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  1.    #1  
    Who else has received this email from Handspring recently?


    (Authentication marker -- (#'s omitted) -- do not remove.)

    Handspring needs your feedback! If you are currently using one of the Handspring Treo communicator products (Treo 180, 180g, 270 or 300), we would really appreciate your candid feedback.

    And, in return for your time and thoughtful consideration, you will receive your choice of a Treo belt clip or a car charger. Everyone who fully completes the survey receives this gift as our thanks. Surveys must be submitted by Friday, December 13th, 5:00pm Pacific Standard Time to qualify for the gift.
  2. #2  
    I received it on Friday (Dec 6) and requested the car charger as I could always use an extra one...
  3. #3  
    I got one on Friday too and requested a car charger. I dont have a car, but I already have a Belt-Clip

    I think the survey thing is very good idea.
    My life is in my Treo... Where is yours?
  4. #4  
    i didn't get the survey, what were some of the questions? If you remember and can give them out.
    Felipe
    On the road to 5,000 posts
    Life is what happens between Firmware releases.
  5. #5  
    Treo Customer Survey
    This survey has a total of 36 questions and will take approximately 15-20 minutes to complete. All those customers who complete this survey, in full, will receive a thank you gift of either a Treo belt clip or car charger. At the end of this survey, you will be asked for your preferred item and the address to which you would like your gift sent.


    --------------------------------------------------------------------------------

    1) Which of the following Handspring Treo models do you currently own?
    Treo 180 (the keyboard model)
    Treo 180g (the Graffiti(R) writing model)
    Treo 270 (Treo with a color screen)
    Treo 300 (Treo with a color screen from Sprint)


    2) How did you learn about the Treo? [Select all those that apply.]

    Friend or colleague
    Product reviews in printed journals
    Product reviews on the web
    Handspring web site
    Some other web site
    At retail, in a mobile service provider store
    At retail, in a consumer electronics store
    Other (please specify)


    If you selected other please specify:


    3) Using a scale from "1" to "7", where a "1" means "not at all important" and a "7" means "very important", how important was each of the following features or attributes in your DECISION TO BUY the Treo?

    1 - Not at all important 2 3 4 5 6 7 - Very important
    Product design (size, shape, etc)
    Means of data entry (Qwerty keyboard or Graffiti)
    The mobile service provider
    The Palm operating system and/or the availability of thousands of applications for the Palm OS
    Organizational applications such as Calendar, Contacts, Memo or To-Do
    Mobile phone feature
    Text messaging (SMS or IM) feature
    Wireless web browsing capability
    Wireless email capability
    Handspring brand name

    4) What other products did you consider for purchase, if any, around the time you purchased the Treo? (Please be specific.)


    5) Which of the following best describes how you obtained your Treo?

    Individual purchase decision using your own personal funds
    Individual purchase decision using company funds
    A company decision resulting in you being issued one
    A personal gift
    Other


    6) What brands of electronic organizers or handheld computers have you ever owned?

    None
    Palm
    Casio (Cassiopeia)
    Compaq (iPaq)
    Handspring
    Hewlett-Packard (Jornada)
    Psion
    RIM Blackberry
    Sharp (Zaurus)
    Sony (Clie)
    Other
    Don't know


    7) What was the price of the last organizer or handheld computer that your purchased? (If you haven't purchased one or don't recall, leave this blank.)

    Euros or US Dollars:
    8) Prior to the Treo, what brand and model of mobile phone did you own, if any? [If you did not own a mobile phone prior to the Treo, record 'None' below.]


    9) For how long have you been using the Treo?

    Not at all, haven't had the timeLess than 1 month1-3 months4-6 monthsLonger than 6 months
    10) On average, what percent of the time do you use the Treo for business purposes and what percent of the time do you use it for personal purposes?

    % Business purposes
    % Personal purposes

    11) On average, what percent of the time do you input text/data directly into your Treo and what percent of the time do you use your computer and the HotSync process to enter data into your Treo?

    % data entry directly into the Treo
    % data entry via computer

    12) On average, how often do you currently use your Treo and the Blazer web browser to access the Internet?

    Several times a day
    Once a day
    Several times a week
    Once a week
    Several times a month
    Less often
    Don't currently use Treo to access the Internet


    13) And, on average, how often do you currently use your Treo to access email wirelessly - using Treo Mail, Business Connect, or some other wireless email solution (One-Touch, Multimail, Basejet, etc.)?

    Several times a day
    Once a day
    Several times a week
    Once a week
    Several times a month
    Less often
    Don't currently use Treo to access email

    14) Why don't you use your Treo to access your email wirelessly? [Record all those that apply.]
    I don't have a need or desire for wireless access to email
    The cost of the wireless data services is too high
    My company does not permit wireless access to my email
    It is too complex to set up
    My email system is not supported
    I don't like the email experience on the Treo
    I just haven't got around to it yet, but plan to
    I am unaware of the various email solutions available to me
    Other (please specify)


    If you selected other please specify:


    15) On average, what was your monthly mobile phone bill prior to using the Treo? [Your best guess is all I need.]

