Anyone Else Have Issues with Location Services?

TheDewWorm · 09/06/2011, 01:46 PM

I believe I have issues with Location Services. I have found that none of the mapping apps find my exact location, even though I have "Use Google Services" on and all the other options set so they can get the information. Bing maps points to my location as being about 7 miles from my actual location when I am at home.

I ran the diagnostics, and everything but Location came out just fine. Location could not find a signal. I am using my broadband wifi at home and connecting to the wifi just fine with full internet access.

NDrive is the only program that does find me exactly at my location when I am home, but only when I am at home using my broadband wifi. If I am out on the road and use my Novatel Wireless MiFi 2372 w/3G and integrated wifi antennae and GPS antennae, NDrive does not locate me.

The fact that none of the programs can find me when I am using my mobile wifi, along with the failed Location diagnostic test surely means my Location Services don't function as they should.

jblather · 09/06/2011, 01:51 PM

I don't have an issue with Location Services. LS finds my IP to be reasonably close to its actual location where ever I am.

somline · 09/06/2011, 01:51 PM

You probably know that the TP don't has a GPS? It's using google service to locate. How Google Collects WiFi Data

Achill3s · 09/06/2011, 02:20 PM

Unless I am tethering, my Touchpad usually finds me (almost exactly where i am) with the wifi signal.

TheDewWorm · 02:24 PM

Quote:

Originally Posted by somline

You probably know that the TP don't has a GPS? It's using google service to locate. How Google Collects WiFi Data

Yes, I know the TouchPad does not have a GPS, but if Google Services uses the MAC address of my access point, why doesn't it show where I am? My wifi router has a MAC address and my TP has an IP address. Since we have no 3G connection within the TP, we have no MAC address for the TP, just the IP address on the network we are accessing.

My problem is that NDrive for webOS can find me using my home network access point MAC address, but Google Services apparently does not because my Location Services on my TP do not work.

I guess I need to call the help line to see if they can help me.

TheDewWorm · 09/08/2011, 02:38 PM

Because I have continuing problems with Location Services locating me, I chatted with HP webOS help for two hours, troubleshooting everything we could possibly think of. My issue has been escalated to level3 personnel who are researching the issue and will get back to me.

I ran the diagnostics on my own prior to my original chat, and found that the test for Location was a hit or miss thing. Sometimes it would report my location at home perfectly, but sometimes not, and became more often not than yes.

The Location Services never located me out on the road, so if some of you can be located at home, please try out on the road to see if it works there.

TheDewWorm · 09/09/2011, 10:00 PM

Quote:

Originally Posted by Achill3s

Unless I am tethering, my Touchpad usually finds me (almost exactly where i am) with the wifi signal.

What do you use for wifi access when out on the road, in a car or other transportation, not accessing a "commercial" wifi hotspot (like Starbucks, etc.) where your TP Location Services can track you?

TheDewWorm · 09/09/2011, 10:09 PM

Quote:

Originally Posted by somline

You probably know that the TP don't has a GPS? It's using google service to locate. How Google Collects WiFi Data

Have you tried using a mobile wifi hotspot with the TP Location Services?

If so, does it track your location outside your home (on the road someplace), not using a fixed location wifi hotspot?

I am simply trying to find out why Location Services don't track where my TP is while using a mobile wifi hotspot, traveling anywhere away from home. I can connect to the internet just fine under those conditions, but Location Services doesn't provide my location. I have "Find me using Google Services" on, so they should be able to locate me.

porimol · 09/10/2011, 01:15 AM

Most three-year-old companies wouldn’t be considered grisly, experienced veterans, but when you’re talking about the mobile space, innovation ages faster than exponential dog years. At PointAbout, we’ve been racing just in front of the bleeding edge since our inception. Our first efforts in mobile development were based on location-aware applications and mobile device plug-ins back when FourSquare was still just a game kids played at recess. Simply put, global brands trust us with their most daunting development projects because they understand
the potential cost of things going awry if they’re not working with the best. Why would your organization think any differently? With our unique capabilities in project management, needs assessments and integrated strategies for the enterprise, you can rest assured you’re working with the preeminent team of mobile-oriented minds in the marketplace.
PointAbout | iPhone App Developer | iPhone Developer DC

eblade · 09/10/2011, 05:28 AM

Bing Maps is terrible. I asked it for a location on the east side of Detroit, and when I zoomed out because I couldn't figure out where the hell it left me, it was showing the western side of Mexico.

