webOS Nation Forums >  webOS Devices >  HP Pre 3 > Cannot use onscreen dial pad to make outbound calls
Cannot use onscreen dial pad to make outbound calls
  Reply
 
Thread Tools Display Modes
Old 12/24/2011, 07:11 PM   #1 (permalink)
Member
 
Posts: 1
I got an unlocked Pre 3 (ATT) as a gift and am using a Rogers SIM card in Canada.

The only outbound calls I can make using the onscreen dial pad are voicemail and 911. All others, I can tap a number onscreen and hit dial but instead of dialing out, the screen clears the number and says "enter name or number" all over again. It will also not dial when I tap a contact.

The only way I can make outbound calls is to use the physical keyboard.

Anyone else have this problem? Any idea what might be causing this and how to solve?
xfugitive is offline   Reply With Quote
Old 01/04/2012, 08:25 PM   #2 (permalink)
Member
 
Posts: 15
have you ever received any suggestions on this issue...i too have the same problem and posted on this forum. My carrier is Verizon. I have called both Verizon and HP - both were willing to help - but no luck with either...i tried everything - even doctoring the device.
mhamel523 is offline   Reply With Quote
Old 01/11/2012, 09:10 AM   #3 (permalink)
Member
 
Posts: 36
I have the same issue since I updated to 2.2.4. (European Pre3|Vodafon|HP employee)
A redoctoring with 2.2.4. was also not successful.

- dial from dial pad isn't possible (mailbox possible)
- dial from phone log isn't possible (mailbox possible)
- dial from phone favorites isn't possible (mailbox possible)
- dial from contact app isn't possible

only dial from Just Type is possible

On my Pre2 (Europaen Pre2|Vodafon|privat use). I have no problems

I try to redoctor the Pre3 with 2.2.0 and post the results.
Scholle3000 is offline   Reply With Quote
Old 01/11/2012, 09:37 AM   #4 (permalink)
Member
 
Posts: 36
Update: it's only possible to dial a max. of 6 numbers - that's why the mailbox number works!
Scholle3000 is offline   Reply With Quote
Old 01/11/2012, 11:57 AM   #5 (permalink)
Member
 
Posts: 1,017
Patches ? (if so, tried to remove them?)
Stock kernel ?
Hardware revision A ?
Firmware ( mu2.0.30(3503) )?
mazzinia is offline   Reply With Quote
Old 01/11/2012, 12:08 PM   #6 (permalink)
Member
 
Posts: 36
Update: The problem has nothing to do with hardware revision and or firmware, it's simple the stored Palm profile. I logged in with my second Palm account and the dial problem was fixed.

Investigation ongoing...
Scholle3000 is offline   Reply With Quote
Old 01/11/2012, 12:24 PM   #7 (permalink)
Member
 
Posts: 766
My wife had the same issue with a pre-2 and 2.2.4. Same solution (new profile).
alan sh is offline   Reply With Quote
Old 01/11/2012, 01:35 PM   #8 (permalink)
Member
 
Posts: 36
The solution:

- if necessary make a backup of the internal media drive
- it make sence to write down all of your installed applications
- deactivate the backup and delete safed data
- Select "Geräteinformationen" (device information) exact english terminology unknown sorry
- select "Optionen zum Zurücksetzen"
- select "Vollständig löschen" and confirm once more
- device is restarting
- go through the initial process
- select first item to login to your known account
- then take a lot of time to reconfigure your device
Scholle3000 is offline   Reply With Quote
Thanked By: glaugh27
Old 02/14/2012, 09:41 PM   #9 (permalink)
Member
 
Posts: 320
Anybody have a solution to this? My wifes Pre2 has the same symptoms and Scholle3000's solution of full erase doesnt work. I have tried doctoring it and no luck so its definitely something with the profile. Its like there is some hidden setting thinking its 6 digit dialing not 9 digit. Again its only the onscreen keypad that is having the issue. The keyboard dialing works.
FesterTreo is offline   Reply With Quote
Old 02/14/2012, 11:07 PM   #10 (permalink)
Member
 
60RH's Avatar
 
Posts: 429
Had that on my frankenpre2.
It seems to be the combination of patches I had on.
Had to redoctor and add them one by one and not used the saved packages option from preware.
UberCalendar was failing as far as I can remember.
After the redoctoring I still couldn't get it to work.
After the 2.2.4 update it got fixed but then my Advanced System Menus is not updating correctly although seems to work just fine.
Didn't bother fixing it.
60RH is offline   Reply With Quote
Old 02/15/2012, 01:58 PM   #11 (permalink)
Member
 
Posts: 320
The only way I could fix this was to create a new profile and it works. Doctoring did not fix my issues. This issue seems to have arisen with 2.2.4
FesterTreo is offline   Reply With Quote
Old 02/29/2012, 01:44 AM   #12 (permalink)
Member
 
Posts: 1
Hello any idea how to create new account? what kind of account? HP account?
From account manager I could only create some emails, skype etc.. not option for hp account?
do I need to erase all phone and during first start up create new one?
What is the reason such a dial disablity ?
I have palm 3 days and such a problem appearedd just right now.
Andrew
andrzejb is offline   Reply With Quote
Old 03/31/2012, 10:04 PM   #13 (permalink)
Member
 
