View Poll Results: Will Sprint Carry The New HP Pre 3 In 2011?

Voters
424. You may not vote on this poll
  • YES

    175 41.27%
  • MAYBE

    103 24.29%
  • NO

    83 19.58%
  • "WHEN PIGS LEARN HOW TO FLY"

    63 14.86%
Page 11 of 43 FirstFirst ... 67891011121314151621 ... LastLast
Results 201 to 220 of 856
Like Tree36Likes
  1. #201  
    9:00:07 PM : Connected to sprint.ehosts.net

    9:00:07 PM : Session ID: 2700389

    9:00:07 PM : jorge nava: Initial Question/Comment: i would like to know when i am eligible for an upgrade

    9:00:17 PM : You are number (2) in queue.

    9:00:17 PM : Please wait and the next available account specialist will be with you shortly.

    9:00:37 PM : If you are chatting today for Technical Support, please call 1-888-211-4727.

    9:00:57 PM : If you’re a corporate business customer, you can chat with us at sprint.com/mysprintbusiness. Simply sign in and click on Chat. If you prefer to speak with someone, please call 1-800-927-2199.

    9:01:02 PM : You are next in queue...

    9:01:17 PM : To order equipment or setup a new account, please call 1-800-777-4681. Or, shop conveniently at sprint.com/phones. Click the Chat icon and we’ll assist you with your purchase.

    9:01:39 PM : For international support, please call Sprint Worldwide Customer Care at 1-888-226-7212.

    9:01:52 PM : Kathleen P. has joined this session!

    9:01:52 PM : Connected with Kathleen P.. Your Reference Number for this chat session is 2700389.

    9:01:52 PM : Thank you for contacting Sprint. My name is Kathleen P..

    9:02:06 PM : Kathleen P.: I am happy to help you.

    9:02:06 PM : Kathleen P.: Please hold a moment while I access your account.

    9:02:08 PM : jorge nava: hi Kathleen

    9:03:18 PM : Kathleen P.: Thank you for your patience, I will have that information shortly.

    9:03:32 PM : jorge nava: okay i will wait

    9:04:18 PM : Kathleen P.: Thanks for waiting.

    9:04:53 PM : Kathleen P.: The #1261 line are eligible for upgrade since 04/01/2011.

    9:05:30 PM : jorge nava: awesome what about the 7575 line?

    9:05:43 PM : Kathleen P.: However, other line 5306467575 will be eligible for $75.00 rebate son 11/01/2011 and for upgrade on 09/01/2012.

    9:05:53 PM : Kathleen P.: on*

    9:06:08 PM : Kathleen P.: and full upgrade on 09/01/2012.

    9:06:38 PM : Kathleen P.: As of now, you can upgrade for new phone on line #1261.

    9:06:56 PM : jorge nava: As you could probably tell i have palm devices on both lines.

    9:07:31 PM : Kathleen P.: Let me check.

    9:08:09 PM : jorge nava: i dont know if you know but HP bought Palm and i was wondering if sprint will carry any HP webos phones? is there anyway you could check? maybe the HP Pre3

    9:08:18 PM : Kathleen P.: Thanks for waiting.

    9:08:33 PM : Kathleen P.: Yes. you can activate devices on both lines

    9:09:16 PM : Kathleen P.: Let me check.

    9:10:03 PM : jorge nava: thank you i really appreciate it. ive had no luck with customer service over phone or the website. nice to have someone on chat actually trying

    9:10:23 PM : Kathleen P.: I am sorry for delay.

    9:11:14 PM : Kathleen P.: As of now sprint does not have HP webos phones. but soon Sprint going to launch it.

    9:11:43 PM : jorge nava: do you have a timeframe on when they will launch?

    9:12:13 PM : jorge nava: do you have a device name?

    9:12:20 PM : Kathleen P.: I am sorry, as now we do not any information about exact time frame.

    9:13:53 PM : Kathleen P.: I suggest you to signup at this web link to get the updates of new launch phone.

