Update on my issue..
Ok so Wednesday afternoon I call the butler service and am told to email pictures of the problem to them which I do promptly. Thursday morning I get an email confirming they receieved it and that they would get back to me when they had an update. Friday afternoon now and nothing.
I tried contacting through the web chat. Despite my case apparently being escalated, the advisor said I most likely would not hear back today and that it would probably be some time next week.
"This means that the team is already working on it, and you will receive an answer but these aren't quick procedures"
When I told her that other people hadn't seemed to have this delay or problem with getting a manufacturing defect returned for repair, I was told "Sure, but not as complicated as yours, Madame."
Surely the problem is the same.. Glass is lifting up from the body of the case. The rest of the touchpad is working fine. Is mine really a "special case" or am I getting the run around? If so, what should my next step be? I include pictures to show the extent of the problem.
I was really excited about the touchpad, and if this all gets sorted out, I'm sure I will love it as much as the next person here.
edit: Additional update.. After an hour in webchat, for the second time today I have my service repair order created and a UPS box being sent to me. I was unable to get an advanced unit replacement. The advisor said that this was not included in the Touchpad's limited warranty. I wonder why some get this and others don't? I have to wait 7-10 calendar days once they get it back. Still, better than being fobbed off like the past few days I suppose.