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HP\Palm Backup Not Working?????
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Old 11/21/2012, 08:46 AM   #1 (permalink)
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I haven't had a backup on my Pre 3 in two days, since 8:43am November 19th. Tried to manually start backup several times last night and this morning, all attempts have failed. Anyone else currently experiencing this?

Mike
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Old 11/21/2012, 09:27 AM   #2 (permalink)
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Having same issue on PrePlus (with webOS 2.2.4, also on Pre2 with webOS 2.2.4 and PixiPlus with webOS 2.1.0), seems https deviceid.backup.st.palmws.com/storage/manifest failed at util/curl.js is messages log file...

However, backup is working on Veer (with webOS 2.2.4) and Touchpad (with webOS 3.0.5)...

Last edited by John Steffes; 11/21/2012 at 09:51 AM.
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Old 11/21/2012, 09:34 AM   #3 (permalink)
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12:16am November 19th here.
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Old 11/21/2012, 09:43 AM   #4 (permalink)
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21.11.2012 03:37 local time here in EU, so everything seems fine.

and just made a manual one:
21.11.2012 16:41 - so fine again.

Germany via Wifi

Last edited by gizmo21; 11/21/2012 at 11:55 PM.
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Old 11/21/2012, 12:11 PM   #5 (permalink)
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Thanks for the heads up. Just checked, and my last backup on FrankenPre2 (2.2.4) was 11/19 approx 1 AM (usual time). TP, however, is up-to-date.. Tried manual backup of phone, and it failed twice.


Update: Tried rebooting phone (which has usually triggered a backup), and still no back-up love, even with manual attempt.
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Last edited by davidtm; 11/21/2012 at 12:46 PM.
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Old 11/21/2012, 12:23 PM   #6 (permalink)
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SW Missouri checking in...

My Veer did an auto backup last night (11-20) as scheduled.

TouchPad backed up automatically this morning (11-21) when I turned on the WiFi.

Just ran a manual backup on the Veer and it went through normally.
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Old 11/21/2012, 05:18 PM   #7 (permalink)
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Similar problem here- last Pre 2 backup was 11/19/12, 04:48 -0800, manual backup attempt just failed. Last TP backup was 11/21/12, 04:09 -0800.
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Old 11/21/2012, 05:24 PM   #8 (permalink)
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Pre 3 BC/Rogers here. Successful automatic backup @ 4:30 AM 11/21/12 as scheduled and successful manual backup at 3:21 PM 11/21/12.
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Old 11/21/2012, 11:30 PM   #9 (permalink)
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Details might be helpful...

What areas can't achieve contact with back-up servers? How are you connecting?

Both my devices stated above reached backup via Straight Talk GSM network (I was on the road and tethering my TouchPad to Veer)...

I'm back home now and logged TP into the home network. Manual backup successful via NetVision BPL (broadband over powerline) service through a NetGear WiFi router...
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Old 11/22/2012, 07:25 AM   #10 (permalink)
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Hi
I am based in the UK and my Pre3 backed up automatically this morning UK time.
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Old 11/22/2012, 08:10 AM   #11 (permalink)
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Details:

FrankenPre2 running 2.2.4 trouble-free X 1 year. Daily backups happened at approx 1 AM ET, with last one occurring 11/19. Has always happened on home WiFi network on 5-MB DSL through Linksys router.. Manual backup attempt failed again this AM, and despite reboots of phone. [Edit: Also failed over 3G.]

TP in same situation backed up without a hiccup.
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Last edited by davidtm; 11/22/2012 at 09:14 AM.
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Old 11/22/2012, 08:56 AM   #12 (permalink)
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Quote:
Originally Posted by broncot View Post
12:16am November 19th here.
My TouchPad is backing up regularly, 0:03 today, 11/22, but my Pre 3 over the same wifi network or 3G failed.

I'm in the US-Connecticut.
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Last edited by broncot; 11/22/2012 at 10:21 AM. Reason: Location details
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Old 11/22/2012, 09:50 AM   #13 (permalink)
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Sprint FrankenPre2 - 2.2.4, San Francisco, CA same here - last auto backup: Nov19 8:13am. Manual backup fails with or without wifi.
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Old 11/22/2012, 11:58 AM   #14 (permalink)
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As of 12:55pm Eastern Time US, still no backup on my Verizon Pre3. Touchpad is backing up fine. Tried manual backup on Pre3 several times, all failed.

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Old 11/22/2012, 01:05 PM   #15 (permalink)
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Any one who wants to report this to HP/Palm (I already did on my three devices via support email), take a look at your messages log file (either via command line or lumberjack)...

You will see an error Request to https //deviceid.backup.st.palmws.com/storage/manifests/...

The device id is your palm profile unique id (look at palm profile tab in impostah show palm profile last entry is a unique device id.

The server the hosts this seems to be down or HP/Palm wiped out the data...

As it is thanksgiving in the US, I doubt anyone will fix it until Monday, as HP/Palm is dropping support for legacy devices, maybe this is there wind down?
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Old 11/22/2012, 01:39 PM   #16 (permalink)
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How can I narrow the choices in Lumberjack? Backup function isn't listed as an app.

NM - found the stock apps options in Prefs. However, no log appears for Backup, even after I set Lumberjack to follow and went thru another failed manual backup.
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Last edited by davidtm; 11/22/2012 at 01:48 PM.
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Old 11/22/2012, 01:46 PM   #17 (permalink)
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TouchPad backup still works here.

There's a link in my signature for log capture.
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Old 11/22/2012, 02:15 PM   #18 (permalink)
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OK, so here's the log file attached
Attached Files
File Type: txt backup-log-file-2012-11-22.txt (460 Bytes, 10 views) Email Attachment
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Old 11/22/2012, 02:42 PM   #19 (permalink)
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Hmm... Not very useful, as it doesn't say about what the error is, only there is an error.

I'm going to try to whip up a program to get more information.
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Old 11/22/2012, 09:07 PM   #20 (permalink)
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I made an experimental program that interfaces with the Palm Backups system. It is ugly and not very functional, but it will show you all the files available in your backup store and allow you to download them. The entire file browser thing really is just a side effect for testing if things work. The real purpose is to help people figure out why their backups aren't running. There's some logging done so in case something grinds to a halt you can upload the log and I can look at it. Logs are stored in the same folder as the program.

I know there isn't an upload function, and chances are that uploading is the culprit. But I want to know if people can access their backup store at all.

This program requires .NET Framework 4.0 and Novacom. Novacom is required to pull authentication details from the device so the program can pretend to be the device and log into the backups system. Source code is included if you want to know what's happening.

Very important: If you are going to upload logs, be very sure to sanitize the logs to NOT include your auth details. Look for lines that begin with "Downloading string from https://sta.palmws.com/storageauth" and remove them if you want to upload the logs in public.

To use: Enable Developer Mode, plug in your device to your computer, and open the program. Beneath the warning is the device chooser. Click on "Choose..." and choose your device. Then click on "Log In to Backups" to log in. Note your device must have an Internet connection as well as your computer. After a while (depending on how fast your device responds) an entry named "root" will show in the left pane. Expand it and you can browse the files in your backup store. Click on an item to show its details in the bottom right pane. You can click on the download button to download the selected files from the right pane. Close window to exit.

Download: http://dl.dropbox.com/u/29365870/PalmBackupTester.zip

Updated April 15, 2014: Added override for problematic server name matching. Also retargeted to .NET Framework 4.0 Client profile.
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Last edited by GMMan; 04/15/2014 at 03:58 PM.
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