01/13/2012, 12:23 PM
I received a voice mail on my iPhone 4S this morning from "Tony" from HP Corporate webOS support. Here's what he had to say:
"The Pre 3 is completely unsupported by HP and unfortunately no troubleshooting, hardware support or warranty is available on the Pre 3, it is completely unlocked, it is of your own discretion and HP does not take responsibility at this point on that device".
There are a few things in that voice mail that are contradictions that I'll follow up with. The Pre 3 isn't a completely unlocked device, didn't he read the Official HP Palm webOS blog that states AT&T, Verizon, and Unlocked Pre 3 OTA software update was recently released that was posted yesterday? Also, "HP does not take responsibility at this point on that device". At what point will they take responsibility? If you don't support a device don't say in the next sentence "at this point", it leads someone to believe HP may change its mind if it has to. I love HP they are the best at completely contradicting themselves and not having a clue about the products they sell. I'll be following up with "Tony" to explain it's not an unlocked device, he's partly right that there is an unlocked Pre 3, but as HP posted themselves yesterday there is also an AT&T and Verizon Pre 3.
I understand and went into purchasing the Pre 3 knowing it was never officially released. I am just asking to pay HP to fix the pins in the SIM slot. If Palm UK already does this (every HP rep I spoke to told me to contact Palm UK, which I did) I'm sure it can be done in the US and I will gladly pay to get it repaired and have always said that to any HP rep I have spoken to about the issue. I've even asked if they know a 3rd party I could contact to get it repaired. This isn't over. Stay tuned.