    Euros or US Dollars:
    16) On average, what is your monthly mobile phone bill now that you use Treo? [Again, your best guess is all I need.]

    Euros or US Dollars:
    17) Who ultimately pays for your Treo's monthly phone service?

    I pay for the service
    Both my company and I pay for the service
    My company pays for the service
    Other (please specify)


    If you selected other please specify:


    18) Using a scale from "1" to "7", where a "1" means "not at all satisfied" and a "7" means "very satisfied", how would you rate your experience with the Treo in each of the following areas?

    1 - Not at all satisfied 2 3 4 5 6 7 - Very satisfied Not applicable
    Initial set up of Treo for use as a wireless phone
    Initial set up of Treo to access the Internet
    Initial set up of Treo to access email wirelessly
    Entering data/text directly into the Treo
    Using basic organizer functionality such as the calendar or contacts list
    Placing and receiving calls
    Accessing or browsing the Internet
    Sending or receiving text messages (SMS)
    Sending or receiving email

    19) Overall, how satisfied are you with your Treo?

    Very satisfied
    Somewhat satisfied
    Neither
    Somewhat dissatisfied
    Very dissatisfied


    20) How likely are you to recommend the Treo to a friend or colleague?

    Definitely will recommend
    Probably will recommend
    Might or might not recommend
    Probably won't recommend
    Definitely won't recommend


    21) What is the greatest benefit or value you derive from your Treo. Please be specific.


    22) What is the one thing you like least about your Treo? Or, alternatively, what is the one thing that could really improve the Treo or your experience with it?


    23) Did you or have you contacted your mobile service provider with questions or for assistance with using your Treo?

    Yes
    No
    24) How satisfied were you with the result of your contact with the mobile service provider? Please rate your satisfaction with the following:
    1- not at all satisfied 2 3 4 5 6 7 - very satisfied Not applicable
    Knowledge of the wireless services available for Treo
    Knowledge of the Treo product
    Effectiveness at answering your question or resolving your problem
    Overall quality of the support or contact

    Additional comments:


    25) Did you or have you used the Handspring web site and the searchable support articles for answers to your specific questions or problems?

    Yes
    No
    Don't know

    26) Please rate your experience using the Handspring searchable support articles in the following areas:
    1 - not at all satisfied 2 3 4 5 6 7- very satisfied Don't know
    Ease of use
    Helpfulness of information

    27) Did you or have you emailed Handspring technical support with questions or for assistance with using your Treo?

    Yes
    No

    28) Please rate your experience with Handspring email support in the following areas:
    1 - not at all satisfied 2 3 4 5 6 7 - very satisfied Don't know
    Answers or resolution within a timely manner
    Helpfulness of information or response

    29) Did you or have you called Handspring with questions or for assistance with using your Treo?

    Yes
    No

    30) How satisfied were you with the result of your contact with Handspring? Please rate your satisfaction with the following:
    1 - not at all satisfied 2 3 4 5 6 7 - very satisfied Not applicable
    Knowledge of the wireless services available for Treo
    Knowledge of the Treo product
    Effectiveness at answering your question or resolving your problem
    Overall quality of the support or contact

    Additional comments:


    31) Thinking of your primary email account, how do you access your email from your computer?

    Microsoft Outlook and an Exchange Server
    Lotus Notes
    AOL
    Internet Email (MSN Hotmail, Yahoo!, Earthlink, etc.)
    Don't know
    Other (please specify)


    If you selected other please specify:


    32) What is your age?

    24 or under25-3435-4445-5455-6465 or older
    33) In which of the following ranges does your own personal income fall? (Assume US Dollars or Euro's.)

    Under 40,00040,000-59,99960,000-79,99980,000-99,999100,000-119,999120,000 or more
    34) Please record your gender:

    Male
    Female


    35) Which one of the following gifts would you like us to send in return for your time and thoughtful consideration on this survey?

    Treo belt clip
    Treo car charger


    36) Where would you like us to send your gift? Please write out your Full Name, Address and Telephone Number (for mailing purposes only).


    Please allow several weeks for delivery of your gift as I will need some time to compile responses and order the correct number of each type of gift.


    --------------------------------------------------------------------------------
    Those are all my questions! Thank you for your time and consideration.


    This survey was created with WebSurveyor
  6. #6  
    Me too! The most (or the least) I would like HS to have on Treo is SD (wI/O). Though I still doubt HS is listening. Otherwise, adding Hi-Res and OS/5 would be excellent.

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