Problems with my Pre 3 Display

john-vogel · 02:06 PM

Hey,

today in the morning, i wanted to unlock my 2-week-old Pre3. But the display was full of colored lines and the lockscreen wasnt really readable (see pics). Some time later, i unlocked the phone again and everything was normal again. After unlocking the phone another time, the lines appeared again and didn't disappear now. So i completely wiped the phone, which didnt help. I also used the Doctor but that didn't help too. I doenst even show the HP boot logo (just a black screen, the backlight is on).

I am sure, that the display isn't damaged or broken. I called HP but they say, that they can't/don't repair the Pre3's at the moment. I will have to bring it back to the shop where i bought it and if I have luck, I will get a replace-phone. But the Pre3 is sold out all across Germany. And I don't want a cashback, i want a Pre3!

Anyone else here with the same issues? Or does anyone know, where these problems come from?

Greets
John

Jozz · 09/19/2011, 08:48 AM

I don't have any problems with my Pre3 or Veer, but it looks like your display is ok, but somewhere it doesn't get a good signal. Just like a tv with a bad signal.

I suppose the touchsscreen does react if you touch it?

I should try to get a replacement by contacting the MM and/or HP. Or get a cashback and get a Pre3 from Ebay.

gastr · 09/19/2011, 09:51 AM

can't help you i'm afraid, but i just wanted to offer my condolences

you must be heartbroken!

09/19/2011, 08:34 AM	#1 (permalink)
john-vogel Member Join Date: Oct 2009 Posts: 41 Likes Received: 1 Thanks: 16 Thanked 9 Times in 6 Posts	Pre3 Display broken Hey, today in the morning, i wanted to unlock my 2-week-old Pre3. But the display was full of colored lines and the lockscreen wasnt really readable (see pics). Some time later, i unlocked the phone again and everything was normal again. After unlocking the phone another time, the lines appeared again and didn't disappear now. So i completely wiped the phone, which didnt help. I also used the Doctor but that didn't help too. I doenst even show the HP boot logo (just a black screen, the backlight is on). I am sure, that the display isn't damaged or broken. I called HP but they say, that they can't/don't repair the Pre3's at the moment. I will have to bring it back to the shop where i bought it and if I have luck, I will get a replace-phone. But the Pre3 is sold out all across Germany. And I don't want a cashback, i want a Pre3! Anyone else here with the same issues? Or does anyone know, where these problems come from? Greets John Last edited by john-vogel; 09/19/2011 at 02:06 PM.
	Liked by

09/19/2011, 08:48 AM	#2 (permalink)
Jozz Member Join Date: Feb 2007 Location: The Netherlands Posts: 105 Likes Received: 10 Thanks: 10 Thanked 8 Times in 6 Posts	I don't have any problems with my Pre3 or Veer, but it looks like your display is ok, but somewhere it doesn't get a good signal. Just like a tv with a bad signal. I suppose the touchsscreen does react if you touch it? I should try to get a replacement by contacting the MM and/or HP. Or get a cashback and get a Pre3 from Ebay.
	Liked by

09/19/2011, 09:51 AM	#3 (permalink)
gastr Member Join Date: Jul 2010 Location: London Posts: 146 Likes Received: 11 Thanks: 23 Thanked 6 Times in 5 Posts	can't help you i'm afraid, but i just wanted to offer my condolences you must be heartbroken!
	Liked by

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