TheDewWorm · 09/15/2011, 04:48 PM

I had a call from HP Level 3 Help today; they told me they have launched an investigation into Location Services problems because I am not the only one who has issues with not being "found" in my correct location, especially while using a mobile wifi hotspot.

Personally, I am very pleased that HP is so responsive to this problem.

They said they will call me back when they have a resolution, and since they have called me to let me know the status of my issue, I have no reason to doubt that they will again call me to provide an update.

TheDewWorm · 09/15/2011, 04:52 PM

Quote:

Originally Posted by eblade

Bing Maps is terrible. I asked it for a location on the east side of Detroit, and when I zoomed out because I couldn't figure out where the hell it left me, it was showing the western side of Mexico.

It sounds to me as if you are one of the others that HP Level 3 Help meant when they said I am not the only one having issues with Location Services. I live in Florida, but while using a mobile wifi hotspot on the road, Bing would "find" me in North Chicago, Illinois! I was there once or twice, but not since I have had my TouchPad.

rpankoe · 11/09/2011, 12:03 PM

When I use Facebook, it doesn't find me at all. At least Google Maps locates me off of the WiFi. Anyone else able to get the Facebook checkin working?

EDIT: Nevermind - found where to turn on Google Services under the menu to fix it.

Mark S · 11/30/2011, 10:59 PM

My location services stopped working the other day. I just had a chat with HP Chat support and they said it was an issue on their end and they are working on it. Anyone know what is going on?

tsaunders · 12/01/2011, 12:18 PM

Quote:

Originally Posted by TheDewWorm

Have you tried using a mobile wifi hotspot with the TP Location Services?

If so, does it track your location outside your home (on the road someplace), not using a fixed location wifi hotspot?

I am simply trying to find out why Location Services don't track where my TP is while using a mobile wifi hotspot, traveling anywhere away from home. I can connect to the internet just fine under those conditions, but Location Services doesn't provide my location. I have "Find me using Google Services" on, so they should be able to locate me.

I tried it with the MIFI I have from AT&T that has GPS and it didn't work. As soon as I connected to my home wifi location services would work.

Does anyone know how to get the location services to read the gps from the mifi device?

TimBoch · 12/05/2011, 01:07 PM

I too am finding that my apps and also Bing maps is having more and more trouble finding my location. This is becoming troubling since things like WeatherBug will not update while I am traveling, nor can I use all the other apps that help find things while I am on the road. Any update on this? I have been wondering if my Pre2 GPS is not working.

09/06/2011, 01:46 PM	#1 (permalink)
TheDewWorm Member Join Date: May 2009 Location: Florida Posts: 49 Likes Received: 18 Thanks: 25 Thanked 2 Times in 1 Post	Anyone Else Have Issues with Location Services? I believe I have issues with Location Services. I have found that none of the mapping apps find my exact location, even though I have "Use Google Services" on and all the other options set so they can get the information. Bing maps points to my location as being about 7 miles from my actual location when I am at home. I ran the diagnostics, and everything but Location came out just fine. Location could not find a signal. I am using my broadband wifi at home and connecting to the wifi just fine with full internet access. NDrive is the only program that does find me exactly at my location when I am home, but only when I am at home using my broadband wifi. If I am out on the road and use my Novatel Wireless MiFi 2372 w/3G and integrated wifi antennae and GPS antennae, NDrive does not locate me. The fact that none of the programs can find me when I am using my mobile wifi, along with the failed Location diagnostic test surely means my Location Services don't function as they should.
	Liked by

09/06/2011, 01:51 PM	#2 (permalink)
jblather Member Join Date: Aug 2011 Posts: 404 Likes Received: 82 Thanks: 64 Thanked 78 Times in 33 Posts	I don't have an issue with Location Services. LS finds my IP to be reasonably close to its actual location where ever I am.
	Liked by

09/06/2011, 01:51 PM	#3 (permalink)
somline Member Join Date: Oct 2009 Location: Berlin Posts: 2,440 Likes Received: 76 Thanks: 517 Thanked 759 Times in 433 Posts	You probably know that the TP don't has a GPS? It's using google service to locate. How Google Collects WiFi Data __________________ Dr. Battery
	Liked by

09/06/2011, 02:20 PM	#4 (permalink)
Achill3s Forum Moderator Join Date: Jul 2009 Posts: 2,999 Likes Received: 59 Thanks: 262 Thanked 539 Times in 392 Posts	Unless I am tethering, my Touchpad usually finds me (almost exactly where i am) with the wifi signal. __________________ Achill3s' Palm Pre: Modded and patched to death!!
	Liked by

