I had the same problem a few times, it seems that the other party can hear me but very very low level.
Originally Posted by jc-Treo
A restart didn't solved anything last time but full shut down and power ON solved the problem.
It has happened a few times from my purchase last year.
I have also talked to HP (Palm) support at +442076600950 about this matter just week ago and I have explained problem in details and they have noted that on my repair number.
They gave me service repair number and instructions on how to send device to repair. As it seems the only repair center for Europe is in UK at SBE.
I still haven't decided if I will send it to repair or not as I can not sync my HP WebOS account to new HP Pre 3 I have. So in that case I would need to setup all from scratch. And they are unable to change the Device ID and serial number for the time of repair. They can not do it at all, if anybody have other information please let me know. It would be good in such cases or in cases you lost device etc ..
I am not sure if they will not only doctor device and send it back. Nothing achived, I had doctor it just recently, same problem occured after that.
If they will only exchange unit for new one I am again without HP WebOS account and not sure if mic problem can be repaired or not.
I have also asked them if they can repair broken touch or LCD or any other problem and they said they can do it, but they would charge if device is out of warranty (broken LCD is not under warranty), so as it seems they have spare parts which is good for us and warranty in EU is 2 years from day of purchase.
Here are emails I got:
As requested on our call here are the shipping instructions for your Palm Pre 3:
Please put the device in padded envelope or special packaging for fragile products
Please send the device without accessories this includes battery and back cover.
Please put a sticker on the device with the Service repair order number.
The device should be sent to the following address:
Thank you for your request to have your Palm product repaired. Please follow the instructions below to enable us to deliver a fast and efficient service to you.
Please note that ALL DATA WILL BE LOST AS PART OF THE REPAIR PROCESS. Ensure that your data has been backed up wherever possible.
1. Package the Palm product properly to ensure that it is not damaged in transit.
Palm does not accept liability for damage that occurs whilst in transit to repair.
2. Enclose a copy of this order confirmation inside the package to help ensure quick identification at the repair centre
3. For Smartphone product remove the battery, battery cover, and SIM card
4. Remove any SD/MMC cards (including any dummy cards), stylus, protective covers, and any other third party hardware.
5. Send only the Palm product for repair.
Do not include any other accessories such as cables, power supplies, CD-ROMs, manuals as these will not be returned.
6. Return the product as advised to the following address:
SBE UK Limited
(Palm Repair Centre)
Beaver Business Park