace the defective units with refurbished units.

what are you saying?

fsierra44 · 08/05/2011, 04:36 PM

I noticed the small crack around the speaker and called HP had one sent out to me in two days I open it up and the center (home) button is sunken in!! I was so disappointed first the crack now the button!! I'm expecting a call from the admin team today and hopefully getting another tp shipped out soon. The only thing I learned was that if you press the side cover where the sim card will go on the newer touchpad coming out later it pops out and has your serial number on it i thought it was kinda neat!

speedtouch · 08/05/2011, 04:43 PM

Quote:

Originally Posted by fsierra44

I noticed the small crack around the speaker and called HP had one sent out to me in two days I open it up and the center (home) button is sunken in!! I was so disappointed first the crack now the button!! I'm expecting a call from the admin team today and hopefully getting another tp shipped out soon. The only thing I learned was that if you press the side cover where the sim card will go on the newer touchpad coming out later it pops out and has your serial number on it i thought it was kinda neat!

Sorry for your hardware troubles. You're not alone. I did not know that about the SIM cover, thanks!

65fastback · 08/05/2011, 04:52 PM

my original one had bleed through on a white background on a couple pixels and the depressed home button.

I exchanged it

and

*gasp*

didnt feel the need to start a thread about it

sledge007 · 08/05/2011, 05:43 PM

There's a sim card slot??? Oya, forgot and can't see it anyway in that nice HP case I have

**bevcraw** · 08/05/2011, 05:57 PM

<<threads merged>>

UncleKeg · 08/06/2011, 11:38 AM

so I noticed a hairline crack at each speaker a few weeks ago after reading this thread. They were minor. Now they have expanded towards screen and are more visible. This may have already been discussed so sorry in advance for not reading the hundreds of posts, but.... My question is this: if I exchange this for a new one at the hhgregg I bought it at, what are the odds I will get a new one that has a different design/fix applied?

donm527 · 08/06/2011, 11:53 AM

i think the honest answer is no one knows.
you can get lucky and it wont happen again.
or it can.

Quote:

Originally Posted by UncleKeg

so I noticed a hairline crack at each speaker a few weeks ago after reading this thread. They were minor. Now they have expanded towards screen and are more visible. This may have already been discussed so sorry in advance for not reading the hundreds of posts, but.... My question is this: if I exchange this for a new one at the hhgregg I bought it at, what are the odds I will get a new one that has a different design/fix applied?

OldSkoolVWLover · 08/06/2011, 01:59 PM

I'm with don on this one.... So far we have no cracks, and we play pool and other games handing it back and forth, with the HP case we grabit by the speaker side mostly whenhanding it back and forth.... This thread has me checking multiple time a dat for cracks. I have that kinda ocd

UncleKeg · 08:46 AM

here are the screen caps from my chat today via HP help onboard.... I'll play spoiler... HP says they are still investigating crack,cause, etc. And have no fix. Not all devices appear to be affected so touchpad roulette is in play and yours to play. I choose not to play.,,.

...edit.... I was unable to upload screen shots of chat session directly from my tp. So to summarize I strongly requested the serial number marking point that would identify the newer fixed units. He went away a few times and tried to get this info in the end he said this:

"our engineering team is still working on these defective devices and they are investigating what is causing the device to crack. We are still under the process, and will fix it as soon as possible."

so apparently there was a production run that was effected and I guess another run that were not as best I can tell. So the game of roullette continues...

aedorn · 08/06/2011, 10:46 PM

Also had mine since July 1st, and it too has the crack by the top speaker. I wasn't going to replace it, but I might have to if it gets another crack. It's already cracked entirely though so it's basically just hanging there now. Luckily it doesn't have a sharp edge, so not a real danger or anything, and it doesn't go into the screen which is nice. So far the rest of the hardware has been fine. I'm really hesitant about sending in for a replacement to get a refurb that doesn't work as well for whatever reason. Just send me the back replacement, I'll take the time and take it apart and put it back together, thanks!

Too bad that isn't an option..

