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  1. #101  
    Today I brought a laptop to work and have used it all day on the wifi that the tp has not worked properly on.
    Does that mean there are some issues on the tp wifi receiving ? TP works fine at home but not at work.

    If I try to download an app at work it "fails", Works fine at home

    If I use the browser at work an error message comes up. But in a dim background I can see the website and when I click on the error message the website comes up fine but slower than at home.

    HELP , could it be some settings on the wifi itself or is it in the TP.
  2. #102  
    Since posts #56 and #57, respectively, have since
    - validated Belkin N+ router firmware (4 months old)
    - OTA 3.0.2 (didn't make a difference in wifi sensitivity, but hangs less)
    - Preware (of course) -> Uberkernel, unthrottle download, privacy, Overlord, etc. etc.
    - done full system reset (modem, router, everything on the network)
    - side by side speedtest.net of HP laptop, HP netbook and HP Touchpad all over, in/out of the house.
    - set the router to 802.11g (didn't increase speed; slight increase in range (????) )
    - set router back to 802.11 b/g/n
    - chatted with Level 2 support
    - WebOS doctor 3.0.2 and repeat <all> of the above steps (didn't make a difference)

    At the end of which I've discovered that the Touchpad <will> download at 20+MB/sec, but ONLY if I'm within ~20' of the router; when I move into my home office, the Touchpad wifi is about 1/10th to 2/3rds as fast (quite variably) as the HP Laptop or HP Netbook sitting right next to it. It will occasionally claim "No internet connection" whilst laptop claims an "excellent" 54MBps connection; furthermore, the laptop will see the neighbor's wifi, when the Touchpad does not.

    Overall, it appears to be (for me at least) a matter of the antenna sensitivity or quite likely the driver/settings for the antenna (Homebrew patch? Anyone? Anyone?... ;-) As a workaround, will next relocate my router and am then debating on 1 of 2 things to 'power' through the issue:
    a) installing a signal boost antenna on the router
    b) getting a new router (e.g. dual band D-Link Extreme N)

    Anyone had successes with signal boosting or the newer extreme range wi-fi routers?
  3. #103  
    Quote Originally Posted by horseybob View Post
    Since posts #56 and #57, respectively, have since
    - validated Belkin N+ router firmware (4 months old)
    - OTA 3.0.2 (didn't make a difference in wifi sensitivity, but hangs less)
    - Preware (of course) -> Uberkernel, unthrottle download, privacy, Overlord, etc. etc.
    - done full system reset (modem, router, everything on the network)
    - side by side speedtest.net of HP laptop, HP netbook and HP Touchpad all over, in/out of the house.
    - set the router to 802.11g (didn't increase speed; slight increase in range (????) )
    - set router back to 802.11 b/g/n
    - chatted with Level 2 support
    - WebOS doctor 3.0.2 and repeat <all> of the above steps (didn't make a difference)

    At the end of which I've discovered that the Touchpad <will> download at 20+MB/sec, but ONLY if I'm within ~20' of the router; when I move into my home office, the Touchpad wifi is about 1/10th to 2/3rds as fast (quite variably) as the HP Laptop or HP Netbook sitting right next to it. It will occasionally claim "No internet connection" whilst laptop claims an "excellent" 54MBps connection; furthermore, the laptop will see the neighbor's wifi, when the Touchpad does not.

    Overall, it appears to be (for me at least) a matter of the antenna sensitivity or quite likely the driver/settings for the antenna (Homebrew patch? Anyone? Anyone?... ;-) As a workaround, will next relocate my router and am then debating on 1 of 2 things to 'power' through the issue:
    a) installing a signal boost antenna on the router
    b) getting a new router (e.g. dual band D-Link Extreme N)

    Anyone had successes with signal boosting or the newer extreme range wi-fi routers?
    How far away is your access point from where you normally use the touchpad physically? If you're in different room separated by walls (no line of sight to the access point), that's going to reduce the effective range even more. I'm pretty sure antennas on laptops are way bigger than on phones or tablets...
  4. #104  
    my office is ~35' away from the router, which is in the center of the house (~3,000 SF single story). 1 or 2 walls in the way. The netbook is right at the same size as the tablet, albeit with a full physical keyboard. 35' in the opposite direction in the garage (2-3 walls), I can get a signal on the netbook, but almost never on the tpad. So, since I don't wanna use the Win7 netbook anymore, it appears that boosting the signal gain one way or another will most likely make me more happier.
  5. Mize's Avatar
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    #105  
    Quote Originally Posted by rstark View Post
    No 802.11n for me. Due to the distance of my router and my wireless devices, I get faster throughput with g than n. My setup works with no issues.
    That leaves n and WPA as possible culprits.
    Original Palm Pilot+modem > Kyocera QCP 6035 > Kyocera 7135 > Treo 650 > HTC TyTN (ugh) > Palm Centro > Nokia E75 > Nokia E72 + iPad2 > HP Veer + TouchPad + UK Pre3 + AT&T Pre3 > iPad2 + ATT Pre3 + Nokia N9 > Galaxy S3 > Pre3 > Nexus 4 > Blackberry Q10 + Galaxy Note 8.0
  6. allonon's Avatar
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    #106  
    Has anyone been able to get the touchpad on an eap-tls deployment? Sad to see the enterprise security still doesn't provide an option to specify the cert
  7. #107  
    Posted this a couple of pages ago, thinking it was solved on 3.0.2. It isn't, with the TouchPad connected to 5GHz N, the log gets spammed with this:

