Repair a broken screen

chrestomanci · 09/28/2011, 01:54 PM

Hello

This afternoon I dropped my new (less than 3 weeks old) HP Pre3 onto concrete and the glass screen is filled with cracks.

The phone still appears to work, including the touch screen, but it is shedding shards of glass so it is not safe to use even if I could put up with the appearance.

I will first attempt an insurance claim and see if I can get it replaced, but if not is it possible to take the phone apart and replace either just the glass face or the entire LCD module? Are spare parts available from anywhere?

Would it be feasible to cut a bit of plastic the same size as the screen and replace it that way?

Thanks.

Cantaffordit · 09/28/2011, 01:58 PM

no, the entire assembly has to be replaced.

chrestomanci · 09/28/2011, 02:02 PM

Quote:

Originally Posted by Cantaffordit

no, the entire assembly has to be replaced.

Do you have any idea where I could get a replacement screen assembly?

zfrogz · 09/28/2011, 02:27 PM

Quote:

Originally Posted by chrestomanci

Do you have any idea where I could get a replacement screen assembly?

From the spare pre3 your ordered in the event this happened.

I don't think you will see parts for these phones available anywhere. I have been wrong before though.

Cantaffordit · 09/28/2011, 02:33 PM

your best bet is to start with an insurance claim, IMHO

tchaten · 09/28/2011, 02:35 PM

HP can repair it for $200 - or you can get a Pre 3 on eBay for around $300 now (more than half of what I paid for it at around $680 sadly) - so yea no screen parts in the market

I could not even buy a replacement screen for my Veer - I now have 3 Veers - one broken - one black backup model - and my main unlocked white one - so the only way it seems to repair these guys is to have extra phones that you can swap parts between - local repair shops should be able to help you out if you have the parts.

Cantaffordit · 09/28/2011, 02:40 PM

insurance deductible would be a cheaper option.

OldSkoolVWLover · 09/28/2011, 03:20 PM

What insurance are you going through? I am confused by that part.

nikipod · 10/02/2011, 08:09 AM

Exact same issue as OP, dropped my phone this weekend and cracks have ruined the screen. Unimpressed- had the same issue with my iPhone 3G (twice!) and I thought the Pre3 would survive my clumsiness. Looking in the direction of a phone that actually has cases to protect it to some extent, e.g. iPhone 4.
A real shame as I really enjoyed my time with this phone.
If anyone knows the best way to get it repaied, either via Palm or some other source, please let me know!

bigcatny · 10/02/2011, 12:41 PM

Quote:

Originally Posted by nikipod

Exact same issue as OP, dropped my phone this weekend and cracks have ruined the screen. Unimpressed- had the same issue with my iPhone 3G (twice!) and I thought the Pre3 would survive my clumsiness. Looking in the direction of a phone that actually has cases to protect it to some extent, e.g. iPhone 4.
A real shame as I really enjoyed my time with this phone.
If anyone knows the best way to get it repaied, either via Palm or some other source, please let me know!

FYI - my wife broke the screen of her iphone 4 in 7 days and it had the case on it since it's required due to the defective antenna design. If you do a search you will discover that the 4 is VERY prone to cracked screens. The 3 is much better.

-- Sent from my Palm Pre3 using Forums

nikipod · 10/02/2011, 02:21 PM

I'm holding out on the iPhone 5- don't get me wrong I love the Pre 3, it's shown me that it's not all android or iOS but at the same time, it has it's downsides- a case to protect the phone is my main concern.

My dad's a clumsy iPhone user and has dropped his iPhone (from considerable height) and it's survived this far (he's had it 6 months now).

I can't depend on a phone that can't survive a fall of half a meter, as much as I would like to.
As for the more documented cases of iPhone breakages, that's probably down to the amount sold rather than defects.

OldSkoolVWLover · 10/02/2011, 02:44 PM

Quote:

Originally Posted by nikipod

I'm holding out on the iPhone 5- don't get me wrong I love the Pre 3, it's shown me that it's not all android or iOS but at the same time, it has it's downsides- a case to protect the phone is my main concern.

My dad's a clumsy iPhone user and has dropped his iPhone (from considerable height) and it's survived this far (he's had it 6 months now).

I can't depend on a phone that can't survive a fall of half a meter, as much as I would like to.
As for the more documented cases of iPhone breakages, that's probably down to the amount sold rather than defects.

I dropped my Veer from well over a meter, it hit a curb and shot under a car... only a lil marring on the soft plastic. It's all about chance/angle/etc

chrestomanci · 10/30/2011, 09:51 AM

Update:

I started an insurance claim, and it took ages to process, mainly because the company processing the claim did not have an entry for the HP Pre3 in their computer system, so they could not process the claim. As a result of this and other problems they have only just finished processing the claim.

The outcome (for me) is that they have no spare phones to give me a replacement, and no spare parts to repair my phone, so they decided to give me an Android phone instead (HTC Desire S), which I have accepted, so I guess I will be leaving the Pre community, and joining android instead.

I am also left with some redundant Pre accessories. Does anyone in the UK want to buy a touchstone charger?