    9:14:14 PM : Kathleen P.: Sprint | Be an insider.

    9:14:36 PM : jorge nava: i know you probably cant or arent allowed to share information. but i just want assurance that sprint will get the new HP phones otherwise i would have to switch carriers and thats something i really dont want to do. i am already a member of the website no announcements yet

    9:16:13 PM : Kathleen P.: It's not like that I don't want to provide you the information.

    9:16:50 PM : jorge nava: Kathleen P.: As of now sprint does not have HP webos phones. but soon Sprint going to launch it. you said launch it... does that mean that sprint will only carry one HP phone? or does that mean that there is only one HP phone in your system?

    9:16:58 PM : Kathleen P.: As I now, we do not any information about the launch of HP phones.

    9:18:25 PM : Kathleen P.: I mean to say if we launch it.

    9:18:41 PM : Kathleen P.: That was my typing error.

    9:18:45 PM : jorge nava: so basically there is nothing about hp phones in sprints future?

    9:18:53 PM : Kathleen P.: I am sorry about this.

    9:19:00 PM : jorge nava: its okay

    9:19:00 PM : Kathleen P.: Yes, you are right.

    9:20:09 PM : Kathleen P.: Is there anything else I can assist you with?

    9:20:14 PM : jorge nava: really? thats really unfortunate

    9:20:57 PM : Kathleen P.: I understand and apologize for the inconvenience.

    9:21:15 PM : jorge nava: will there be a cancellation fee for my account? i think i want to cancel service with sprint and move to a carrier that will have hp webos phones

    9:22:13 PM : Kathleen P.: There will be $180.00 Early Termination fee on line 7575.

    9:22:28 PM : Kathleen P.: Other line 1261 have $50 as Early Termination fee.

    9:23:39 PM : jorge nava: why if have completed the 2 years on line 1261.

    9:25:23 PM : Kathleen P.: The contract on line 1261 was renew on 06/06/2009 and it will going to end on 06/05/2011.

    9:26:53 PM : Kathleen P.: As you upgrade for Palm phone on line 7575 and contract was renew on 11/14/2010 and it will going to end on 11/13/2012.

    9:27:33 PM : jorge nava: oh thats right. i got my palm pre on that day, launch day of the pre was 06/06/09. i cant stress how important it is to me to know if sprint will get the new hp phones

    9:29:43 PM : Kathleen P.: I do agree.

    9:30:21 PM : Kathleen P.: But as of now the option are asking is not available.

    9:30:35 PM : Kathleen P.: I am sorry about this.

    9:30:39 PM : jorge nava: the only way i would consider staying with sprint is if they rolled out the new updates to the phones. my wife has a pixi and i a pre. will sprint release the 2.2 update or 2.1 or 2.0?

    9:31:08 PM : Kathleen P.: Let me check.

    9:31:52 PM : jorge nava: okay thank you so much i really appreciate all of your time you are spending helping me out

    9:32:38 PM : Kathleen P.: Just a moment please.

    9:34:01 PM : jorge nava: okay

    9:35:18 PM : Kathleen P.: Thanks for waiting.

    9:36:08 PM : jorge nava: no problem i will wait as long as possible

    9:36:18 PM : Kathleen P.: I unable to check the information for you. As that area of the site is temporarily unavailable. We apologize for the inconvenience.

    9:36:58 PM : Kathleen P.: However, later you can check this information on web link:

    9:36:58 PM : Kathleen P.: http://support.sprint.com/download

    9:37:59 PM : Kathleen P.: I am sorry for the delay.

    9:38:41 PM : jorge nava: so basically sprint will not be getting any hp phones anytime soon?

    9:41:38 PM : Kathleen P.: Well Jorge, As I stated as of now there is information available about launching the HP Phones. If they're launched, you will come to know through our web site and various promotions. Further, we already have a large range of phones with the latest technology. In this Summer, we are also going to launch HTC EVO 3D.

