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  1. #21  
    I wonder if eBay would erase that negative feedback I gave to that one merchant with over 25,000 transactions but still listed the item incorrectly?
    "I have to return some videotapes."
  2.    #22  
    And here is my (final?) response:


    Scott,

    Thank you again for your prompt reply.

    While I still agree with your reasoning that a merchant shouldn't be penalized for making one or two mistakes, I again emphasize that my frustration with Chumbo is not that they made a mistake but how they went about addressing their mistake. What's interesting about your statement, "However, bashing a merchant with hundreds of bad reviews over a single honest mistake is not the way to go about eliciting an apology."--for me personally, my poor review of Chumbo was precisely because they never offered a sincere apology to begin with. And I truly feel that the few hours during which Chumbo's rating dropped dramatically sent a stronger signal then I could ever send alone. While I understand that most or all of the evaluations will not make it onto your site, I do hope that companies can privately access the complete results to get a better understanding of what their customers are truly feeling.

    While I will concede that my frustration with Chumbo is independent of ResellerRatings.com now that I clearly understand your pricing error policy, I am still concerned about the lack of notification when an evaluation is removed. It seems that the removal of an evaluation only happens in exceptional circumstances, and I feel users ought to be made aware of exceptional circumstances in the most direct way possible. While I applaud the notice you placed on the site (which incidentally I kept missing until you pointed it out), I believe many users visit your site, submit their opinion, but do not feel a need to revisit the site frequently. I believe your arguments in favor of the site's policy are strong, and I feel if you are proactive about informing your users about this policy during these incidents then it can only have a positive impact on your site in the long run.

    I sincerely believe your site offers a great and badly needed service to both consumers and companies alike, which is why I am investing my time to make my concerns known to you. I hope my feedback has been helpful.

    Thanks,
    Your papa's wife
    "Oooh oooh aaah aaah! Slap!" - MAdMoNKEY
  3. #23  
    Jeez what the **** do you want from them?? A handwritten apology and a reacharound?

    It was a pricing error -- it happens all the time -- get over it you cheapskate.. Stop thinking they owe you something because you weren't able to buy memory from them at a ludicrous price.

    "Oh we're so sorry we mistyped a number on our website -- please enjoy this $20 coupon and we'll eat a half mil in losses" Please!

    I agree with the guy from ResellerRatings 100%... Because you couldn't successfully take advantage of a company's mistake, they deserve to be run out of business because of horrible ratings?? Also... there's no free speech when you're posting stuff on some guys website -- He is king of the server and can censor whatever he wants, and if you understood the policy you'd realize that. If you dont like it, dont use his valuable site anymore.

    Now go spill hot coffee on yoruself and sue McDonalds..
    Last edited by ronbo2000; 10/13/2004 at 03:32 AM.
  4.    #24  
    Wow. It looks like ResellerRatings.com has modified their pricing error policy based on all our feedback. I didn't think we would actually cause anything to change. Kind of makes me want to move to a swing state now.

    Here's the email just sent out to everyone who left an evaluation of Chumbo.com on the ResellerRatings.com site (or maybe everyone on the site, not sure). By sending out an email to everyone they've invited a lot of positive and negative criticism, but the fact that they chose to notify their users as well as respect our feedback has restored their credibility in my eyes.


    Dear ResellerRatings Reviewer,

    As you may know, our two year old price error policy at ResellerRatings (which we created and which PriceGrabber adopted long ago as well) called
    for us to remove any and all reviews relating to price errors. We do not allow bashing of a merchant over a single price error because a single honest mistake should not run a merchant into the ground. The point of ResellerRatings is to show a pattern of shoddy service, or multiple instances of poor service, not to condemn a merchant over a single honest mistake that happened to affect thousands of deal-seekers. But in cases of these price errors, angry customers will go to forums and urge everyone to visit ResellerRatings to give the merchant a poor rating. The end result is that the merchant's rating is skewed.

    Based upon constructive feedback and our own analysis, we have decided to modify our price error policy as of today. We will no longer remove written reviews that relate to these price error issues. Instead, we will only disable the rating component of each review, so that the each user's rating will not affect the merchant's overall rating averages. Your written review will now stand assuming it does not violate our policies listed in our Terms of Use, http://www.resellerratings.com/terms.pl. Your written reviews are extremely important, and our entire mission is to give consumers a voice. We believe this policy will tell the whole story about a merchant without unfairly and inaccurately skewing ratings.

