Page 3 of 12 FirstFirst 12345678 ... LastLast
Results 41 to 60 of 223
Like Tree12Likes
  1. #41  
    Now the retailer "Clove" has also gave up and cancelled all orders as rs1 reported.

    I also read a tweet from retailer Handtec: "seems like bad news HP pulling stock out from from Distribution".

    Still the Question is whether HP Store UK will do a firesale on its own or pass the remaining units to some one else (keep fingers crossed for Palm Eurostore!).
  2. uptherams's Avatar
    Posts
    97 Posts
    Global Posts
    99 Global Posts
    #42  
    Has anyone managed to contact Palm Eurostore in the last day or two? I've sent an email, left a message, tried phoning several times, no luck...

    What I'd like to know, as I'm sure many others would too, is whether stock has been allocated against orders where people have received an order confirmation email. I've had a few Touchpad orders cancelled (Amazon, PC World) after they took orders against stock they didn't yet have and then never received... I'm really hoping this isn't the case again!
  3. d3ac0n's Avatar
    Posts
    100 Posts
    Global Posts
    235 Global Posts
    #43  
    Quote Originally Posted by Flinx View Post
    Now the retailer "Clove" has also gave up and cancelled all orders as rs1 reported.

    I also read a tweet from retailer Handtec: "seems like bad news HP pulling stock out from from Distribution".

    Still the Question is whether HP Store UK will do a firesale on its own or pass the remaining units to some one else (keep fingers crossed for Palm Eurostore!).
    It seems Eurostore is going to make the sale. HP UK store just gets you to laptops if you click on smartphones

    Quote Originally Posted by UpTheRams View Post
    Has anyone managed to contact Palm Eurostore in the last day or two? I've sent an email, left a message, tried phoning several times, no luck...

    What I'd like to know, as I'm sure many others would too, is whether stock has been allocated against orders where people have received an order confirmation email. I've had a few Touchpad orders cancelled (Amazon, PC World) after they took orders against stock they didn't yet have and then never received... I'm really hoping this isn't the case again!
    If you have been charged, chances are that you are GTG
  4. #44  
    Quote Originally Posted by UpTheRams View Post
    Has anyone managed to contact Palm Eurostore in the last day or two? I've sent an email, left a message, tried phoning several times, no luck...

    What I'd like to know, as I'm sure many others would too, is whether stock has been allocated against orders where people have received an order confirmation email. I've had a few Touchpad orders cancelled (Amazon, PC World) after they took orders against stock they didn't yet have and then never received... I'm really hoping this isn't the case again!
    I ordered early last week, before the TP fire sale was announced.

    I'll be more than annoyed if my order isn't filled, especially if I find out that later orders have been.
  5. uptherams's Avatar
    Posts
    97 Posts
    Global Posts
    99 Global Posts
    #45  
    Quote Originally Posted by d3ac0n View Post
    If you have been charged, chances are that you are GTG
    Still not been charged, only received order confirmation...
  6.    #46  
    Quote Originally Posted by UpTheRams View Post
    Has anyone managed to contact Palm Eurostore in the last day or two? I've sent an email, left a message, tried phoning several times, no luck...

    What I'd like to know, as I'm sure many others would too, is whether stock has been allocated against orders where people have received an order confirmation email. I've had a few Touchpad orders cancelled (Amazon, PC World) after they took orders against stock they didn't yet have and then never received... I'm really hoping this isn't the case again!
    No I tried a hundred times to get into contact with them. No chance. I tweeted a bit with the Co-Founder of Luzern Solutions though...

    @ d3ac0n: What do you mean with GTG? Because my CC was charged...
  7. #47  
    Quote Originally Posted by PatBateman View Post
    No I tried a hundred times to get into contact with them. No chance. I tweeted a bit with the Co-Founder of Luzern Solutions though...

    @ d3ac0n: What do you mean with GTG? Because my CC was charged...
    Good To Go!
  8. gTh
    gTh is offline
    gTh's Avatar
    Posts
    21 Posts
    #48  
    They will cancel all orders
  9. d3ac0n's Avatar
    Posts
    100 Posts
    Global Posts
    235 Global Posts
    #49  
    And you know this how?
  10. gTh
    gTh is offline
    gTh's Avatar
    Posts
    21 Posts
    #50  
    E-Mail:

    "Dear Palm Eurostore customer,

    We regret to have to inform you that Palm Eurostore will NOT now be in a
    position to fulfill orders that have been received for the HP TouchPad
    16Gb WiFi ( Part Number: FB405UA#ABB ) or the HP TouchPad 32Gb WiFi ( Part
    Number: FB368UA#ABB ).

