HELP! after QuickOffice/Adobe update, those apps don't load

Courousant · 08/30/2011, 06:19 PM

Okay, so I updated Quick Office and Adobe Reader yesterday, since then, neither of those apps load and I can't even view documents.

The apps continually pulse in the load screen but the apps never actually load. I have opened support tickets with QuickOffice but they have not been helpful. I am willing to delete the apps and then reinstall, but I want to make sure I will be able to redownload them.

Any help or advice would be appreciated as document viewing is essential for me for work.

Cantaffordit · 08/30/2011, 07:10 PM

it would be safer to just doctor to 3.0.2 and install the updates again.

Courousant · 08/30/2011, 07:15 PM

I was afraid it would come to that

ruggerxpunk · 08/30/2011, 10:38 PM

Just curious, how exactly do I "doctor to 3.0.2"?

mespiff · 08/31/2011, 12:10 AM

Quote:

Originally Posted by ruggerxpunk

Just curious, how exactly do I "doctor to 3.0.2"?

go here
Webos Doctor Versions - WebOS Internals
download the version of doctor for your device. you will need the current version of JAVA to run the dotor -- it should be a .jar file if it downloads as a .zip just change it to .jar and the double click it to run the program. it will instruct you when to plug in your TP -- make sure it is charged before you start if you can

lots more info here

Main Page - WebOS Internals

Courousant · 08/31/2011, 03:43 PM

doctored and reinstalled everything. Works great this time around.

08/30/2011, 06:19 PM	#1 (permalink)
Courousant Member Join Date: May 2010 Posts: 527 Likes Received: 24 Thanks: 145 Thanked 91 Times in 46 Posts	HELP! after QuickOffice/Adobe update, those apps don't load Okay, so I updated Quick Office and Adobe Reader yesterday, since then, neither of those apps load and I can't even view documents. The apps continually pulse in the load screen but the apps never actually load. I have opened support tickets with QuickOffice but they have not been helpful. I am willing to delete the apps and then reinstall, but I want to make sure I will be able to redownload them. Any help or advice would be appreciated as document viewing is essential for me for work.
	Liked by

08/30/2011, 07:10 PM	#2 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,149 Likes Received: 958 Thanks: 3,804 Thanked 3,910 Times in 2,776 Posts	it would be safer to just doctor to 3.0.2 and install the updates again.
	Liked by

08/30/2011, 07:15 PM	#3 (permalink)
Courousant Member Join Date: May 2010 Posts: 527 Likes Received: 24 Thanks: 145 Thanked 91 Times in 46 Posts	I was afraid it would come to that
	Liked by

08/30/2011, 10:38 PM	#4 (permalink)
ruggerxpunk Member Join Date: Aug 2011 Posts: 7 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	Just curious, how exactly do I "doctor to 3.0.2"?
	Liked by

08/31/2011, 03:43 PM	#6 (permalink)
Courousant Member Join Date: May 2010 Posts: 527 Likes Received: 24 Thanks: 145 Thanked 91 Times in 46 Posts	doctored and reinstalled everything. Works great this time around.
	Liked by

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