09/25/2011, 02:48 PM
Hello, long time lurker, first time poster here. I was using my UK Pre3 this morning (my first Palm/HP phone though I have a TP) when suddenly it seemingly crashed and all I was left with was the HP boot logo. At the time I didn't know of any way to restart the phone other than pulling the battery which is what I ended up doing (I've since discovered how to do soft and hard resets), but it ended up back on the HP logo again.
I didn't have any time to mess with it at the time so had to leave it until this evening. All that time it stayed on the boot logo, occasionally rebooting but always coming back to it until eventually the battery went dead.
After charging it for a bit tonight I got to the point where the phone would fully boot but I only had to carry out one or two actions and the screen would freeze, fade slowly to back, and then the phone rebooted and it was back to square one. At one stage it stayed alive long enough to download and install an update to the HP Maps app but as soon as I tried launching it, it did the whole freeze-fade-restart thing.
I ended up using the doctor to start over, but the first time it booted up afterwards it restarted itself as before and ever since I've only been able to get as far as the sign in screen - as soon as I hit "Sign-in" it either does the F-F-R thing immediately or shows the spinning loading icon for a while and then does it.
Given that the doctor hasn't solved the problem (isn't that the supposed to be the tool of last resort?) it would therefore seem to me that I have a hardware fault, but I have no idea where the fault might lie. As it only seems to freeze when I do something I wonder if it might be the CPU but that's a pure guess.
Does anybody have any suggestions as to other things I might try, or any thoughts as to what the problem may be? My fear is that it's going to be something significant that I can't get repaired or replaced due to the whole HP/webOS fiasco that means there's hardly any hardware out there (I got this from e2save where they're already out of stock).