TP browswer won't download files

foxfire235 · 08/17/2011, 05:58 PM

Hey guys, New touchpad user here. How am I supposed to download files from the web? I click on links, the download window opens with the filename there, I click "download" and nothing happens. I installed a file browser app and looked in my downloads folder in the file system and it's empty. I've rebooted multiple times, and tried lots of different files from different websites.

geekpeter · 08/17/2011, 07:46 PM

what are you downloading specifically?

foxfire235 · 08/18/2011, 12:51 AM

i've tried lots of different files - .pdf, .txt, .doc,

**HelloNNNewman** · 08/18/2011, 12:52 AM

If you have an example we can try and download and see if it's something we can replicate.

foxfire235 · 08/18/2011, 02:03 PM

Quote:

Originally Posted by HelloNNNewman

If you have an example we can try and download and see if it's something we can replicate.

basically go to any website that has a link to a file or if you use dropbox try it from the browser.

foolioh4x · 08/22/2011, 10:27 PM

I'm having this same problem. Trying to download pdf files off our school's 'blackboard' server and once I click download, it acts like it's going to do it for about 1 second, then the download button reappears. Nothing downloads. I've tried multiple pdf files. Any suggestions??

I also tried this with a .docx file and it didn't download.

mikevember · 08/22/2011, 10:30 PM

hit the history/bookmarks button in the browser then hit the last icon which is downloads, are your files in there?

foolioh4x · 08/22/2011, 10:45 PM

Quote:

Originally Posted by mikevember

hit the history/bookmarks button in the browser then hit the last icon which is downloads, are your files in there?

Negatory :-/

mikevember · 08/22/2011, 11:05 PM

Does this work?
http://www.irs.gov/pub/irs-pdf/fw4.pdf

I am able to download this so it may be an issue with the site you are using.

marc25v · 08/22/2011, 11:09 PM

Quote:

Originally Posted by foolioh4x

I'm having this same problem. Trying to download pdf files off our school's 'blackboard' server and once I click download, it acts like it's going to do it for about 1 second, then the download button reappears. Nothing downloads. I've tried multiple pdf files. Any suggestions??

I also tried this with a .docx file and it didn't download.

I have tried to do the same with WebCT Blackboard and it just downloads a file called ServiceLoginManager (and not the actual file). The file it downloads has no extension, but if I rename to .txt I can open it and discover it is an html page.

nickread · 08/22/2011, 11:16 PM

Quote:

Originally Posted by marc25v

I have tried to do the same with WebCT Blackboard and it just downloads a file called ServiceLoginManager (and not the actual file). The file it downloads has no extension, but if I rename to .txt I can open it and discover it is an html page.

I get the same thing downloading attachments from GMail using the web interface (can't do a server-side email search from the mail app..... grrrr). File is a HTML page indicating that access is not authorised, etc... My instincts say that the download manager is not sending the browser cookies; can't confirm until I get home to the TP and test my theory with Wireshark. At the same time, I'm sceptical that it is the case because I just can't believe that something like that would pass QA.

marc25v · 08/22/2011, 11:17 PM

Actually the easiest way to duplicate the issue is opening docs.google.com directly from the browser. Then select an existing document and press the download button. You will see that Google will download a sort of "login" html file with no extension at the end.

foolioh4x · 08/22/2011, 11:44 PM

Quote:

Originally Posted by mikevember

Does this work?
http://www.irs.gov/pub/irs-pdf/fw4.pdf

I am able to download this so it may be an issue with the site you are using.

As soon as I typed that in my browser on the TP, it downloaded with no problem. I tried .ppt .docx .pdf files off of Blackboard and none of them worked. Then, I got on the computer, downloaded those same files to my dropbox account, and they opened right up on the TP from dropbox (quickoffice). Rather curious. Anyone have any slick ideas on how to cure that?

nickread · 08/22/2011, 11:49 PM

https://developer.palm.com/distribut...=16600&start=0

BAH! It's a known issue. That really sucks very, very badly.

foolioh4x · 08/22/2011, 11:54 PM

Argh! They've had over 2 YEARS and haven't fixed it? There's no handy dev solution in preware is there?

marc25v · 08/23/2011, 12:03 AM

Quote:

Originally Posted by foolioh4x

Argh! They've had over 2 YEARS and haven't fixed it? There's no handy dev solution in preware is there?

where did you see 2 years? I hope it hasn't been this long!

nickread · 08/23/2011, 12:05 AM

FYI - the bug number is apparently NOV-83974, but I can't seem to find a bug tracker anywhere.

I have seen old threads on here about the possibility of preCentral hosting a bug tracker, but to no avail. I'm wondering if webos-internals would host one in their Redmine instance?

foolioh4x · 08/23/2011, 12:12 AM

Quote:

Originally Posted by marc25v

where did you see 2 years? I hope it hasn't been this long!

Hah. Oops.. I was looking at "Joined: Jul 2009" on the hp forums. My bad

Guess it's a relatively new problem. Hoping someone can find a fix soon, though!

miffy4 · 08/23/2011, 12:42 AM

Bug confirmed, I too cannot download files of my university's Blackboard. I just tried downloading a PDF file but it kept reverting back to the 'download' button no matter how many times I clicks. I suspect it has something to do with encrypted downloads as I remember I tried downloading an email attachment from my browser and it also didn't work.

jpr0930 · 08/24/2011, 08:51 PM

Same issue here. Not able to download docs from blackboard or any secure websites. Seems browser related like it can't get the right credentials.