    Keep in mind: for a merchant to make a single typo in a single instance does not indicate fraud or deliberate malicious intent. It doesn't mean that they're trying to add you to their mailing list or expand their "customer database". It's a mistake, that most people jumped on knowing full well that it was an error but hoping that the merchant would honor it anyway. By asking a merchant to honor a $30 price on a $100 item, you're asking them to accept a loss of no less than $60 per sale. With 5,000 orders, that's a loss of $300,000. Huge retailers like Wal-Mart (with its $8 Billion annual profit) could absorb that without blinking, but small merchants would simply go bankrupt, all because some data entry person made a single typo, and that erroneous price was automatically shown everywhere, on the merchant's site, in PriceWatch via a datafeed, etc. If you want to fault a merchant for how they handle order cancellations (i.e.- they charged your card, took too long to let you know about the cancellation, etc), more power to you, but don't fault them for a single honest typo that was promptly corrected. If a merchant makes a string of price errors, however, then clearly fraud might be suspected - we've never seen that to be the case thus far, however.

    Thanks,

    Scott Wainner
    President/CEO
    ResellerRatings.com
    "Oooh oooh aaah aaah! Slap!" - MAdMoNKEY
  5. #25  
    Quote Originally Posted by Joebar99
    Jeez what the ***** do you want from them?? A handwritten apology and a reacharound?

    Do you kiss your mom with that mouth?

    Is it necessary to disagree with someone by being a complete ****?

    I personally think MadMonkey did what alot of us would have liked to do. And it looks like he made an impact. And he didnt have to call anyone names to get it done. There's a lesson here.
    Last edited by ronbo2000; 10/13/2004 at 03:31 AM.
    “There are four boxes to be used in defense of liberty: soap, ballot, jury, and ammo. Please use in that order.”
    — Ed Howdershelt
    "A government big enough to give you everything you want, is big enough to take away everything you have."- Thomas Jefferson
  6.    #26  
    Quote Originally Posted by Joebar99
    Jeez what the ***** do you want from them?? A handwritten apology and a reacharound?
    Totally not appropriate.


    Stop thinking they owe you something because you weren't able to buy memory from them at a ludicrous price.
    Look. They owe me something if I gave them something valuable in return. For me, it takes a lot to give out my credit card number, personal information, and email address, especially to a store that is not well known and still trying to prove itself. They owe me the courtesy of making me feel like I did not misplace my trust.

    I did not lie or cheat or con them--I ordered a product they advertised on their website. The price looked great--even too great. Am I to assume it's a mistake and not order it? Is it now up to me to question every price they put up on their site? How do I know this is not one of the many ways to get my personal information? They are not established, they are not Amazon.com, the onus is on them to earn and keep my trust. Well I went ahead and trusted them with my information.

    They made a pricing error. It happens. But their email to me was "Your order is cancelled. Read our policy." I'm sorry, but that does not make me feel good. In fact I am left feeling scammed. Yes I need assurance that this is a big deal to the company. That I was not just scammed. Otherwise I can't help but have a really bad feeling about this company.


    I agree with the guy from ResellerRatings 100%... Because you couldn't successfully take advantage of a company's mistake, they deserve to be run out of business because of horrible ratings?? Also... there's no free speech when you're posting stuff on some guys website -- He is king of the server and can censor whatever he wants, and if you understood the policy you'd realize that. If you dont like it, dont use his valuable site anymore.

    Now go spill hot coffee on yoruself and sue McDonalds..
    Scott provides a forum for consumers like you and me to voice our concern about companies we deal with, for the benefit of our peers. I voiced my concern. It just so happens so did hundreds of others for their respective reasons. My evaluation was deleted. My trust was violated. Scott listened to my concerns and stood his ground. He DID NOT ridicule me, or swear at me. He has earned my respect. In fact, ResellerRatings.com has earned my respect. If Chumbo.com had the same approach, my impression of them would be different as well.
    Last edited by ronbo2000; 10/13/2004 at 03:30 AM.
    "Oooh oooh aaah aaah! Slap!" - MAdMoNKEY
  7.    #27  
    Oh, and your mama wears army boots.
    "Oooh oooh aaah aaah! Slap!" - MAdMoNKEY
  8.    #28  
    By the way Joebar, I understand your frustration with people wanting a free lunch. Trust me when I say something seems really fishy here. Check out Chumbo.com's BBB info--they are classified under the "mailing list" business.
    "Oooh oooh aaah aaah! Slap!" - MAdMoNKEY
  9. #29  
    joebar, we like to keep things civil around here. please try to respect that.
  10. #30  
    Quote Originally Posted by Joebar99
    Jeez what the ***** do you want from them?? A handwritten apology and a reacharound?