    Aug 9 18:44:14 kernel: rcv PS-POLL (AID=1 not match) from
    Aug 9 18:44:14 kernel: rcv PS-POLL (AID=1 not match) from
    Aug 9 18:44:14 kernel: rcv PS-POLL (AID=1 not match) from
    Aug 9 18:44:14 kernel: rcv PS-POLL (AID=1 not match) from
    Aug 9 18:44:14 kernel: rcv PS-POLL (AID=1 not match) from
    Aug 9 18:44:14 kernel: rcv PS-POLL (AID=1 not match) from
    Aug 9 18:44:14 kernel: rcv PS-POLL (AID=1 not match) from
    Aug 9 18:44:14 kernel: rcv PS-POLL (AID=1 not match) from
    Aug 9 18:44:14 kernel: rcv PS-POLL (AID=1 not match) from
    Aug 9 18:44:14 kernel: rcv PS-POLL (AID=1 not match) from

    This is just a sample, and this is how often it happens every second. After the 'from' is the MAC address of my TouchPad.
  8. #108  
    Quote Originally Posted by Mize View Post
    That leaves n and WPA as possible culprits.
    I'm using WPA, so it has to be 802.11n
  9. #109  
    I got someone on the toll free help line that cared about helping. Had me send my logs again but to a different email address and wants me to call back tomorrow and she will hook me up with what she called a specialist on touchpad wifi issues.

    I''ll report back if I have good news.
  10. saketh321's Avatar
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    #110  
    i have a little bit of a different WiFi issue with my touchpad. My WiFi actually just turns off completely and doesn't turn on at all until I restart it... Sometimes I have to restart it a couple of times.

    This only happens when I just have the screen turned off for 10 minutes or so.

    any ideas?
  11. #111  
    I also believe it has to do with 802.11n

    When I first bought my touchpad I also had a problem with the wifi just like many others. My router was 6 years old, I figured it was time to upgrade anyways. I bought a Linksys E1200 (the cheapest one.) $50. It is an N router. I set it up and everything works perfect now.
  12. ggendel's Avatar
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    #112  
    Quote Originally Posted by rstark View Post
    I'm using WPA, so it has to be 802.11n
    Try changing to WPA2, or at least (if your router supports it) force it to use AES encryption instead of TKIP. The touchpad has hardware assist for AES only. I've reduced my hangs dramatically when doing that.
    Palm III->Palm IV->Palm V->M130->Tungsten->Treo 270->Treo 600->Treo 700->Palm Pre Plus->FrankenPre 2->Pre 3 & TouchPad
  13. #113  
    A big thanks to all of you who have input their trial by errors.. I had the same annoying issue since purchasing the TouchPad. It would show wifi connected fine when I'd pick it back up but nothing would work until I turned off Wifi and then turned it back on again. Drove me nuts! Sometimes it'd last a few hours, sometimes only a few minutes. Anyway, I have a DLink Wireless N router from costco bought in 2008 and was doing Auto WPA/WPA2. I was also doing TKIP. I updated my firmware and left Auto WPA/WPA2 but changed TKIP to AES. Not sure if I needed to do that or not after the firmware update but my wireless has worked solid all day today since that and I'm a happy camper! Thanks!
    Last edited by volcom45; 08/11/2011 at 12:38 AM.
  14. #114  
    Quote Originally Posted by ggendel View Post
    Try changing to WPA2, or at least (if your router supports it) force it to use AES encryption instead of TKIP. The touchpad has hardware assist for AES only. I've reduced my hangs dramatically when doing that.
    I am using that. I have no WiFi problems. See my earlier post Here.
  15. spud101's Avatar
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    #115  
    OK, nice to read this thread. I will switch to AES too then.
  16. ggendel's Avatar
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    #116  
    Quote Originally Posted by volcom45 View Post
    A big thanks to all of you who have input their trial by errors.. I had the same annoying issue since purchasing the TouchPad. It would show wifi connected fine when I'd pick it back up but nothing would work until I turned off Wifi and then turned it back on again. Drove me nuts! Sometimes it'd last a few hours, sometimes only a few minutes. Anyway, I have a DLink Wireless N router from costco bought in 2008 and was doing Auto WPA/WPA2. I was also doing TKIP. I updated my firmware and left Auto WPA/WPA2 but changed TKIP to AES. Not sure if I needed to do that or not after the firmware update but my wireless has worked solid all day today since that and I'm a happy camper! Thanks!
    I still get hangs every now and then, but it seems to happen mostly when I move locations. That said, the hangs happen orders of magnitude less so the TouchPad is finally usable.

