05/22/2013, 07:36 PM
Dear Mr Hesse,
I am writing not regarding Pre 3. I am however writing to express great dissatisfaction over the way your employees try to push products on folks that they really don't want. Thing is when they do this they are "LYING'. a FEW MONTHS AGO WE WENT TO THE SPRINT STORE in Roseville Minnesota. An employee although I wasn't eliglble for an upgrade he told me we can do a 'FLIP FLOP" that way I could get a new iphone 4s. He told us that yea we just do a flip flop, we give you a new DUMMY NUMBER that will cost $9.00 a month and cancel the insurance so it cost you nothing really.
A couple months later get bill and GEE the dummy number that's suppose to be $9 is actually $29.00 a month.
Can you please tell me what a number does for $29.00 a month that has NO PHONE EVEN ASSOCIATED WITH IT? Also my wife went in back in March because her phone was acting up. She went in and the lady talked her into an new I phone only to find out we got stuck with a $50 early termination fee. From the looks of your address to folks in New Orleans you encourage this type of lies and manipulation in order to increase profitability. WHY IS IT YOU ALLOW THESE TYPES OF PRACTICE AND DECEAT? So we go off to the ROSEVILLE MINNESOTA store again today after having a $333.00 bill. We went in and asked if there was a regional or GM at the store. Veronica the
ASST. MGR. said the manager is gone unitl Friday. We went on to TRY to explain to her what had happened and as were talking to her she just starts walking away and walking around the store like we didn't exist. Well we Do and when I told her 'look when someone is trying to explain a problem to you at least stand there and listen like a professional. She told us to leave the store and then 2 clowns that worked there are going to escort us out of the store I told them lets see you make me leave" So we left alright but we will be going back Friday when the manager is there and this time I think we will call Roseville Police Dept. to meet us there. That way maybe your employees who are supposed to be professional will actually listen. At this point were ready to cancel all lines and you can go ahead and turn it over to collections. But you probably really don't care based on the statements made about pushing more product on present customers because you probably can't get enough new customers to RAPE. I don't know how long you have been the CEO but i'll be willing to bet you won't be much longer. Your company and all it's staff are rude and like you Sir only think of the almighty dollar. What you don't make enough money with your salary? Or like every other CEO's your just out for that BIG PAYDAY. S.M. Williams, ST. Paul, MN. 651-xxx-5003. Feel free to call anytime. Yea like that's going to happen.
Anyway I hope you and all your other Cronies have a peaceful sleep. Knowing how you rip us all off. But just remember this "GOD DON'T LIKE UGLY" and Sir SPRINT is the ugliest thing on earth. We have to work hard for our money, like actual physical work. We had T-Mobile for fourteen years, we should have stayed with them, but our daughter convinced us you guys were better. I love my daughter, but boy she was wrong. We have never been treated so disrespectfully by not one or two of your so called customer service specialist, but by all of the employees we have talked too, or dealt with there. Yes my husband was very upset when we went there, but to be treated like we were invisible was just unprofessional, and that was your assistant manager. Do you just give that title away? And to think all we wanted was to get a straight, and honest answer to our questions, and your company cant even do that. I will be contacting local news stations, and our attorney generals, and contact an attorney for dishonest practices.