    It was a pricing error -- it happens all the time -- get over it you cheapskate.. Stop thinking they owe you something because you weren't able to buy memory from them at a ludicrous price.

    "Oh we're so sorry we mistyped a number on our website -- please enjoy this $20 coupon and we'll eat a half mil in losses" Please!

    I agree with the guy from ResellerRatings 100%... Because you couldn't successfully take advantage of a company's mistake, they deserve to be run out of business because of horrible ratings?? Also... there's no free speech when you're posting stuff on some guys website -- He is king of the server and can censor whatever he wants, and if you understood the policy you'd realize that. If you dont like it, dont use his valuable site anymore.

    Now go spill hot coffee on yoruself and sue McDonalds..
    Classy guy. Note to self...Next time Joebar99 looks to this forum for help with an actual treo problem insteading of trashing a contributing member. Ignore post.
    Last edited by ronbo2000; 10/13/2004 at 03:29 AM.
  11. #31  
    Fun thread.. heh..

    I only have one thing to add about the 'too good to be true' aspect. From my point of view, my company spends a LOT of money with Dell and they had the 1GB card on their website for $119 or something like that, I got a deal to purchase it for $90, a few days later i saw the REGULAR price drop to $89, then a few days later the regular price dropped to $79, then another website had it for $75, then I saw this deal... From where I was sitting, it looked like the bottom fell out of the 1GB market and I felt it was legit! I don't want to continue a long debate over this, just thought I should put in my two cents =)

    hmmm.. as long as I'm here, nice job with the correspondance with the review site btw!

    And I wholeheartedly agree that the vendor should've offered something to all of us who ordered them, even if it is 'limit one at (some % off retail) so they still make a buck if people want a deal, but they don't have to sell below cost. I'm sure if they had enough orders, their volume would be high enough to get them at a great wholesale price!

    -joe
  12.    #32  
    Quote Originally Posted by viper0775
    From where I was sitting, it looked like the bottom fell out of the 1GB market and I felt it was legit!
    Yeah, that's exactly what I thought too. Kept seeing threads on TC quoting $99, then $79, then $59, then $49. At $32 I couldn't pass it up. Doh! The good news is I'll have plenty of viagra, anti-spyware software, and a large
    "Oooh oooh aaah aaah! Slap!" - MAdMoNKEY
  13. #33  
    Quote Originally Posted by Joebar99
    Jeez what the ***** do you want from them?? A handwritten apology and a reacharound?

    It was a pricing error -- it happens all the time -- get over it you cheapskate.. Stop thinking they owe you something because you weren't able to buy memory from them at a ludicrous price.

    "Oh we're so sorry we mistyped a number on our website -- please enjoy this $20 coupon and we'll eat a half mil in losses" Please!

    I agree with the guy from ResellerRatings 100%... Because you couldn't successfully take advantage of a company's mistake, they deserve to be run out of business because of horrible ratings?? Also... there's no free speech when you're posting stuff on some guys website -- He is king of the server and can censor whatever he wants, and if you understood the policy you'd realize that. If you dont like it, dont use his valuable site anymore.

    Now go spill hot coffee on yoruself and sue McDonalds..
    Look at this guy's previous posts, he's trying to get people worked up. The best way to deal with him in the future is to ignore him.
    Last edited by ronbo2000; 10/13/2004 at 03:28 AM.
  14. #34  
    Quote Originally Posted by MAdMoNKEY
    Look. They owe me something if I gave them something valuable in return. For me, it takes a lot to give out my credit card number, personal information, and email address, especially to a store that is not well known and still trying to prove itself.
    No... They don't OWE you anything! If you had all these bad hunches about this place why give your precious, valuable information to them? It's because you were tryin to get something for nothing - and take advantage of someone's mistake.. And it didn't happen - and then you cried about it on Resellerratings... Period.

    Price mistakes like this happen constantly. Give it a shot -- if it goes in our favor, woohoo we're happy. If it doesn't, so be it -- too good to be true.. Ya dont go slandering some company threatening their business!