    I've talked with level 3 support (which still isn't a real technician) and let them know the results of my experiments. The hope is that with this additional information they can nail down the source of the hangs.
    Palm III->Palm IV->Palm V->M130->Tungsten->Treo 270->Treo 600->Treo 700->Palm Pre Plus->FrankenPre 2->Pre 3 & TouchPad
  17. Mize's Avatar
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    #117  
    fixed my issue by ditching the dlink for another airport.
    Original Palm Pilot+modem > Kyocera QCP 6035 > Kyocera 7135 > Treo 650 > HTC TyTN (ugh) > Palm Centro > Nokia E75 > Nokia E72 + iPad2 > HP Veer + TouchPad + UK Pre3 + AT&T Pre3 > iPad2 + ATT Pre3 + Nokia N9 > Galaxy S3 > Pre3 > Nexus 4 > Blackberry Q10 + Galaxy Note 8.0
  18. #118  
    MY wifi works fine until it gets turned off, once it's turned off it refuses to turn back on. I've already doctored it once. Heres what lumberjack showed while trying to turn it on

    [2011-08-16 09:00:35] (pmsyslogd) syslog.info: ------ Flushing ring buffer for user.err message ------
    [2011-08-16 09:00:35] (PmWiFiService) user.err: LoadDriver() - exiting with err (256), status (1)
    [2011-08-16 09:00:35] (pmsyslogd) syslog.info: ------ Done flushing ------
    [2011-08-16 09:00:35] (pmsyslogd) syslog.info: ------ Flushing ring buffer for user.crit message ------
    [2011-08-16 09:00:35] (PmWiFiService) user.crit: Serious error: failed to load wifi driver.
    [2011-08-16 09:00:35] (pmsyslogd) syslog.info: ------ Done flushing ------

    if you need more info please PM me so it sends me an email, i'll forget to check
  19. #119  
    If I hadn't just bought this thing dirt cheap, I would have returned it already. Any device should be able to use a typical home network without repeatedly failing. With that said, it is a fun toy and I can hopefully get it to work reasonably well.

    I've found that modifying the beacon interval on my wireless access point has provided the greatest decrease in failure so far.

    To test, I did two things. First, I setup my desktop to continuously ping the Touchpad's ip address. The results were interesting and very clearly showed the connectivity problem. I ping would intermittently time out, had some very long response times and some very fast response times and sometimes would come back as a complete failure.

    The other test was to try and stream a movie. It failed miserably the majority of the time. I could barely use this device to browse the web for 5 minutes without turning the wifi on and off on it.

    After playing around with my wireless network settings, I've varied the beacon interval from 1ms to 500ms. So far 50ms has been the most consistent with the least failures.

    The following ping results are with the Touchpad in sleep mode, sitting on my night table. I'm guessing (total guess - nothing to back it up) that the touchpad is trying to do some kind of power management and is not checking the wifi beacon at appropriate intervals.
    The significant variance in the results below is what catches my attention. Before I changed the beacon settings, I was receiving ping time outs every 5-6 attempts.

    I've also found that while using the device to stream a movie, ping times goes down considerably.

    Hopefully my little bit of data helps to figure out this issue. Thanks to everyone else that is trying as well. I personally will not be calling tech support. I just don't have the stomach for it.

    At this point, I can stream a movie to the device and browse the web with a reasonable amount of speed and consistency. So far I have had a movie streaming to it for 10+ minutes with no noticeable issues. When I tried to stream an HD movie, it was choppy, but a standard def movie is doing fine.

    It's still not perfect, but it's getting much better.

    Ping results on my night table with the screen turned off - 50ms beacon interval:
    Reply from 192.168.1.91: bytes=32 time=14ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=37ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=3794ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=9ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=77ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=100ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=25ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=143ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=72ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=93ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=119ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=240ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=61ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=83ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=106ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=23ms TTL=64
    Request timed out.
    Reply from 192.168.1.91: bytes=32 time=215ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=240ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=58ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=389ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=109ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=26ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=50ms TTL=64



    Ping results while streaming a movie from my home media server - 50ms beacon interval:
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=109ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=95ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=7ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=15ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=6ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=40ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=3675ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=6ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
  20. #120  
    A few minutes after I posted that, for not apparent reason, the tablet started to be less functional again, with ping results like those included below.

    I'll keep investigating...

    Request timed out.
    Reply from 192.168.1.91: bytes=32 time=1292ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=6ms TTL=64
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 192.168.1.91: bytes=32 time=2020ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=2ms TTL=64
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 192.168.1.91: bytes=32 time=3535ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=1ms TTL=64
    Request timed out.
    Reply from 192.168.1.91: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.91: bytes=32 time=330ms TTL=64
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

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