webOS Nation Forums >  webOS Devices >  HP Pre 3 > Cant Download webOS doctor for Pre3
Cant Download webOS doctor for Pre3
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Old 12/20/2012, 06:06 PM   #1 (permalink)
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Going to Hp webOS support page

HP : Support

first issue is under phones the Pre3 is not even listed.

and logging into my HP webOS account shows my existing TP, and old TP that was replaced underwarranty and my Pre3 AT&T recently purchased of eBay.

Device Name: (blank), Ph #: (blank), Model: Manta ATT (ATT),Device Id: IMEI:XXX, S/N:W3BD17NB1234, Product: (blank), OS Ver: 2.2.4

clicking on device options for my Pre3 give option to Download WebOS Doctor but when i click on it i get:


Error: Sorry, that is not a valid serial number.

To get webOS Doctor:

Pick Again

1. Log into your Palm Profile
2. Click 'Device Options'
3. Click 'webOS Doctor'
4. Follow the steps to run the software. It will reset your device and install the latest version of webOS.

Any other way I can download webOS doctor?
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Old 12/20/2012, 06:12 PM   #2 (permalink)
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Try here:

I just downloaded four different doctors from there the day before yesterday...

WebOS Doctor Versions - WebOS Internals
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Thanked By: Firepower
Old 12/20/2012, 08:08 PM   #3 (permalink)
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thanks I try that.
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Old 12/21/2012, 02:25 AM   #4 (permalink)
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I had the same problem (with the same solution) a couple of days ago. As there is an easy workaround, that's not too bad. More problematic would be if you wished to remote wipe your phone; if it got stolen, for example.
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Old 12/22/2012, 05:07 AM   #5 (permalink)
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Quote:
Originally Posted by elvispre View Post
I had the same problem (with the same solution) a couple of days ago. As there is an easy workaround, that's not too bad. More problematic would be if you wished to remote wipe your phone; if it got stolen, for example.
They have to murder me to steal my Pre3!
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Old 12/22/2012, 07:08 AM   #6 (permalink)
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Quote:
Originally Posted by Firepower View Post
They have to murder me to steal my Pre3!
lets hope its the bloke standing next to you with a recognisable iphone5 is the one that gets mugged and stabbed to death and not you. Criminals likely wouldn't want your unknown phone.

.....thankfully.
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Old 12/30/2012, 11:38 PM   #7 (permalink)
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My pre3 is at&t but I use it in Australia so would like to know what can I safely remove from the att.tar in webos doctor.

I know i can remove these apps

com.telenav.attnavigation_1.0.2-38_armv7
com.yellowpages.ypmobile.preload_1.0-15_armv7
com.palm.app.amazonstore_1.0-74.6_armv7

here is list of others with att.tar, what else can be removed?
think these may be ok to be removed.

amazonservice_1.1-7_armv7
attwisprd_1.0.0-13_armv7 (att Wireless Internet Service Provider roaming)
com.palm.app.attsyncpanel_1.0-32_armv7
com.palm.attaddresssync_1.2-70_armv7
pmvoicecommand-esmx_1.0-5.39_armv7 (if you dont speak spanish)


and this stuff is needed as it seems to be shared with other ph carriers

com.palm.app.minidm_1.0-14_armv7
com.palm.app.mobilehotspot_1.0-1.1.12_armv7
com.palm.app.stk_1.0-65.4_armv7
com.palm.service.contacts.sim_1.0-24.1_all
crotest-images_1.0-6_armv7
mantarayumtsfw-att_1.0.1-3004_armv7
minidm_1.0.0-26_armv7
palmcustomizationinfo-att_1.0-2211_all
sweatshop-attwireless-mantaray_1.0-44_armv7

Last edited by Firepower; 12/31/2012 at 12:30 AM.
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Old 12/31/2012, 10:04 AM   #8 (permalink)
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Quote:
Originally Posted by Firepower View Post
sweatshop-attwireless-mantaray_1.0-44_armv7
I swear, programmers have a sick sense of humor sometimes.
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Old 09/25/2014, 11:22 PM   #9 (permalink)
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I've tried everything to get the webos doctor on my palm pre that I just bought unlocked off of ebay. Can someone please help me...

Last edited by bevcraw; 09/26/2014 at 05:14 AM. Reason: remove personal information
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