09/08/2011, 02:38 PM	#6 (permalink)
TheDewWorm Member Join Date: May 2009 Location: Florida Posts: 49 Likes Received: 18 Thanks: 25 Thanked 2 Times in 1 Post	Because I have continuing problems with Location Services locating me, I chatted with HP webOS help for two hours, troubleshooting everything we could possibly think of. My issue has been escalated to level3 personnel who are researching the issue and will get back to me. I ran the diagnostics on my own prior to my original chat, and found that the test for Location was a hit or miss thing. Sometimes it would report my location at home perfectly, but sometimes not, and became more often not than yes. The Location Services never located me out on the road, so if some of you can be located at home, please try out on the road to see if it works there.
	Liked by

09/10/2011, 01:15 AM	#9 (permalink)
porimol Member Join Date: Sep 2011 Posts: 1 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	iPhone app Developer Most three-year-old companies wouldn’t be considered grisly, experienced veterans, but when you’re talking about the mobile space, innovation ages faster than exponential dog years. At PointAbout, we’ve been racing just in front of the bleeding edge since our inception. Our first efforts in mobile development were based on location-aware applications and mobile device plug-ins back when FourSquare was still just a game kids played at recess. Simply put, global brands trust us with their most daunting development projects because they understand the potential cost of things going awry if they’re not working with the best. Why would your organization think any differently? With our unique capabilities in project management, needs assessments and integrated strategies for the enterprise, you can rest assured you’re working with the preeminent team of mobile-oriented minds in the marketplace. PointAbout \| iPhone App Developer \| iPhone Developer DC
	Liked by

09/10/2011, 05:28 AM	#10 (permalink)
eblade Member Join Date: Aug 2011 Posts: 1,922 Likes Received: 205 Thanks: 21 Thanked 196 Times in 143 Posts	Bing Maps is terrible. I asked it for a location on the east side of Detroit, and when I zoomed out because I couldn't figure out where the hell it left me, it was showing the western side of Mexico. __________________ GVoice for all webOS devices - for PlayBook - GVoiceA for Android XO - The Subsonic Media Commander - webOS Demo and Full version and PlayBook full version available - Ask500, the webOS polling app (1:39:33 PM) halfhalo: Android multitasking is like sticking your fingers into a blender
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09/15/2011, 04:48 PM	#11 (permalink)
TheDewWorm Member Join Date: May 2009 Location: Florida Posts: 49 Likes Received: 18 Thanks: 25 Thanked 2 Times in 1 Post	I had a call from HP Level 3 Help today; they told me they have launched an investigation into Location Services problems because I am not the only one who has issues with not being "found" in my correct location, especially while using a mobile wifi hotspot. Personally, I am very pleased that HP is so responsive to this problem. They said they will call me back when they have a resolution, and since they have called me to let me know the status of my issue, I have no reason to doubt that they will again call me to provide an update.
	Liked by

11/09/2011, 12:03 PM	#13 (permalink)
rpankoe Member Join Date: Aug 2009 Posts: 288 Likes Received: 1 Thanks: 20 Thanked 14 Times in 13 Posts	When I use Facebook, it doesn't find me at all. At least Google Maps locates me off of the WiFi. Anyone else able to get the Facebook checkin working? EDIT: Nevermind - found where to turn on Google Services under the menu to fix it.
	Liked by

11/30/2011, 10:59 PM	#14 (permalink)
Mark S Member Join Date: Nov 2009 Posts: 26 Likes Received: 0 Thanks: 2 Thanked 1 Time in 1 Post	My location services stopped working the other day. I just had a chat with HP Chat support and they said it was an issue on their end and they are working on it. Anyone know what is going on?
	Liked by

12/05/2011, 01:07 PM	#16 (permalink)
TimBoch Member Join Date: Sep 2008 Location: Burnsville, MN Posts: 286 Likes Received: 2 Thanks: 19 Thanked 34 Times in 31 Posts	I too am finding that my apps and also Bing maps is having more and more trouble finding my location. This is becoming troubling since things like WeatherBug will not update while I am traveling, nor can I use all the other apps that help find things while I am on the road. Any update on this? I have been wondering if my Pre2 GPS is not working. __________________ Tim Boche Palm IIIe, IIIx, IIIxe, IIIc, ClieT615, ClieTJ25, ClieTJ37(2), Treo600, Treo650, Centro(AT&T & Verizon), Pre Plus(6 replacements), TouchPads(1-16gb,2-32gb), Pre2
	Liked by

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