I went to a Best Buy in Tampa, FL in the afternoon to pre-order a Touchpad. Upon entering the parking lot, there was a huge advertisement (about the size of a Billboard above the entryway) for the Samsung 10.1 Tab. However, as I made my way to the computer department, I was happy to see a very nice HP display set up, front and center, for the upcoming Touch-pad. The poor Samsung 10.1 Tab was relegated to a table containing all the other non-Apple tablet devices. I was actually surprised (and rather disappointed) that they did not have a better display set up for the Samsung tablet.
At the HP display was an employee wearing an HP badge. He told me that he would be doing nothing but promoting the HP Touchpad once it went on sale. I said, "Great, I would like to pre-order one." He said I could do that and it would be ready for me to pick up on...............................July 10th.
"No, no, no!!", I exclaimed, "These are supposed to be available in the stores on July 1st!"
At first he held his ground and said it would not be available until the 10th. He said he was not even going to be trainined on it until the week of July 3rd. However, when he saw how adament I was that it was going to be available on the first, he went and checked his e-mail and came back with a print-out showing the July 1st release date and apologized for the mis-information.
He then led me to the customer service area, where they sold me a $50 gift card, and the receipt associated with the gift card stated that it was for reserving the HP Touchpad. They also gave me a reservation ticket, and said they would call me on release date to schedule an apointment for pick-up.
I asked about the accessories, and they said that they are not reserving the accessories, but they plan to have one of every accessory (keyboard, charging dock, and touchpad case) for every pre-order, and when those who pre-ordered come in to pick up their Touchpad, they will be able to choose and purchase whichever accessories they want to go with their pre-order.