    9:43:07 PM : jorge nava: i am aware of that. i have made investments in apps for webos and that it is why it is such a big deal to me. i will not switch to android and rebuy all of the apps that i have bought for webos.

    9:46:18 PM : Kathleen P.: I do understand.

    9:46:47 PM : Kathleen P.: You can submit your proposal at this web link:

    9:46:50 PM : jorge nava: you said there is information about launching hp phones. if i read right

    9:46:50 PM : Kathleen P.: Sprint Sponsorship

    9:47:13 PM : Kathleen P.: Again I miss not.

    9:47:33 PM : Kathleen P.: I am sorry about this.

    9:48:03 PM : jorge nava: so there is or there isnt information about hp phones available to you?

    9:48:23 PM : Kathleen P.: Yes, you are right.

    9:48:53 PM : Kathleen P.: However, you can submit your proposal on this web link Sprint Sponsorship

    9:49:22 PM : jorge nava: so you have information but you cannot share it with me?

    9:50:28 PM : Kathleen P.: If have any information about this, sure I will inform you.

    9:51:23 PM : Kathleen P.: I*

    9:52:03 PM : Kathleen P.: If they're launched, you will come to know through our web site.

    9:52:51 PM : Kathleen P.: We never hide any information to our customer.

    9:53:30 PM : jorge nava: the website is really slow. i have known about the evo3d for over 2months. the website isnt always the fastest way to find out about launches. thats just an example

    9:54:15 PM : jorge nava: i ask you these questions because you work for sprint. and i would assume that there is things you know that avarage consumers wouldnt know.

    9:56:38 PM : Kathleen P.: I have already stated that there is no information available about the HP Phones. The phones are launched for the customers,so there is point of hiding any information. I hope that's clear.

    9:58:29 PM : jorge nava: yes very clear. please make note and tell your supervisor or higher ups that many people are wanting hp phones through sprint.

    9:59:18 PM : Kathleen P.: Sure, I will forward your request to appropriate department.

    9:59:28 PM : Kathleen P.: Also you can submit your proposal on this web link Sprint Sponsorship.

    10:01:50 PM : jorge nava: if possible send this script to Dan Hesse

    10:03:38 PM : Kathleen P.: I will forward your request to appropriate department.

    10:03:59 PM : jorge nava: thank you

    10:04:43 PM : Kathleen P.: You're welcome.

    10:05:28 PM : Kathleen P.: Is there anything else I can assist you with?

    10:06:33 PM : jorge nava: no

    10:07:03 PM : Kathleen P.: It's been my pleasure chatting with you today. Do not hesitate to chat again at sprint.com.

    10:08:26 PM : jorge nava: thank you

    10:09:13 PM : Kathleen P.: You're welcome.

    10:09:13 PM : Kathleen P.: Bye.

    10:10:40 PM : jorge nava: bye

    10:11:33 PM : Kathleen P.: Good Night Jorge.

    10:12:13 PM : jorge nava: good night Kathleen

    10:14:44 PM : Kathleen P.: If you have any other concern, please let me know.

    10:15:53 PM : Kathleen P.: I know your time is valuable and I would like to assist you in resolving any question you have today. Would you like to continue chatting with me today?
  2. #202  
    Quote Originally Posted by ursula View Post
    Thats what they said in February...
    You're right...HP started the "summer release" story in February. Just saying that it's a positive for HP to email their customers with a crumb about Pre3, and stick to their "summer release" story. Since HP sent the Pre3 to FCC w/ SW WebOS2.3, it sure looks likely that a summer release is possible -- at least for ATT customers...
  3. #203  
    Your first mistake was assuming any support rep has any information the public doesn't concerning unreleased phones.

