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  • 1 Post By natepre509
  1.    #1  
    Guys,
    I usually conducting hardware test on my pre3 once a week, yesterday, my pre3 showed error message code 20, modem error.
    what would be happen to my pre3 regarding this issue? cause I still can use my internet, receiving email, etc.

    is it hardware issue (have to replace the modem) or software issue (can be solving by doctoring, perhaps?)

    please advise..
  2. #2  
    Palm webOS Error Codes and the Palm Eos | OS Attack

    1. Check to see if customer is roaming. If they are, advise them they need to be in Sprint coverage for a data connection to work.

    2. Verify there are no known network issues.

    3. Turn Airplane mode on and then back off

    4. Run Quick Tests again to see if error occurs

    5. If the error occurs again, advise customer to perform a Partial Erase

    6. Run Quick Tests again to see if error occurs

    7. If the error occurs again, advise the customer to run the Recovery Tool

    8. Run Quick Tests again to see if error occurs

    9. If it occurs again, exchange the phone and note error code in account
    Remy X likes this.

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