07/21/2011, 01:11 PM
Just sent the following email. Hope all this gets somewhere. Thanks to everyone!
I am writing you concerning availability of the HP Pre 3 on the Sprint Network. I have had a Palm Pre since its launch date over 2 years ago. As everyone knows, the launch of the Pre was not perfect, and the phone has had more than its share of problems. Yet the operating system was so great, so many people stuck with it in spite of the hardware issues. So many people recognized the good was so great, they would not give up on it because of the bad. Just as I am sure many of them, such as I, have done with Sprint over the last decade. You have been able to turn Sprint around, resolving most of the problems that plagued them. Just as I expect Hewlett Packard will resolve the issues of webOS.
You seem to have made a tremendous improvement in customer service, and the Customer Service Champion Award you received earlier this year has not gone unnoticed. However, I feel that one aspect of customer service that cannot be ignored is choice. I have been to the Sprint website and the local corporate store and researched the available phones. While the Android phones are nice, the functionality is lacking compared to the multitasking and intuitiveness of webOS. They have great gimmicks and many, many needless apps. I find no interest in an Android or Windows phones, and I feel as though Sprint is telling me, "well that's all you get, unless you want to downgrade to a Pixi". I hear rumors of an iPhone coming to Sprint, but I do not want to become locked into their proprietary system or tracked without my consent. I am not interested in becoming an "insider", I just want the Pre 3. Those of us who have had the Pre since launch date are tired of seeing everyone else get new phones while we have been brushed to the side.
I have been a Sprint Customer for 10 years as of this month, and I have 3 phones on my account. Two of those phones are contract free. I know it is not your policy to discuss future devices. I also know that if there is not a new webOS phone offered on Sprint soon, I will leave Sprint in order to obtain one, even if I have to buy out the one contract left on my account. I have priced the competitors who I believe are likely to get the Pre 3, and while they are a little more expensive, I find it worth the few extra dollars a week to be happy with a device I use more than any other every day.
I urge you to offer the Pre 3 on the Sprint network. The webOS is a great one, and seems to have a good following on Sprint. Since you were, after all, the one who sold it to us in the first place.
Thank you for your time and consideration.