    -- Sent from my Palm Pre using Forums
  4. #204  
    Your second mistake was assuming you were the first person to ask.
  5. #205  
    I don't understand why HP doesn't give us some sort of path for a WebOS device on their biggest customer base of Sprint - I mean at least if they could come out and say for sure that there is at least hope for us 10-15 year Palm diehards to get SOMETHING on Sprint so I could get a little more superglue out and keep my original PRE runnning.... but they are giving us NOTHING to hope for and I have to admit I am going to probably have to eat my words and go Android with the new Sprint Nexus 4g on May 8th if there is still no real sign, let alone a date for a WebOS device..... :-(... it is just killing me after all these years!
  6. #206  
    The Pre3 is NOT coming to Sprint. Sprint has no interest in that phone and I think the recent FCC filings show that HP has nothing coming to Sprint. What a shame.
  7. #207  
    I just got done chatting with a rep from Sprint and it was interesting.Hopefully i wasn't his last chat before the weekend and he told me what i wanted to hear.He said no update for pre- , but Palm Pre 2 will be coming to Sprint and (more important) Hp Pre 3 will be coming to Sprint. Here's the log:

    You are on a secure session with a Sprint Specialist.
    Session ID: 2706672

    6:13:37 PM : Connected to sprint.ehosts.net

    6:13:37 PM : Session ID: 2706672

    6:13:37 PM : Albert Eldridge Jr: Initial Question/Comment: Is Sprint releasing a update for palm pre os, Webos and when?

    6:13:42 PM : You are number (4) in queue.

    6:13:47 PM : Please wait and the next available account specialist will be with you shortly.

    6:14:07 PM : If you are chatting today for Technical Support, please call 1-888-211-4727.

    6:14:27 PM : If you’re a corporate business customer, you can chat with us at sprint.com/mysprintbusiness. Simply sign in and click on Chat. If you prefer to speak with someone, please call 1-800-927-2199.

    6:14:37 PM : You are number (3) in queue.

    6:14:47 PM : To order equipment or setup a new account, please call 1-800-777-4681. Or, shop conveniently at sprint.com/phones. Click the Chat icon and we’ll assist you with your purchase.

    6:14:52 PM : You are next in queue...

    6:15:07 PM : For international support, please call Sprint Worldwide Customer Care at 1-888-226-7212.

    6:15:17 PM : Nehemiah A has joined this session!

    6:15:17 PM : Connected with Nehemiah A. Your Reference Number for this chat session is 2706672.

    6:15:17 PM : Thank you for contacting Sprint. My name is Nehemiah A.

    6:15:27 PM : Nehemiah A: I am happy to help you.

    6:15:37 PM : Nehemiah A: Please hold a moment while I access your account.

    6:15:59 PM : Albert Eldridge Jr: hello Nehemiah A

    6:16:12 PM : Nehemiah A: Hello Albert.

    6:16:17 PM : Nehemiah A: How are you today?

    6:16:33 PM : Albert Eldridge Jr: Great how bout you?

    6:16:47 PM : Nehemiah A: I am doing fine.

    6:16:52 PM : Nehemiah A: Thank you for asking.

    6:17:02 PM : Nehemiah A: Please give me a moment to look into it.

    6:17:11 PM : Albert Eldridge Jr: thanks

    6:19:07 PM : Nehemiah A: Thank you for your valuable time.

    6:19:52 PM : Nehemiah A: I have checked currently there is no update available for Palm pre.

    6:20:27 PM : Nehemiah A: However, whenever it will be available you will get a notification email regarding this concern.

    6:20:52 PM : Nehemiah A: I will also add a detailed note on your account.

    6:23:11 PM : Albert Eldridge Jr: ok thank you. also my palm pre will not last much longer can you tell me if there will be new webos hardware coming or should i upgrade to something else, i really like webos and i want to stay with it if i can

    6:24:17 PM : Nehemiah A: Albert, I can see that you are eligible to get full rebate on purchasing a new phone.

    6:26:02 PM : Nehemiah A: If you purchase a new phone from our website then you will get new phone at online price.

    6:28:02 PM : Nehemiah A: There are some Smartphones available for free.

    6:28:31 PM : Albert Eldridge Jr: thats great. should i hold out for new Hp/Palm hardware? Is Sprint getting any?