08/02/2011, 10:17 PM	#201 (permalink)
Smubeht Member Join Date: Jun 2009 Posts: 188 Likes Received: 4 Thanks: 19 Thanked 14 Times in 10 Posts	5:47 AM Robert: We have came to know about the issue. We have taken steps so that new device does not face such issues. 5:48 AM Robert: As you have got the device replaced from the place of purchase, I suggest you please try to get it replaced from our end. I am positive you will get a good working device. Response I got while chatting with the rep.
	Liked by

08/02/2011, 10:23 PM	#202 (permalink)
jtfolden Member Join Date: Nov 2009 Posts: 374 Likes Received: 58 Thanks: 10 Thanked 31 Times in 28 Posts	This was in a live tech support chat or similar? Would they send you a brand new one, I wonder, or is the suggestion that they are actively replacing the backs on refurbs (even if that refurb didn't currently show a defect)? If HP have truly jumped on this issue and corrected production so quickly then it's really the first act I've seen from them to show they might now be on the ball with the TP. I'd, also, be curious to know how one would tell the original release vs this "rev b" or whatever.
	Liked by

08/02/2011, 10:27 PM	#203 (permalink)
Smubeht Member Join Date: Jun 2009 Posts: 188 Likes Received: 4 Thanks: 19 Thanked 14 Times in 10 Posts	Live tech support chat. They said refurb, but that they have been thoroughly tested. Might just be bs to get me to be okay with the fact that I'm on my 4th fricking device.
	Liked by

08/02/2011, 10:29 PM	#204 (permalink)
jtfolden Member Join Date: Nov 2009 Posts: 374 Likes Received: 58 Thanks: 10 Thanked 31 Times in 28 Posts	Ouch, I didn't realize people were going through that many devices so soon. Reminds me of the original, early Pre production issues again. :-/
	Liked by

08/03/2011, 12:48 PM	#205 (permalink)
lakefire Member Join Date: Jun 2009 Posts: 24 Likes Received: 33 Thanks: 2 Thanked 13 Times in 4 Posts	This is a ghetto solution - and for people who are out of the return window. When my Pre- cracked at the USB door I put crazy glue on the crack to prevent it from spreading to the screen. With the exception of it looking ugly, it has worked like a charm. I returned my first Pre- within a week because of oreoing, but have had this phone for 2+ years and is still performing as new. I have had the crazy glue on there for at least a year.
	Liked by

08/03/2011, 01:27 PM	#206 (permalink)
Smubeht Member Join Date: Jun 2009 Posts: 188 Likes Received: 4 Thanks: 19 Thanked 14 Times in 10 Posts	Return window is 1 year from hp, they will give you a refurb one, but its better than gluing i think =)
	Liked by

08/03/2011, 01:57 PM	#207 (permalink)
PhilSeastrand Member Join Date: Apr 2011 Posts: 59 Likes Received: 99 Thanks: 6 Thanked 12 Times in 9 Posts	I wonder if HP would consider sending me just the back and allow me to swap it out for the cracked one?
	Liked by

08/03/2011, 02:51 PM	#208 (permalink)
Hobbz Member Join Date: Jun 2009 Posts: 273 Likes Received: 35 Thanks: 61 Thanked 33 Times in 26 Posts	Reconditioned replacement seems much better I received my replacement (reconditioned) TPad yesterday. I purchased mine on July 1st and discovered the famous speaker-crack on Sunday. My original TPad was a little loose between the casing and screen along the speaker-side. The replacement device doesn't have the same issue. The edge of the case is snug around all sides of the screen. The edge seems to be much more sturdy. I'm not sure if it was defective manufacturing that caused the issue or if there was a design flaw which contributed. Time will tell how well the replacement holds up.
	Liked by

08/04/2011, 12:03 PM	#209 (permalink)
sheepdog22 Member Join Date: Aug 2011 Location: Central Florida Posts: 1 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	The cracked plastic housings are an arising issue. HP will replace all devices that are under warranty that were not mishandled. By going to the point or purchase they will replace the device with a new device. HPs policy is to replace the defective units with refurbished units.
	Liked by

08/05/2011, 04:36 PM	#211 (permalink)
fsierra44 Member Join Date: Mar 2010 Posts: 8 Likes Received: 0 Thanks: 3 Thanked 1 Time in 1 Post	HP is dissapointing! I noticed the small crack around the speaker and called HP had one sent out to me in two days I open it up and the center (home) button is sunken in!! I was so disappointed first the crack now the button!! I'm expecting a call from the admin team today and hopefully getting another tp shipped out soon. The only thing I learned was that if you press the side cover where the sim card will go on the newer touchpad coming out later it pops out and has your serial number on it i thought it was kinda neat!
	Liked by Thanked By: speedtouch