    Quote Originally Posted by MAdMoNKEY
    mistake and not order it? Is it now up to me to question every price they put up on their site? How do I know this is not one of the many ways to get my personal information? They are not established, they are not Amazon.com, the onus is on them to earn and keep my trust. Well I went ahead and trusted them with my information.
    again.... If you were so scared they were not established, why buy from them?? Did you check resellerratings or do any research on them beforehand? Sheesh, just go elsewhere. "well I went ahead anyway" lol

    Quote Originally Posted by MAdMoNKEY
    In fact I am left feeling scammed. Yes I need assurance that this is a big deal to the company. That I was not just scammed. Otherwise I can't help but have a really bad feeling about this company.
    What do you want from them to prove you weren't scammed? I'm sure their email didn't say "*** you read the policy"...... Probably something like "your order was cancelled due to a pricing error - sorry for the inconvenience"... What more do you need? What more can they say? That's the same line you'd get from any company.. The issue is -- ** you're looking for them to give you some kind of coupon, discount, etc ** to "build your trust in them"..

    Small companies cant afford to do that and just because you dont find that acceptable -- they dont deserve to be rated down on RR.com..

    Quote Originally Posted by MAdMoNKEY
    It just so happens so did hundreds of others for their respective reasons. My evaluation was deleted. My trust was violated. Scott listened to my
    My trust was violated? The drama....please man!! Give them the benefit of the doubt before slaying the company.... Did they steal your info and max out your card? Did they start prank calling your house? Did you get 8000 spam emails from them? jeez.... Nothing happened -- you and hundreds of others were just babies who didn't get their super deal and immediately cried about the company on RR.com.... It's the new American way....

    Look at some of these posts ---------

    ........I don't expect them to honor price mistakes, they are a fact of the retail world. However, a coupon, %10, whatever, would show me they are sorry and wish to have me as a customer. This didn't happen, therefore, I don't recommend doing business with these people
    They made a mistake and didn't give me anything free therefore I dont recommend anyone do business with them. How crappy..

    Extremely disappointed about this company. They do not honor their mistake. They put up a price and then telling us it's computer error and cancelled our orders. That's not a way of doing business.

    They did not honor their mistake.... lol Did they make a prior commitment to honor all pricing mistakes? Did anyone read the store policies BEFORE ordering?

    There are pages and pages of this.... Most with poor grammar, most sounding very childish, all the same whine. Is this everyones first internet purchase or what?? I have nothing to do with Chumbo, but I really think they're getting a raw raw deal on this because of a bunch of crybabies..

    As the RR.com admin said -- On Saturday 10/11/04, this merchant made a pricing error on a Lexar memory card. The error was corrected within 3 days, and to the best of our knowledge, is the first such pricing error for this merchant.


    Some 8 dollar an hour data entry clerk makes a mistake and because a bunch of internet wussies, poor Chumbo.com goes up in flames.... sad
    Last edited by ronbo2000; 10/13/2004 at 03:27 AM. Reason: cuss words
  15. #35  
    Oh stop being haters and wake up people.... I'm sorry for offending you with the F word mister assault rifle lover.

    I'll chime in with my stirring commentary again when the "NO WIFI - CLASS ACTION LAWSUIT" thread comes around..
  16. #36  
    Joebar99, you're a bit rough on the edges but you're right on target. Excellent points made and backed up. I agree with you wholeheartedly. I think a few people here are in denial about what they initially attempted.
    .
  17. #37  
    Quote Originally Posted by skillllllz
    Joebar99, you're a bit rough on the edges but you're right on target. Excellent points made and backed up. I agree with you wholeheartedly. I think a few people here are in denial about what they initially attempted.
    Well thanks for having the guts to say that.. Found this in another thread -- what else do you people want that this doesn't provide??

    http://discussion.treocentral.com/sh...20&postcount=4

    *hint* free stuff!
    Last edited by Joebar; 10/12/2004 at 10:32 PM.
  18.    #38  
    Ok, first of all, we're talking about 2 separate issues here.

    The point of this thread was that I posted an evaluation on ResellerRatings.com and it was deleted without notice. Yes I know the guy who owns it is king, blahdy blahdy blah. Look--you posted your criticism of me in this forum, let's say you come back in a few days and find out it was silently deleted. Don't tell me you wouldn't be pissed. Sure it's up to the moderators they can do whatever they want. But your respect for TC is going to disappear. Do you think TC provides a good service? Is it worth arguing, or finding out what the heck happened? Well that's what I did. I wrote ResellerRatings.com, and Scott the CEO wrote me back. He made his reasons clear, and I agreed with most of them. I made my concerns about disappearing evaluations *without notice* clear, and it looks like his company has made some changes. 3 cheers for a fruitful discussion.