    6:30:02 PM : Nehemiah A: Albert, I would suggest you to purchase a new phone. The Palm Pixi is available for $0.00

    6:30:50 PM : Albert Eldridge Jr: i'm sorry but i will not get a phone i cannot update the o.s.

    6:31:02 PM : Nehemiah A: Ok.

    6:31:30 PM : Nehemiah A: Also let me check if there is any hardware or software is available or not .

    6:31:57 PM : Albert Eldridge Jr: also i have a couple hundred dollars invested in applications for webos.

    6:33:32 PM : Nehemiah A: I can understand you. Currently there is no update available. However you can visit a nearest Sprint Store and can check it.

    6:34:00 PM : Nehemiah A: If you wish then I can fix an appointment at nearest Sprint Store for you?

    6:34:27 PM : Albert Eldridge Jr: I visited a sprint store yesterday and no luck.

    6:34:42 PM : Nehemiah A: Ok.

    6:35:00 PM : Nehemiah A: I will add a detailed note on your account regarding this concern.

    6:35:22 PM : Nehemiah A: So you will get a notification email regarding this concern whenever it will available.

    6:35:49 PM : Albert Eldridge Jr: verizon has the palm pre 2 and i was hoping that sprint will be getting new hp hardwre

    6:37:07 PM : Nehemiah A: It might be possible to come soon at Sprint.

    6:38:11 PM : Albert Eldridge Jr: but your not for sure?

    6:38:11 PM : Nehemiah A: I do have another option available for you.

    6:38:21 PM : Albert Eldridge Jr: what is that?

    6:38:43 PM : Nehemiah A: Actually there is not any update available yet. So I can not be sure.

    6:39:04 PM : Nehemiah A: You also can contact our dedicated Technical Team at 888-211-4727.

    6:39:17 PM : Nehemiah A: They have advanced tools available with them.

    6:39:28 PM : Albert Eldridge Jr: but there will be a update for palm pre web-os

    6:41:13 PM : Nehemiah A: The launch date for the Palm Pre 2 is yet to be defined. It will be available soon.

    6:41:53 PM : Albert Eldridge Jr: is that the Palm pre 2 or the Palm pre 3

    6:42:08 PM : Nehemiah A: It will be Palm Pre 2.

    6:43:09 PM : Albert Eldridge Jr: that's great. so that means the pre 3 will probably come with sprint too?

    6:43:23 PM : Nehemiah A: Absolutely.

    6:43:55 PM : Albert Eldridge Jr: thats great too. that makes me a happy sprint user

    6:44:23 PM : Nehemiah A: We are glad to have you as our customer.

    6:44:51 PM : Albert Eldridge Jr: no launch date though?

    6:45:33 PM : Nehemiah A: I am sorry to say. As I can see that it could be launched in this summer.

    6:46:30 PM : Albert Eldridge Jr: i can hold out for the summer if we are getting the pre 3. How about the Hp Touchpad?

    6:47:08 PM : Nehemiah A: This information is also not updated yet.

    6:48:11 PM : Albert Eldridge Jr: Well that bring hope to us Sprint users, i will tell all my friends to switch to Sprint.

    6:48:43 PM : Nehemiah A: That's great.

    6:49:08 PM : Nehemiah A: Thank you for keeping trust in us.

    6:49:23 PM : Nehemiah A: Is there anything else I may assist you with

    6:49:28 PM : Nehemiah A: ?

    6:49:46 PM : Albert Eldridge Jr: thank you for all the info.

    6:49:58 PM : Nehemiah A: You are most welcome.

    6:50:03 PM : Nehemiah A: Its been a wonderful time to chat with you.