08/17/2011, 05:58 PM	#1 (permalink)
foxfire235 Member Join Date: Jan 2006 Posts: 8 Likes Received: 2 Thanks: 0 Thanked 0 Times in 0 Posts	TP browswer won't download files Hey guys, New touchpad user here. How am I supposed to download files from the web? I click on links, the download window opens with the filename there, I click "download" and nothing happens. I installed a file browser app and looked in my downloads folder in the file system and it's empty. I've rebooted multiple times, and tried lots of different files from different websites.
	Liked by artemonster likes this.

08/17/2011, 07:46 PM	#2 (permalink)
geekpeter Member Join Date: Aug 2011 Location: UK Posts: 1,532 Likes Received: 191 Thanks: 64 Thanked 119 Times in 105 Posts	what are you downloading specifically?
	Liked by

08/18/2011, 12:51 AM	#3 (permalink)
foxfire235 Member Join Date: Jan 2006 Posts: 8 Likes Received: 2 Thanks: 0 Thanked 0 Times in 0 Posts	i've tried lots of different files - .pdf, .txt, .doc,
	Liked by cjf243 likes this.

08/18/2011, 12:52 AM	#4 (permalink)
HelloNNNewman Neumorator (Super Moderator) Join Date: May 2009 Location: Standing silently behind you on the streets of Chicago..... wearing a Cheesehead. Posts: 11,394 Likes Received: 1354 Thanks: 6,181 Thanked 4,798 Times in 3,118 Posts	If you have an example we can try and download and see if it's something we can replicate. __________________ Shortest. Marathon. Evar. Check out the new "Apollo" app (Pandora for the Touchpad)!! Please DONATE and show support to the great devs!
	Liked by

08/22/2011, 10:27 PM	#6 (permalink)
foolioh4x Member Join Date: Aug 2011 Posts: 8 Likes Received: 3 Thanks: 0 Thanked 0 Times in 0 Posts	I'm having this same problem. Trying to download pdf files off our school's 'blackboard' server and once I click download, it acts like it's going to do it for about 1 second, then the download button reappears. Nothing downloads. I've tried multiple pdf files. Any suggestions?? I also tried this with a .docx file and it didn't download.
	Liked by brum, marc25v and is259 like this.

08/22/2011, 10:30 PM	#7 (permalink)
mikevember Member Join Date: Jun 2009 Location: Katy, TX Posts: 444 Likes Received: 27 Thanks: 120 Thanked 115 Times in 77 Posts	hit the history/bookmarks button in the browser then hit the last icon which is downloads, are your files in there? __________________ Did you know I can also annoy you on twitter? @mikevember
	Liked by

08/22/2011, 11:05 PM	#9 (permalink)
mikevember Member Join Date: Jun 2009 Location: Katy, TX Posts: 444 Likes Received: 27 Thanks: 120 Thanked 115 Times in 77 Posts	Does this work? http://www.irs.gov/pub/irs-pdf/fw4.pdf I am able to download this so it may be an issue with the site you are using. __________________ Did you know I can also annoy you on twitter? @mikevember
	Liked by

08/22/2011, 11:17 PM	#12 (permalink)
marc25v Member Join Date: Jun 2011 Posts: 57 Likes Received: 2 Thanks: 10 Thanked 10 Times in 8 Posts	Actually the easiest way to duplicate the issue is opening docs.google.com directly from the browser. Then select an existing document and press the download button. You will see that Google will download a sort of "login" html file with no extension at the end.
	Liked by

08/22/2011, 11:49 PM	#14 (permalink)
nickread Member Join Date: Aug 2011 Posts: 4 Likes Received: 1 Thanks: 0 Thanked 0 Times in 0 Posts	https://developer.palm.com/distribut...=16600&start=0 BAH! It's a known issue. That really sucks very, very badly.
	Liked by brum likes this.

08/22/2011, 11:54 PM	#15 (permalink)
foolioh4x Member Join Date: Aug 2011 Posts: 8 Likes Received: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Argh! They've had over 2 YEARS and haven't fixed it? There's no handy dev solution in preware is there?
	Liked by

08/23/2011, 12:05 AM	#17 (permalink)
nickread Member Join Date: Aug 2011 Posts: 4 Likes Received: 1 Thanks: 0 Thanked 0 Times in 0 Posts	FYI - the bug number is apparently NOV-83974, but I can't seem to find a bug tracker anywhere. I have seen old threads on here about the possibility of preCentral hosting a bug tracker, but to no avail. I'm wondering if webos-internals would host one in their Redmine instance?
	Liked by

08/23/2011, 12:42 AM	#19 (permalink)
miffy4 Member Join Date: Aug 2011 Posts: 1 Likes Received: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Bug confirmed, I too cannot download files of my university's Blackboard. I just tried downloading a PDF file but it kept reverting back to the 'download' button no matter how many times I clicks. I suspect it has something to do with encrypted downloads as I remember I tried downloading an email attachment from my browser and it also didn't work.
	Liked by is259 and heather70732 like this.

08/24/2011, 08:51 PM	#20 (permalink)
jpr0930 Member Join Date: Aug 2011 Posts: 4 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Same issue here. Not able to download docs from blackboard or any secure websites. Seems browser related like it can't get the right credentials.
	Liked by

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