07/07/2011, 02:55 PM
OK, so I have definitely discovered the issue here.
Originally Posted by rlopin
Today I came to work and the Gmail sync stopped working again. So I switched the WiFi network to use my Pre via FreeTether, and the email synced again.
So I know what you're thinking, my corporate firewall must be blocking Gmail for some reason. However, when I connect to the same corporate network with my Pre there is no issue.
I went to check the low level settings on my Pre for Gmail and can observe the incoming mail server name, username, password, encryption method, and port#. I can also see the outgoing mail server configuration options as well. However, there appears to no longer be a way to view the same info on the TouchPad, so I can't compare the two.
My current Pre gmail settings that work in the corporate network are:
- Incoming: imap.gmail.com, encryption=SSL, Port=993
- Outgoing: smtp.gmail.com, useauthentication=true,encryption=SSL, port=465
My hunch is that one or more of the default settings for Gmail on the TouchPad are different than those of my Pre, and are incompatible with one of my corporate firewall rules.
Without the ability to view or change these settings like on the Pre, I have no way to confirm this is the root cause and if it is, no way to change the settings to match that of my Pre.
Please fix this. This will impact the acceptance of the TouchPad for your enterprise customers.