Random Reboots Touchpad

danpreman · 07/11/2011, 02:13 PM

I have experienced a ton of random reboots (usually just Luna restarts) when using my Touchpad. I can not seem to find a common cause of it, but it is extremely annoying. Most recently using the notification bar on my Grooveshark app (I had purchased on my pre) or swiping away the last email in my notification bar has resulted in a restart.

Has anyone else experienced this issue? Anyone else found a solution? I reported it to HP and they said hey have added it to their log but have not been able to help correct the problem.

Any advice or help would be great.

jpa916 · 07/11/2011, 02:18 PM

I've had this problem when playing with flash, trying games and videos, but that's the only time I've had random reboots: when I'm doing too much.

Actually, one time I had to do a soft reset because it froze entirely.

netwrkr9 · 07/11/2011, 02:21 PM

7 days of non stop use, not one crash or reboot while running multiple apps at once while also running streaming apps such as Pandora and flash. I wonder what you are doing different than me?

TheVisibleShadow · 07/11/2011, 02:23 PM

I got mine yesterday and experienced a few reboots in the hours I had to use it.
Hoping an OTA update fixes this issue, but like OP, I have not seen a common cause.

danpreman · 07/11/2011, 02:51 PM

I am not sure what is the cause of it but it is good to hear that most people are not having this issue. Have you used preware to install patches at all? My issues started from the first day I used it before using preware, but I am wondering if that might be an issue as well.

I love my touchpad but there is no reason a tablet should do this.

db3.uk · 07/11/2011, 03:02 PM

I've had a couple of possible re-boots when the screen went to the HP logo for no apparent reason while I was in the middle of something. The normal homescreen re-appeared after a short time.

danpreman · 07/11/2011, 03:14 PM

Quote:

Originally Posted by db3.uk

I've had a couple of possible re-boots when the screen went to the HP logo for no apparent reason while I was in the middle of something. The normal homescreen re-appeared after a short time.

This is the same issue that I am encountering. Seems to happen quite frequently.

speedtouch · 07/11/2011, 03:17 PM

Quote:

Originally Posted by danpreman

This is the same issue that I am encountering. Seems to happen quite frequently.

That's called a Luna restart. The device doesn't reboot entirely. It just restarts Luna, which is the UI environment I think. It's not restarting webOS.

navinag · 07/11/2011, 03:27 PM

The thread here is that the TP is doing something. THis has happened to me while using flash/facebook/gmail web site. Why does the normal gmail.com website take soooooooooooo long to load? Make no sense to me.

QuadForce · 07/11/2011, 03:37 PM

Random reboots made me return my TP. Even after restoring it to default and without any apps it did it. oh well.. I'll try again later

db3.uk · 07/11/2011, 03:50 PM

Quote:

Originally Posted by speedtouch

That's called a Luna restart. The device doesn't reboot entirely. It just restarts Luna, which is the UI environment I think. It's not restarting webOS.

That makes sense because the UI comes back much quicker than a boot from off.

dgdonovan · 07/11/2011, 04:01 PM

Quote:

Originally Posted by QuadForce

Random reboots made me return my TP. Even after restoring it to default and without any apps it did it. oh well.. I'll try again later

Same here. I don't know whether the random Luna restarts were hardware or software related.

-- Sent from my Palm Pre using Forums

jbertovi · 07/11/2011, 04:07 PM

I had this issue the first two days I had my TP. Ran WebOS Doctor and it hasn't happened for over 24 hrs. Keeping fingers crossed.

neville · 07/11/2011, 04:07 PM

I think a lot of my reboots come from need for feeds... Seems to happen exclusively on that app

danpreman · 07/11/2011, 04:51 PM

Quote:

Originally Posted by jbertovi

I had this issue the first two days I had my TP. Ran WebOS Doctor and it hasn't happened for over 24 hrs. Keeping fingers crossed.

I tired a full system restart and didn't seem to fix the problem. Maybe I'll try running webos doctor.

I really wish HP would address or acknowledge this issue.

jbertovi · 07/11/2011, 05:03 PM

Quote:

Originally Posted by neville

I think a lot of my reboots come from need for feeds... Seems to happen exclusively on that app

I don't have Need for Feeds....

jbertovi · 07/11/2011, 05:04 PM

Quote:

Originally Posted by danpreman

I tired a full system restart and didn't seem to fix the problem. Maybe I'll try running webos doctor.

I really wish HP would address or acknowledge this issue.

WebOS Doctor didn't help. I just had my first reboot since I Doctored it. On webchat with palm care now

danpreman · 07/11/2011, 05:07 PM

Quote:

Originally Posted by jbertovi

WebOS Doctor didn't help. I just had my first reboot since I Doctored it. On webchat with palm care now

They had me perform a system reset when I chatted with them. It did not fix the problem for me either. Let me know what they suggest to you and if it works.

