I wanted to share this with you guys to give this problem as much publicity as possible. I normally refrain from bad publicity for webOS, but in this case I want HP to learn from their mistakes, for once in their lives.
Here is the letter I just sent to HP Customer Services:
Thanks for your email.
I am staggered that you don't expect delivery until next week.
Please understand that I know people who have received their units today from third party retailers.
Can you explain to me why preordering a unit directly from you, the manufacturer, is going to arrive with me up to six days later than general retailers, despite being preordered 19 days ago?
Further, I am not happy that you have taken an extra £100 from my account by mistake, this should have been avoided at all cost.
I would like to know how you intend to make this right.
I genuinely cannot understand why HP has sold all of their stock to retailers and kept none back for their preorder customers. It is a complete shambles - and that's before they charged my card for the wrong amount.