Posts: 15
Quote:
Originally Posted by Scholle3000 View Post
The solution:

- if necessary make a backup of the internal media drive
- it make sence to write down all of your installed applications
- deactivate the backup and delete safed data
- Select "Geräteinformationen" (device information) exact english terminology unknown sorry
- select "Optionen zum Zurücksetzen"
- select "Vollständig löschen" and confirm once more
- device is restarting
- go through the initial process
- select first item to login to your known account
- then take a lot of time to reconfigure your device
I tried Scholle3000 suggestion and my Pre 3 is able to dial out using the on screen dial pad - as the phone was meant to do. Yes, this took som time (and i had to re-buy apps -but that was my fault). But very much worth the process as it was annoying me before Scholle3000 solved the issue.
Thank you Scholle3000
BTW - i am using my Pre 3 on Verizon - not that it makes a difference.
mhamel523 is offline   Reply With Quote
Old 04/01/2012, 04:03 AM   #14 (permalink)
Member
 
Posts: 766
This also happens on the Pre2 and is related to the HP account which holds your profile and stored apps.

My wife had this problem on both the phones and it is only with 2.2.4.

The only solution I found was to get her to create another account which meant wiping the phone (from device info) and basically starting again.

Alan
alan sh is offline   Reply With Quote
Old 12/25/2012, 05:23 PM   #15 (permalink)
Member
 
Posts: 244
I have same issue in UK. My Pre3 stopped dialing out a few months ago - when I had issues with some apps (Uber calendar being one of them).
Now I know the keypad still dials successfully I'm less inclined to go through the whole process of starting my profile again and losing my purchased apps.

Also concerned that my Touchpad will need to be reconfigured too!
Paulscarbs is offline   Reply With Quote
Old 12/26/2012, 06:04 PM   #16 (permalink)
Member
 
SmittyD's Avatar
 
Posts: 25
Thank you, thank you! Now, to restore my contacts and such...
SmittyD is offline   Reply With Quote
Old 04/25/2015, 05:26 PM   #17 (permalink)
Member
 
Posts: 123
The problem just started recently, and I'm wondering if it has anything to do with the closing of the App store. The quesiton now is, can I even create a new profile on my Pre3 given that HP's services are closed? If I Full Erase my device, will I be able to set it up again, either under my current profile or under a new one?
mypalmpred is offline   Reply With Quote
Old 04/25/2015, 05:53 PM   #18 (permalink)
Member
 
Posts: 244
Quote:
Originally Posted by mypalmpred View Post
The problem just started recently, and I'm wondering if it has anything to do with the closing of the App store. The quesiton now is, can I even create a new profile on my Pre3 given that HP's services are closed? If I Full Erase my device, will I be able to set it up again, either under my current profile or under a new one?
A very good question.

Has anyone tried creating a new profile yet?
Paulscarbs is offline   Reply With Quote
Old 04/26/2015, 11:11 AM   #19 (permalink)
Member
 
Posts: 123
Quote:
Originally Posted by Paulscarbs View Post
A very good question.

Has anyone tried creating a new profile yet?
I'm afraid to... I don't want to get locked out.

And with regard to my Phone app issues, I downloaded Lumber Jack and have collected log entries re: my phone. They are pasted below. Does anyone see any clues from this?

Here is the log from Phone:

[2015-04-26 09:34:22] (Phone) UI.event(): Event received: 'launch', current state: 'start', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:34:22] (Phone) UI.enter(): Entering state dialpad_card, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:34:22] (Phone) UI.event(): Event received: 'windowActivate', current state: 'dialpad_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:34:24] (Phone) UI.enter(): Entering state calllog, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:34:28] (Phone) UI.enter(): Entering state favorites, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:34:55] (Phone) UI.event(): Event received: 'windowDeactivate', current state: 'favorites', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:35:25] (Phone) UI.event(): Event received: 'windowActivate', current state: 'favorites', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:35:39] (Phone) UI.enter(): Entering state calllog, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:35:48] (Phone) UI.event(): Event received: 'windowDeactivate', current state: 'calllog', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:35:48] (Phone) UI.event(): Event received: 'closed', current state: 'calllog', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:54:59] (Phone) UI.event(): Event received: 'lock', current state: 'calllog', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:54:59] (Phone) UI.event(): Event received: 'lockstage_deactivate', current state: 'calllog', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:55:24] (Phone) UI.event(): Event received: 'changeView', current state: 'calllog', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:57:12] (Phone) UI.enter(): Entering state start, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:57:14] (Phone) UI.event(): Event received: 'lock', current state: 'start', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:57:16] (Phone) Uncaught TypeError: Cannot call method 'localeCompare' of undefined, file:///usr/palm/frameworks/enyo/0.10/framework/lib/accounts/source/get-accounts.js:140
[2015-04-26 09:57:16] (Phone) UI.event(): Event received: 'changeView', current state: 'start', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:57:16] (Phone) UI.event(): Event received: 'emergency', current state: 'start', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:57:17] (Phone) CallSynergizer._callStateQueryResponseFailure(): com.palm.skype failed with {"errorCode":16,"errorString":"notloggedin","errorText":"Not logged in","returnValue":false}, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:57:22] (Phone) UI.event(): Event received: 'hangup', current state: 'start', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:57:24] (Phone) UI.event(): Event received: 'closed', current state: 'start', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 09:57:51] (Phone) UI.event(): Event received: 'hangup', current state: 'start', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:02:36] (Phone) UI.event(): Event received: 'launch', current state: 'start', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:02:36] (Phone) UI.enter(): Entering state dialpad_card, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:02:37] (Phone) UI.event(): Event received: 'windowActivate', current state: 'dialpad_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:02:38] (Phone) UI.enter(): Entering state favorites, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:02:46] (Phone) UI.enter(): Entering state calllog, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:02:53] (Phone) UI.event(): Event received: 'windowDeactivate', current state: 'calllog', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:05:33] (Phone) UI.event(): Event received: 'windowActivate', current state: 'calllog', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:05:33] (Phone) UI.event(): Event received: 'back', current state: 'calllog', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:05:33] (Phone) UI.enter(): Entering state dialpad_card, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:05:36] (Phone) UI.event(): Event received: 'preferences', current state: 'dialpad_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:05:36] (Phone) UI.enter(): Entering state preferences_card, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:06:02] (Phone) UI.event(): Event received: 'preferences', current state: 'preferences_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:06:02] (Phone) UI.enter(): Entering state dialpad_card, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:06:02] (Phone) UI.enter(): Entering state preferences_card, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:06:14] (Phone) UI.event(): Event received: 'back', current state: 'preferences_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:06:14] (Phone) UI.enter(): Entering state dialpad_card, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:06:17] (Phone) UI.enter(): Entering state calllog, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:06:19] (Phone) UI.enter(): Entering state favorites, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:06:21] (Phone) UI.event(): Event received: 'windowDeactivate', current state: 'favorites', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:06:21] (Phone) UI.event(): Event received: 'closed', current state: 'favorites', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:08:25] (Phone) UI.event(): Event received: 'launch', current state: 'favorites', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:08:25] (Phone) UI.enter(): Entering state dialpad_card, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:08:25] (Phone) UI.event(): Event received: 'windowActivate', current state: 'dialpad_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:08:26] (Phone) UI.enter(): Entering state favorites, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:08:31] (Phone) UI.event(): Event received: 'windowDeactivate', current state: 'favorites', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:08:46] (Phone) UI.event(): Event received: 'windowActivate', current state: 'favorites', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:08:50] (Phone) UI.enter(): Entering state calllog, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:08:55] (Phone) UI.event(): Event received: 'windowDeactivate', current state: 'calllog', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:10:34] (Phone) UI.event(): Event received: 'windowActivate', current state: 'calllog', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:10:39] (Phone) assisted dialing params: mcc: 310 manualDialing:false defaultAreaCode: 415, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:10:39] (Phone) UI.event(): Event received: 'activecall', current state: 'calllog', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:10:39] (Phone) UI.enter(): Entering state activecall_card, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:10:39] (Phone) UI.event(): Event received: 'activecall', current state: 'activecall_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:10:43] (Phone) UI.event(): Event received: 'hangup', current state: 'activecall_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:10:43] (Phone) UI.event(): Event received: 'closed', current state: 'activecall_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:10:43] (Phone) UI.enter(): Entering state calllog, file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75
[2015-04-26 10:10:51] (Phone) UI.event(): Event received: 'hangup', current state: 'calllog', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.js:75

Last edited by mypalmpred; 04/26/2015 at 05:49 PM.
mypalmpred is offline   Reply With Quote
Old 04/26/2015, 12:33 PM   #20 (permalink)
Member
 
Grabber5.0's Avatar
 
Posts: 4,667
It is no longer possible to log in to Palm Profiles or log in to existing ones. All devices must be activation-bypassed if they are doctored or reset. It is not required to be signed in to a profile for telephony services to work. If you didn't get your apps backed up, don't reset your device without attempting to back things up per the many backup threads on here.

Honestly, for people that never turned off backups like me, it might be the easiest way to disable all of the profile-related activities still trying to run.
__________________
Matt Williams
*How to install .patch files on your device*
Developer of: SMS Auto Forward/Reply, GPS Viewer,
Keyring converters for CSV, eWallet, & CodeWallet
Touchpad patches:Keyring HD,ClassicNote HD, YouTube HD (for 2.1 app), Show email recipient addresses for contacts
Phone patches: Forums fixes and enhancements patch, Weather Channel fix
All-device patches: Update GlobalSign certs, Google Sync https fix, Yahoo contact sync fix

Grabber5.0 is online now   Reply With Quote
Reply

 

Tags
onscreen dial pad, outbound calls, problem dialing out

Thread Tools
Display Modes



 


Content Relevant URLs by vBSEO 3.6.0