Nshave8881 · 07/11/2011, 05:15 PM

Quote:

Originally Posted by neville

I think a lot of my reboots come from need for feeds... Seems to happen exclusively on that app

Ditto... Just had my first restart while using that app

jbertovi · 07/11/2011, 05:37 PM

Quote:

Originally Posted by danpreman

They had me perform a system reset when I chatted with them. It did not fix the problem for me either. Let me know what they suggest to you and if it works.

They submitted a trouble ticket. I will get a callback from "advanced" tech support in the near future. I'll keep you posted.

07/11/2011, 02:13 PM	#1 (permalink)
danpreman Member Join Date: Jun 2009 Posts: 17 Likes Received: 3 Thanks: 2 Thanked 0 Times in 0 Posts	Random Reboots Touchpad I have experienced a ton of random reboots (usually just Luna restarts) when using my Touchpad. I can not seem to find a common cause of it, but it is extremely annoying. Most recently using the notification bar on my Grooveshark app (I had purchased on my pre) or swiping away the last email in my notification bar has resulted in a restart. Has anyone else experienced this issue? Anyone else found a solution? I reported it to HP and they said hey have added it to their log but have not been able to help correct the problem. Any advice or help would be great.
	Liked by

07/11/2011, 02:18 PM	#2 (permalink)
jpa916 Member Join Date: Jun 2010 Posts: 13 Likes Received: 0 Thanks: 1 Thanked 3 Times in 2 Posts	I've had this problem when playing with flash, trying games and videos, but that's the only time I've had random reboots: when I'm doing too much. Actually, one time I had to do a soft reset because it froze entirely.
	Liked by

07/11/2011, 02:21 PM	#3 (permalink)
netwrkr9 Member Join Date: Nov 2009 Posts: 3,132 Likes Received: 154 Thanks: 453 Thanked 495 Times in 364 Posts	7 days of non stop use, not one crash or reboot while running multiple apps at once while also running streaming apps such as Pandora and flash. I wonder what you are doing different than me?
	Liked by

07/11/2011, 02:23 PM	#4 (permalink)
TheVisibleShadow Member Join Date: May 2010 Posts: 188 Likes Received: 6 Thanks: 18 Thanked 30 Times in 23 Posts	I got mine yesterday and experienced a few reboots in the hours I had to use it. Hoping an OTA update fixes this issue, but like OP, I have not seen a common cause.
	Liked by

07/11/2011, 02:51 PM	#5 (permalink)
danpreman Member Join Date: Jun 2009 Posts: 17 Likes Received: 3 Thanks: 2 Thanked 0 Times in 0 Posts	I am not sure what is the cause of it but it is good to hear that most people are not having this issue. Have you used preware to install patches at all? My issues started from the first day I used it before using preware, but I am wondering if that might be an issue as well. I love my touchpad but there is no reason a tablet should do this.
	Liked by

07/11/2011, 03:02 PM	#6 (permalink)
db3.uk Member Join Date: Jul 2011 Posts: 100 Likes Received: 5 Thanks: 3 Thanked 5 Times in 5 Posts	I've had a couple of possible re-boots when the screen went to the HP logo for no apparent reason while I was in the middle of something. The normal homescreen re-appeared after a short time.
	Liked by

07/11/2011, 03:27 PM	#9 (permalink)
navinag Member Join Date: Apr 2008 Posts: 467 Likes Received: 2 Thanks: 14 Thanked 64 Times in 48 Posts	The thread here is that the TP is doing something. THis has happened to me while using flash/facebook/gmail web site. Why does the normal gmail.com website take soooooooooooo long to load? Make no sense to me.
	Liked by

07/11/2011, 03:37 PM	#10 (permalink)
QuadForce Member Join Date: Feb 2011 Posts: 131 Likes Received: 1 Thanks: 52 Thanked 52 Times in 18 Posts	Random reboots made me return my TP. Even after restoring it to default and without any apps it did it. oh well.. I'll try again later
	Liked by Thanked By: db3.uk

07/11/2011, 04:07 PM	#13 (permalink)
jbertovi Member Join Date: Jul 2011 Posts: 28 Likes Received: 3 Thanks: 6 Thanked 4 Times in 3 Posts	I had this issue the first two days I had my TP. Ran WebOS Doctor and it hasn't happened for over 24 hrs. Keeping fingers crossed.
	Liked by

07/11/2011, 04:07 PM	#14 (permalink)
neville Member Join Date: Jul 2009 Posts: 543 Likes Received: 79 Thanks: 31 Thanked 355 Times in 97 Posts	I think a lot of my reboots come from need for feeds... Seems to happen exclusively on that app __________________ Developer of Ultimate Hockey, netSpeed, BatteryMonitor, The Ghastly Headset, netSpeed HD, St4rs and Matrix Exhibition ------------------------------------------------------------------- Follow my webOS projects on my blog and follow me on twitter
	Liked by

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