Finally palmOne has put in a Google-like search tool on the support site. It searches within product and does lots of other boolean tricks. Nice to be able to do precise text searches for an error message.

www.palmone.com/us/support or any of the support home pages for a product e.g. Treo 650 support search
http://promosearch.palmone.com/searc...sp-q=*&sp-q-4=

There is a guide on the new search here:
http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=14,E=0000000000102285917,K=7222,Sxi=16,new,t=printsolution,case=obj(32898)