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[Solved] App Catalogg update failed
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Old 05/04/2012, 08:16 AM   #1 (permalink)
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I've been stuck on the "installing" for a few days now.

Because of this I can't install anything from Preware, how can I sort this problem out?

I have a German Pre3 version.

Thanks
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Old 05/04/2012, 10:29 AM   #2 (permalink)
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Have you tried a device restart?

Any patch installs or software changes since the last time it worked.

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Old 05/04/2012, 12:29 PM   #3 (permalink)
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Secure Full Erase, and then re-sync your phone.
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Old 05/04/2012, 01:34 PM   #4 (permalink)
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Secure Full Erase, and then re-sync your phone.
If the app catalog ever fails to upgrade use internalz pro from preware and delete /media/cryptofs/apps/usr/palm/applicatons/com.palm.app.findapps...

Then go to /usr/palm/ipkgs/ and locate the com.palm.app.findapps ipk and install it thru internalz pro or preware...

This will bring you back to the default app catalog of your build. Then you can let it get upgraded...
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Old 05/04/2012, 03:41 PM   #5 (permalink)
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Originally Posted by Dsol View Post
Have you tried a device restart?

Any patch installs or software changes since the last time it worked.

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Thanks, that did the job. I tried a Luna restart but that didn't work.

Thank you all.
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Old 12/15/2012, 11:32 AM   #6 (permalink)
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Originally Posted by John Steffes View Post
If the app catalog ever fails to upgrade use internalz pro from preware and delete /media/cryptofs/apps/usr/palm/applicatons/com.palm.app.findapps...

Then go to /usr/palm/ipkgs/ and locate the com.palm.app.findapps ipk and install it thru internalz pro or preware...

This will bring you back to the default app catalog of your build. Then you can let it get upgraded...
I've tried these steps.
And I was able to reinstall the german "App Catalog" version v2.0.23300 on 2.2.4 Pre2.

But then the Upgrade to next version of the german "App Catalogg" still fails.
Note, this newer version is named "App Catalogg" (with "gg") v2.0.23400 (33,09 MB) and is from 28.04.2012.
It always reports an "error during download" (Fehler beim Herunterladen) Trying again does not help.

Any idea - what is going wrong here ?
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Old 12/15/2012, 12:25 PM   #7 (permalink)
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try going to...

/var/palm/data/com.palm.appinstallservice

and delete any/all folders in there as well as the file...

installhistory.db

had to do this yesterday to my 2nd touchpad when a load of apps failed or got stuck and ghosted or just flat our refused to install, did the above and all was well, think this only happened to me due to quite a few apps downloading at once rather than a few here and there a time.

who knows.
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Old 12/15/2012, 07:19 PM   #8 (permalink)
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and delete any/all folders in there as well as the file...
thanks for the hint.
But for me this did not help.
I found the files and renamed them. New folder/files were created.
Same error message continues: "error during download" (Fehler beim Herunterladen)

I also renamed this file "installhistory.db" - but this was not recreated until I rebooted the Pre2.
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Old 12/16/2012, 02:38 AM   #9 (permalink)
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thanks for the hint.
But for me this did not help.
I found the files and renamed them. New folder/files were created.
Same error message continues: "error during download" (Fehler beim Herunterladen)

I also renamed this file "installhistory.db" - but this was not recreated until I rebooted the Pre2.
tried deleting them all, not renaming (could copy the folder to be safe) then immediatly do a full device restart?
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Old 12/16/2012, 03:10 AM   #10 (permalink)
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You could be out of space on /var. There's a link in my resource list about it (see signature).
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Old 12/16/2012, 03:52 PM   #11 (permalink)
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Originally Posted by geekpeter View Post
tried deleting them all, not renaming (could copy the folder to be safe) then immediatly do a full device restart?
I also tried this today. But no change. Still the same download error later on.
I assume this might occur only for the German catalog version(?)
I use Palm Pre2 with webos 2.2.4 in Germany.

I could doctor the device - but I fear that would not help for this case.


Quote:
Originally Posted by GMMan
You could be out of space on /var. There's a link in my resource list about it (see signature).
Thanks. I did check that too. My /var/luna uses less then 500kB. So there should be no problem.

BTW - the article "Symptoms of full /var partition" that you referenced was created by myself :
http://forums.webosnation.com/webos-...gets-full.html

Last edited by MartinH@webos; 12/16/2012 at 04:13 PM. Reason: adding more answers
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Old 12/16/2012, 05:48 PM   #12 (permalink)
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At this point I'd say check the logs. Raise App Catalog to INFO level, and watch to see what the error is.
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Old 12/16/2012, 05:54 PM   #13 (permalink)
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At this point I'd say check the logs. Raise App Catalog to INFO level, and watch to see what the error is.
Thanks ! but how to "Raise ... to INFO level" ?
I try to find some instructions .. else please provide some link to doc.
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Old 12/16/2012, 06:59 PM   #14 (permalink)
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Thanks ! but how to "Raise ... to INFO level" ?
I try to find some instructions .. else please provide some link to doc.
In my sig go to "How to post logs", and it's step 8.
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Old 12/17/2012, 08:46 PM   #15 (permalink)
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In my sig go to "How to post logs", and it's step 8.
Thanks! That is very helpful. Somehow so far I overlooked this nice webos logging. If questions remain I post it here.
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Old 12/21/2012, 07:33 PM   #16 (permalink)
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Somehow so far I overlooked this nice webos logging. If questions remain I post it here.
FYI - I did generate a number of logs files.
Then later I anyhow switched the device to use a different webos profile. I did bypass the activation over radio/sms.
The catalog displayed still showed an error - but some time later I was able to load that to new app catalog without issue. Strange - suddenly this upgrade worked ok.
I did not inspect the log file in detail - as now I have a working setup.
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Old 12/23/2012, 07:13 PM   #17 (permalink)
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I did bypass the activation over radio/sms.
The catalog displayed still showed an error - but some time later I was able to load that to new app catalog without issue. Strange - suddenly this upgrade worked ok.
Today I ran into the exact same app catalog upgrade issues with another device Pre Plus that I doctored to the official 2.1.0. I also bypassed the activation using *#DEVMODE# and Impostah.
Still the same upgrade issue happened.

BUT then I inserted a SIM card once and rebooted the device.
After boot Wifi was enabled by default and the failed app downloads were repeated automatically.
This now also upgraded the app catalog to the newest version !!!


Really strange !! Why does inserting a SIM card make any difference ???
I tried to find out if any SMS text message was sent by webos (for profile activation - or what) - but I could not find any in the IM messaging app.

Can some expert please explain want happens here ?
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Old 12/25/2012, 04:23 AM   #18 (permalink)
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I just bought HP PRE 3.
In the second time a tried to open App Catalog launcher, it start to run and didn't load completely, staying in "looping".
This situation continues until now.
I've already made hard reset, and full reset without success.

I"d like to have some help, because I'm not an expert im hard and software.

thanks
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Old 12/25/2012, 04:26 AM   #19 (permalink)
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I just bought HP PRE 3.
In the second time a tried to open App Catalog launcher, it starts to run and didn't load completely, staying in "looping".
This situation continues until now.
I've already made hard reset, and full reset without success.

I"d like to have some help, because I'm not an expert im hard and software.

thanks
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Old 12/25/2012, 07:09 AM   #20 (permalink)
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Did you activate your webOS account and set it up properly on your phone?

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