Sorry, I disagree (I'm going to assume "so" means "same", otherwise, I don't even know what he meant).
Originally Posted by verwon
A guarantee comes with a recourse for not meeting your goals. It also usually includes what they will do to make it right. For instance, if my tire blows out, Discount tires has guaranteed it for me, and they will pay me back a prorated amount for the tire.
Palm/HP didn't offer a guarantee, they offered a committment. Frankly, I'm pretty ticked off that that they haven't kept it, but I'm willing to give them the benefit of a doubt when they say "we working on making it right for you".
Discount tire can't make my blown tire not be blown out. They don't even give me another one for free, they basically give me a discount on the replacement tire equal to the remaining value of a the tire that blew (before it blew). That's a guarantee.
Palm/HP didn't offer even that much of a guarantee, but it sounds like they've got something in the works. May not be exactly the same, but they didn't guarantee any replacement.
As a side not, when my contract with Sprint is up, if HP hasn't made good on this, I'm getting a different phone.
Along those same lines, when I'm ready for a new phone, if Sprint's not carrying the phone I want, I'm switching carriers.
What I won't do is hang around and whine about what terrible companies one or more of them are.