    With regards to Chumbo--I will agree with you that there is a lot of emotion involved. I *HATE* being scammed. Fool me once, shame on me. Fool me twice, shame on you. Anyways. With Chumbo, I wasn't sure if it was a scam. Why did I do it? For one, a lot of TC members took the plunge and I put a lot of weight on the opinions of this community. Second, if you read viper's post and mine after, it seemed like a plausible offer that maybe a small company like Chumbo is using to increase its profile. So I placed my order. It got cancelled. Fine--no problems on my end. I check and the price went from $32.47 to $106? That's one heck of a mistake. Yeah it could still be a random mistake, but it bothers the heck out of me. I finally get a cancellation email--typical form letter, doesn't hurt them but doesn't help them either. I find a link to Reseller's on TC and read the other reviews about people getting charged and told the refund will take 3 weeks. That's shady to me. Another link talks about the BBB site, where Chumbo is listed as a "mailing list" company. I check similar retailers on BBB, they aren't listed under "mailing lists". That's even more shady. Shady enough that I don't have a good impression of Chumbo anymore, right or wrong. Shady enough that I would like to rate the company on Resellers. Am I some sort of raving mad monkey that I need to screw any company that pisses me off? Read my interaction with Scott from ResellerRatings.com, you be the judge.
    "Oooh oooh aaah aaah! Slap!" - MAdMoNKEY
  19. #39  
    Quote Originally Posted by Joebar99
    Oh stop being haters and wake up people.... I'm sorry for offending you with the F word mister assault rifle lover.

    I'll chime in with my stirring commentary again when the "NO WIFI - CLASS ACTION LAWSUIT" thread comes around..

    Joe youre the only one here who sounds like a hater. Funny thing is I dont disagree with most of what you said.

    a couple points on this this and go back to loving my assault weapons (did you think that would bother me?)

    1. No one here was trying to screw Chumbo as you indicate a couple of times. We saw a good price and jumped on it. When you see a 1gb sd card at buy.com for 49.99 the idea that 32.99 is possible is really not far fetched. I didnt cross my mind for a full day that it might be a mistake and that was only because I never got my confirmation email.

    2. Madmonkey has a valid point about resellerratings.com. And actually the positive rating chumbo had was mentioned in one of these threads long before the mistake was make public. So many folks did go there to check on them before the purchase.

    3. Chumbo's response could have been better. When I called their 800 number on Monday after my order was cancelled (never did recv an email), the nice lady on the phone said, "sir I am terribly sorry, the price was due to a mixup with our supplier. You were one of 25,000 who ordered and had to be cancelled. We're sorry for the inconvenience." Now I thought that was great. Polite, understanding and informative. The email I heard people got was not even close to that conversation. If the email had said the same thing as the lady on the phone, much of this thread would not exist. I personally would try to do business with Chumbo solely based on that conversation. I am sure if the email had been a bit more Polite, understanding and informative most of the 25,000 would feel the same way.

    4. last one. The idea that Chumbo offer something to those who tried to buy the card is not a bad one. Not because those buyers deserve anything, but because it would have given Chumbo an opportunity to possibly retain a large portion of those 25,000 cancelled customers. I am in sales and I'll tell you what, if I could get a chance to keep 25,000 customers, many of them first time shoppers with my business, I would gladly discount their next purchase 5 or 10%. The chance to grow my customer base by even 20% of that woud be worth the cost to me, especially since many of them would repeat. They missed a golden opportunity to expand their sales exponentially. Had some token discount been offered virtually every rating posted on RR.com would have a positive slant to it and people would be flocking there to take advantage of the great company they showed themselves to be. Again too bad they missed the chance.

    You make some good points but it doesn't look like you have much confidence in your own POV if you think you have to F-bomb every post. But hey if thats who you are, so be it. Maybe you and Kerry can do another Rolling Stone interview together.
    “There are four boxes to be used in defense of liberty: soap, ballot, jury, and ammo. Please use in that order.”
    — Ed Howdershelt
    "A government big enough to give you everything you want, is big enough to take away everything you have."- Thomas Jefferson
  20. #40  
    This thread has gone way out of line. As was stated before, no name calling, no cuss words, etc. This thread is closed.
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