    6:50:24 PM : Albert Eldridge Jr: you too, have a good weekend

    6:50:43 PM : Nehemiah A: Have a great weekend Albert.
  8. #208  
    Interesting, I'd take it with a grain of salt as most customer support reps do not know a lot about these things. (no offense to any of them) but if it does turn out to be true, it's a great thing to hear!
    W370 -> 3500c -> Instinct ->Pre -> Legend -> Pre 2 -> Bold 9900 -> iPhone 4 -> iPhone 5 -> HP Pre 3
    Rogers -> Fido -> Bell Mobility ------------------------------------------------------------------------------------------------------->
  9. #209  
    Interesting. Maybe they get the Pre2 now as their keyboard phone and then they can get the Sprint exclusive slab phone in the fall.

    This would make sense. I bet Verizon might get the Pre3 but then might want to hold off on the next iteration of hardware until early spring when their 4G network is fully deployed.
  10. #210  
    Maybe a free sprint Pre 2 is the "make it right promise" HP is making to their faithful Sprint Pre- followers.
    W370 -> 3500c -> Instinct ->Pre -> Legend -> Pre 2 -> Bold 9900 -> iPhone 4 -> iPhone 5 -> HP Pre 3
    Rogers -> Fido -> Bell Mobility ------------------------------------------------------------------------------------------------------->
  11. #211  
    Quote Originally Posted by marclh1992 View Post
    Maybe a free sprint Pre 2 is the "make it right promise" HP is making to their faithful Sprint Pre- followers.
    interesting idea. could be a win-win as sprint gets the extra $10 a month and HP gets rid of old inventory for a fresh slate with the HP phones...
  12. #212  
    Why do you people keep pestering the Sprint reps for information they don't have, and apparently don't even know that they don't have? Notice how he didn't even mention the Palm Pre 2 until you mentioned it first.
    Touchscreens are a fad.
  13. #213  
    looked like he just sayed the stuff to get your annoying **** of the chat.
  14. #214  
    Shake that salt shaker.
  15. #215  
    When I hear stories about Sprint customer service reps, it's time to start shaking that salt shaker.





    But I do like how this sounds:

    Quote Originally Posted by marclh1992 View Post
    Maybe a free sprint Pre 2 is the "make it right promise" HP is making to their faithful Sprint Pre- followers.
    That would be a great "make it right promise".
  16. #216  
    Quote Originally Posted by zealster View Post
    Shake that salt shaker.
    lol +1
  17. #217  
    another lame thread.
  18. #218  
    Quote Originally Posted by marclh1992 View Post
    most customer support reps do not know a lot about these things.
    I hear this statement quite a lot around here, with no real further clarification...so I have two questions:

    1 - What exactly DO the customer support reps know about?
    2 - You said "most customer support reps". Did you mean "all" or are you implying that there are reps out there with knowledge of upcoming product releases?

    Not to single marclh out...I just hear this a lot and wondered what people know about what the support reps know about and how accurate that info is. It seems to be a given around here that they're full of $***, but I can't help but wonder if there is a way they can tap into some db listing that gives them some 'product roadmap' of sorts.
  19. #219  
    these reps dont know anything about these phones. if this guy was an expert, he wouldnt have to check and see if an OS update was available. we all know a update will never be avilable. all they do is access a data base that holds the same info that sprint makes publicly available on their site. why would companies keep secrets if their plan is to let them all leak through customer service?


    you might occasionly communicate with a rep who is friends with someone privy to more information. but dont count on them giving you the info in a chat. all that stuff is recorded an they could be severly punished for releasing info that sprint has not made publicly availble. now that Nehemia's name is out there, she might get in trouble for telling you the Pre3 would be on sprint. based on the flow of the convo, it seemed as if she was only saying what you wanted to hear.
  20. #220  
    Sometimes you may get a rep that does not need to read the script completely to finish the session but that is rare. Most of the time you get some zombie that just reads a flow chart. They only know about things everyone else knows about in my opinion.
    W370 -> 3500c -> Instinct ->Pre -> Legend -> Pre 2 -> Bold 9900 -> iPhone 4 -> iPhone 5 -> HP Pre 3
    Rogers -> Fido -> Bell Mobility ------------------------------------------------------------------------------------------------------->

Tags for this Thread

Posting Permissions