    You will probably be well aware of the very high level of interest and
    demand for these products in Europe in light of what had transpired in the
    US where significant price reductions had taken place. We know a lot of
    you may have placed orders in the expectation that a similar price
    reduction would have been announced in Europe. In good faith, and after
    communication with HP, we at the Palm Eurostore allowed pre-orders to be
    taken for these products at the standard price. We fully intended and
    expected to be able to fulfill these orders and if a price reduction were
    to be announced then we would have applied that new price to the orders.

    A decision, wholly outside of our control, has been made which meant that
    this expectation will not now be met. This decision means that we can no
    longer obtain any inventory of these products. Therefore, regretfully, we
    have no alternative but to cancel your order for these products and to
    process a full and complete refund of your money ( for those orders where
    the funds have already been deducted ). You will receive an email
    directly when the cancellation takes place – we expect to have all orders
    cancelled before close of business Fri 26th August. Please note that your
    bank or card issuing bank may take up to several days to show this refund
    on your account or statement.

    We offer you our sincerest apologies for what has happened and can only
    ask for your understanding of our actions in a confusing and evolving
    situation. Again I wish to re-iterate that we acted in good faith and tried
    everything we could to try to secure inventory for these orders – but to
    no avail.

    Should there be any new developments in relation to these products
    becoming available – and we have no information to suggest that will
    happen - we will contact you directly and try to ensure you are given
    priority or special consideration in some way to obtain these.

    Yours sincerely,
    Palm Eurostore, Customer Support Team"

    PS: They might send out the Pre :S
  11. d3ac0n's Avatar
    Posts
    100 Posts
    Global Posts
    235 Global Posts
    #51  
    Touchpad will come down in a matter of weeks when initial rush wears off. I want to know what will happen with my pre3 order !
  12.    #52  
    I keep all fingers crossed that they ship at least a few Pre3's...
  13. jonnyg's Avatar
    Posts
    24 Posts
    Global Posts
    29 Global Posts
    #53  
    Quote Originally Posted by PatBateman View Post
    I keep all fingers crossed that they ship at least a few Pre3's...
    I would be amazed if they didn't managed to ship a single thing out
  14.    #54  
    Quote Originally Posted by jonnyg View Post
    I would be amazed if they didn't managed to ship a single thing out
    Haha I would have a blast ...
  15. #55  
    I'm dying to know what will happen today...
  16. #56  
    Quote Originally Posted by gnangnan View Post
    I'm dying to know what will happen today...
    Well the phone call is clearly going to be 'this is the new situation, do you still want to buy one?' Now what the new situation is is the interesting/worrying bit. Some possibilities:

    -this is the bundle, kinda as expected, do you want it?

    -we have no info but its been days, are you willing to wait? (most likely I think)

    -fire sale not really happening. Are you willing to pay ~200+?

    -- Sent from my Palm Pre3 using Forums
  17. #57  
    Quote Originally Posted by Andyf View Post
    Well the phone call is clearly going to be 'this is the new situation, do you still want to buy one?' Now what the new situation is is the interesting/worrying bit. Some possibilities:

    -this is the bundle, kinda as expected, do you want it?

    -we have no info but its been days, are you willing to wait? (most likely I think)

    -fire sale not really happening. Are you willing to pay ~200+?

    -- Sent from my Palm Pre3 using Forums
    I think the second option as well mixed with the first option. Depending on the customer care, dont think they would be able to ring everyone unless it's an automated message with options?
  18.    #58  
    @ raven3k and Andyf: I totally agree... let's all keep our fingers crossed!
  19. #59  
    Just looked at the Eurostore and saw this update on the Pre3 page:

    Update Thur 25th 9pm :
    No new orders can be taken for this Product at this time. No change expected to that position before 31st August

    Next Update:
    Customers who have an existing order with us will be contacted directly by our customer service team on Friday 26th in relation to the status of their order. We will contact you - please can we ask you to be patient and await contact by us. Please do not ring or email us as this will only further delay the process. Timing of contact will not in any way affect the status of your order.

    We, at Palm Eurostore, are continuing to pursue all options to try to obtain Pre3 product. We do not, however, expect to have any further information in this respect before Wed 31st Aug. Any new information will appear here first.

    Customer Service staff will not have any further information - it will be communicated directly here on this page. Thank you for your continued patience.
    Who wants to bet this whole hurry-up-and-wait fiasco is a result of some tweedy corporate suits at HP postponing meetings and trying to figure out ways of milking the sudden demand?
  20. gTh
    gTh is offline
    gTh's Avatar
    Posts
    21 Posts
    #60  
    Patrick Sherlock:
    We're just about to update status of HP #Pre3 order situation on Palm Eurostore. Bad news I'm afraid... eurostore.palm.com
    Source:"http://twitter.com/#!/psherlock"

    Doesn't sound too good :S
Page 3 of 12 FirstFirst 12345678 ... LastLast

Posting Permissions