06/26/2011, 12:51 PM
We've been hearing that the BestBuy stores are receiving training now so will be interesting to see how they improve with these education efforts.
If you would like to participate, we are using a 3 part format below so we can easily compare store experiences.
I. BestBuy Address
II. Rate the store on three areas from 1-5 (1 is poor, 3 is average, 5 is excellent)
A. Display (looks well kept, demo models are working, area easily accessible, well-lit etc )?
B. Salesperson knowledge of webOS (ie does he/she know the basics of TouchPad's unique features among tablets (ie webOS features such as just type, synergy, multitasking, TTS, sharing phone call between webOS phone and TouchPad)
C. Sales effort (i.e.does the salesperson appear positive when talking to customers about the TouchPad, does she/he seem to "like" webOS?)
I. Address: 8 Quincy Adams St Chicago
A. Display: 3
C Effort: 4
Model was not charged, screen was dirty, lock device obscured screen.
No one in the mobile section of the store knew about the TouchPad even though tablets from other manufacturers were in the mobile area. Once I entered the tablet section of the store and found the TouchPad display, no one came over to me for the 10 minutes I was looking at the device, store was not overly busy.
Once I found a salesperson to sell me the TouchPad, they were prompt and helpful in ringing up the device and answering any questions I had.