Greg Mair · 10/30/2011, 10:33 AM

MY screen broke on my Pre2, i had the screen protector on it still so it held all the glass in and not cut my finger, so if you dont have money to fix it and can deal with it till you can save up enough for a new phone put a screen protector on it.

TopTongueBarry · 10/31/2011, 09:56 AM

Quote:

Originally Posted by tchaten

HP can repair it for $200 - or you can get a Pre 3 on eBay for around $300 now (more than half of what I paid for it at around $680 sadly) - so yea no screen parts in the market

I could not even buy a replacement screen for my Veer - I now have 3 Veers - one broken - one black backup model - and my main unlocked white one - so the only way it seems to repair these guys is to have extra phones that you can swap parts between - local repair shops should be able to help you out if you have the parts.

tchaten,
I will buy your broken Veer from you. PM me if interested.

P.S. Broken Pre 3? I'll buy those too.

LCGuy · 10/31/2011, 10:23 AM

I dropped my PRe 3 and the bottom of the gorilla glass display cracked. At the edge.

I just bought the Kinomi screen protector for it, and applied it, and the cracks have pretty much disappeared, and no further cracking has occurred.

Just a heads up for all!

LevSer · 10/31/2011, 09:45 PM

My screen was also cracked and Im now waiting for a replacement Pre3 (I'm not leaving webOS just yet).

However, while Im waiting for my replacement I had to use the broken one so :what I did was: I got a roll of tape - stretched out the tape and put it on the screen to get the shards to stick to it - pull the tape off. Do this over and over, dont re-use the same stretch of tape. After this get a screen protector.

tsoua2 · 08:55 PM

Any one can tell me were to send my pre3 to repair in US?

dignitary · 01/22/2012, 01:55 AM

You can't. HP will not fix it and there are no independent repair centers in the United States. You'd have to send it to Germany (based on other posts I've read) and pay huge shipping costs each way along with the cost of repair to get it done. More than you probably paid to buy the phone in the first place.

Sell your Pre 3 part-by-part and use that money to buy a new one! There are NO parts sellers out there and you can easily make a LOT more money selling for parts than you can selling your phone whole...and you could actually profit from it enough to get a new Pre 3 and have some extra money afterward!

DO NOT SELL YOUR BROKEN PRE 3 WHOLE! You're losing out on a ton of money if you do!

modelnet · 01/22/2012, 03:15 PM

I dropped my pre 3 on the road twice from 5 ft or so , the plastic got a dent and that's come up so can't see it. It really is luck on these phones I think the pre will take a shock a little better than an ios but its still not good the drop the glass screens on any phone.

09/28/2011, 01:54 PM	#1 (permalink)
chrestomanci Member Join Date: Sep 2011 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Repair a broken screen Hello This afternoon I dropped my new (less than 3 weeks old) HP Pre3 onto concrete and the glass screen is filled with cracks. The phone still appears to work, including the touch screen, but it is shedding shards of glass so it is not safe to use even if I could put up with the appearance. I will first attempt an insurance claim and see if I can get it replaced, but if not is it possible to take the phone apart and replace either just the glass face or the entire LCD module? Are spare parts available from anywhere? Would it be feasible to cut a bit of plastic the same size as the screen and replace it that way? Thanks.
	Liked by

09/28/2011, 01:58 PM	#2 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,149 Likes Received: 958 Thanks: 3,804 Thanked 3,910 Times in 2,776 Posts	no, the entire assembly has to be replaced.
	Liked by

09/28/2011, 02:33 PM	#5 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,149 Likes Received: 958 Thanks: 3,804 Thanked 3,910 Times in 2,776 Posts	your best bet is to start with an insurance claim, IMHO
	Liked by

09/28/2011, 02:35 PM	#6 (permalink)
tchaten Member Join Date: Aug 2011 Location: Hollywood, CA Posts: 75 Likes Received: 2 Thanks: 1 Thanked 5 Times in 5 Posts	HP can repair it for $200 - or you can get a Pre 3 on eBay for around $300 now (more than half of what I paid for it at around $680 sadly) - so yea no screen parts in the market I could not even buy a replacement screen for my Veer - I now have 3 Veers - one broken - one black backup model - and my main unlocked white one - so the only way it seems to repair these guys is to have extra phones that you can swap parts between - local repair shops should be able to help you out if you have the parts. __________________ Pre 3 QWERTY, The Veer, GSM Pre 2 and GSM Pixi Plus - 64GB White TouchPad and 32GB Black TouchPad
	Liked by

09/28/2011, 02:40 PM	#7 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,149 Likes Received: 958 Thanks: 3,804 Thanked 3,910 Times in 2,776 Posts	insurance deductible would be a cheaper option.
	Liked by

09/28/2011, 03:20 PM	#8 (permalink)
OldSkoolVWLover Forum Moderator Join Date: Oct 2009 Location: Nor Cal Posts: 5,724 Likes Received: 527 Thanks: 486 Thanked 559 Times in 428 Posts	What insurance are you going through? I am confused by that part. __________________ I spend far too much time with electronics and cars and sports...
	Liked by