08/05/2011, 04:52 PM	#213 (permalink)
65fastback Member Join Date: Aug 2009 Location: Louisville, KY Posts: 746 Likes Received: 118 Thanks: 116 Thanked 115 Times in 64 Posts	my original one had bleed through on a white background on a couple pixels and the depressed home button. I exchanged it and gasp didnt feel the need to start a thread about it __________________ @agentmock Audiovox SMT5600 (WM) --> Cingular 8125 (WM) --> Sprint Mogul 8525 (WM) --> Palm Pre (webOS)- --> Sprint Franken Pre2 (webOS) + 32gb Touchpad (webOS)
	Liked by

08/05/2011, 05:43 PM	#214 (permalink)
sledge007 Forum Moderator Join Date: Mar 2010 Location: Calgary Alberta Posts: 5,055 Likes Received: 720 Thanks: 969 Thanked 887 Times in 644 Posts	There's a sim card slot??? Oya, forgot and can't see it anyway in that nice HP case I have
	Liked by

08/05/2011, 05:57 PM	#215 (permalink)
bevcraw Super Moderator Join Date: Jul 2008 Location: Tennessee Posts: 5,964 Likes Received: 576 Thanks: 1,701 Thanked 2,413 Times in 1,746 Posts	<<threads merged>> __________________ Beverly Palm IIIxe > m505 > Zire 71 > Tungsten E2 > TX > Centro > Pre > Pre 2 > Pre 3 > and TouchPad
	Liked by

08/06/2011, 11:38 AM	#216 (permalink)
UncleKeg Member Join Date: Jun 2005 Posts: 181 Likes Received: 20 Thanks: 20 Thanked 24 Times in 10 Posts	odds? so I noticed a hairline crack at each speaker a few weeks ago after reading this thread. They were minor. Now they have expanded towards screen and are more visible. This may have already been discussed so sorry in advance for not reading the hundreds of posts, but.... My question is this: if I exchange this for a new one at the hhgregg I bought it at, what are the odds I will get a new one that has a different design/fix applied?
	Liked by

08/06/2011, 01:59 PM	#218 (permalink)
OldSkoolVWLover Forum Moderator Join Date: Oct 2009 Location: Nor Cal Posts: 5,724 Likes Received: 528 Thanks: 486 Thanked 559 Times in 428 Posts	I'm with don on this one.... So far we have no cracks, and we play pool and other games handing it back and forth, with the HP case we grabit by the speaker side mostly whenhanding it back and forth.... This thread has me checking multiple time a dat for cracks. I have that kinda ocd __________________ I spend far too much time with electronics and cars and sports...
	Liked by

08/06/2011, 10:12 PM	#219 (permalink)
UncleKeg Member Join Date: Jun 2005 Posts: 181 Likes Received: 20 Thanks: 20 Thanked 24 Times in 10 Posts	touchpad roulette. here are the screen caps from my chat today via HP help onboard.... I'll play spoiler... HP says they are still investigating crack,cause, etc. And have no fix. Not all devices appear to be affected so touchpad roulette is in play and yours to play. I choose not to play.,,. ...edit.... I was unable to upload screen shots of chat session directly from my tp. So to summarize I strongly requested the serial number marking point that would identify the newer fixed units. He went away a few times and tried to get this info in the end he said this: "our engineering team is still working on these defective devices and they are investigating what is causing the device to crack. We are still under the process, and will fix it as soon as possible." so apparently there was a production run that was effected and I guess another run that were not as best I can tell. So the game of roullette continues... Last edited by UncleKeg; 08/07/2011 at 08:46 AM.
	Liked by

08/06/2011, 10:46 PM	#220 (permalink)
aedorn Member Join Date: Jul 2011 Posts: 9 Likes Received: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Also had mine since July 1st, and it too has the crack by the top speaker. I wasn't going to replace it, but I might have to if it gets another crack. It's already cracked entirely though so it's basically just hanging there now. Luckily it doesn't have a sharp edge, so not a real danger or anything, and it doesn't go into the screen which is nice. So far the rest of the hardware has been fine. I'm really hesitant about sending in for a replacement to get a refurb that doesn't work as well for whatever reason. Just send me the back replacement, I'll take the time and take it apart and put it back together, thanks! Too bad that isn't an option..
	Liked by

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