10/02/2011, 08:09 AM	#9 (permalink)
nikipod Member Join Date: Sep 2011 Location: UK Posts: 15 Likes Received: 0 Thanks: 5 Thanked 2 Times in 2 Posts	Exact same issue as OP, dropped my phone this weekend and cracks have ruined the screen. Unimpressed- had the same issue with my iPhone 3G (twice!) and I thought the Pre3 would survive my clumsiness. Looking in the direction of a phone that actually has cases to protect it to some extent, e.g. iPhone 4. A real shame as I really enjoyed my time with this phone. If anyone knows the best way to get it repaied, either via Palm or some other source, please let me know!
	Liked by

10/02/2011, 02:21 PM	#11 (permalink)
nikipod Member Join Date: Sep 2011 Location: UK Posts: 15 Likes Received: 0 Thanks: 5 Thanked 2 Times in 2 Posts	I'm holding out on the iPhone 5- don't get me wrong I love the Pre 3, it's shown me that it's not all android or iOS but at the same time, it has it's downsides- a case to protect the phone is my main concern. My dad's a clumsy iPhone user and has dropped his iPhone (from considerable height) and it's survived this far (he's had it 6 months now). I can't depend on a phone that can't survive a fall of half a meter, as much as I would like to. As for the more documented cases of iPhone breakages, that's probably down to the amount sold rather than defects.
	Liked by

10/30/2011, 09:51 AM	#13 (permalink)
chrestomanci Member Join Date: Sep 2011 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Update: I started an insurance claim, and it took ages to process, mainly because the company processing the claim did not have an entry for the HP Pre3 in their computer system, so they could not process the claim. As a result of this and other problems they have only just finished processing the claim. The outcome (for me) is that they have no spare phones to give me a replacement, and no spare parts to repair my phone, so they decided to give me an Android phone instead (HTC Desire S), which I have accepted, so I guess I will be leaving the Pre community, and joining android instead. I am also left with some redundant Pre accessories. Does anyone in the UK want to buy a touchstone charger?
	Liked by

10/30/2011, 10:33 AM	#14 (permalink)
Greg Mair Member Join Date: May 2010 Location: Toronto Canada Posts: 677 Likes Received: 24 Thanks: 80 Thanked 88 Times in 62 Posts	MY screen broke on my Pre2, i had the screen protector on it still so it held all the glass in and not cut my finger, so if you dont have money to fix it and can deal with it till you can save up enough for a new phone put a screen protector on it.
	Liked by

10/31/2011, 10:23 AM	#16 (permalink)
LCGuy Member Join Date: Oct 2006 Location: NY Posts: 1,279 Likes Received: 165 Thanks: 856 Thanked 425 Times in 232 Posts	I dropped my PRe 3 and the bottom of the gorilla glass display cracked. At the edge. I just bought the Kinomi screen protector for it, and applied it, and the cracks have pretty much disappeared, and no further cracking has occurred. Just a heads up for all! __________________ "The more I learn, the more I realize just how little I really do know!" -Albert Einstein
	Liked by

10/31/2011, 09:45 PM	#17 (permalink)
LevSer Member Join Date: Jun 2011 Posts: 51 Likes Received: 1 Thanks: 8 Thanked 5 Times in 2 Posts	My screen was also cracked and Im now waiting for a replacement Pre3 (I'm not leaving webOS just yet). However, while Im waiting for my replacement I had to use the broken one so :what I did was: I got a roll of tape - stretched out the tape and put it on the screen to get the shards to stick to it - pull the tape off. Do this over and over, dont re-use the same stretch of tape. After this get a screen protector.
	Liked by

01/18/2012, 08:53 PM	#18 (permalink)
tsoua2 Member Join Date: Nov 2011 Posts: 1 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Any one can tell me were to send my pre3 to repair in US? Last edited by tsoua2; 01/18/2012 at 08:55 PM. Reason: typo
	Liked by

01/22/2012, 01:55 AM	#19 (permalink)
dignitary Member Join Date: Jun 2009 Location: London, UK Posts: 573 Likes Received: 117 Thanks: 154 Thanked 166 Times in 121 Posts	You can't. HP will not fix it and there are no independent repair centers in the United States. You'd have to send it to Germany (based on other posts I've read) and pay huge shipping costs each way along with the cost of repair to get it done. More than you probably paid to buy the phone in the first place. Sell your Pre 3 part-by-part and use that money to buy a new one! There are NO parts sellers out there and you can easily make a LOT more money selling for parts than you can selling your phone whole...and you could actually profit from it enough to get a new Pre 3 and have some extra money afterward! DO NOT SELL YOUR BROKEN PRE 3 WHOLE! You're losing out on a ton of money if you do!
	Liked by

01/22/2012, 03:15 PM	#20 (permalink)
modelnet Member Join Date: Jun 2009 Posts: 71 Likes Received: 8 Thanks: 1 Thanked 3 Times in 3 Posts	I dropped my pre 3 on the road twice from 5 ft or so , the plastic got a dent and that's come up so can't see it. It really is luck on these phones I think the pre will take a shock a little better than an ios but its still not good the drop the glass screens on any phone.
	Liked by

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