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  1. #41  
    Quote Originally Posted by bdhu2001 View Post
    Policies are constantly changed because of the abuses of a few that began to take on higher proportions. Thus all customers will lose the ability to adequately check out their purchases, because of abuses that impel businesses to change their policy.
    Actually, it's rather disingenuous to suggest there's an issue with the customer when these stores use their longterm, open return options as buying incentives to lure in those very same people.

    The Sam's Club I used to frequent, readily advertised their "No questions asked, unlimited return policy" and there was no doubt it was one of the main reason people shopped there as it came up in every conversation.

    There is nothing underhanded about this. It is questionable to call it an "abuse" when a customer makes use of the very policy a store has used to bring them into to shop with from the start. It's, also, completely outside the realms of reality to suggest that the stores do not know exactly what is going on and haven't been condoning and encouraging it for years and years.

    Taking issue with a customer using the "No questions asked, unlimited return policy" is as logical as complaining about taking advantage of discounts and coupons issued by the very same company.
  2. #42  
    apparently if a company is nice to its customers and allows them to make up their minds after a purchase without making them jump through hoops, that gives deadbeats the license to exploit the company's kindness as a weakness and use a returns policy as a free rental opportunity.

    This is why we can't have nice things. Because of black sheep like you exploiting and abusing, in full consciousness of what you're doing and apparently feeling smug about it, a policy meant for all of us to buy things more easily without being scared to be stuck with a lemon.

    And please don't tell me it's NOT so you can later point to how many TouchPads you've returned and to gleefully and vitriolically post two or three threads about HP's disastrous build quality when you find snippets somewhere saying that retailers have experienced many TouchPad returns.
    Please don't tell me that you're in fact doing it because you really do feel entitled to unlimited free four-week rentals on account of loosely worded returns policies designed for REAL customers with REAL purchases to return products they REALLY didn't like.

    I hope you're proud of yourselves.
    dj ozone and bdhu2001 like this.
  3. #43  
    So this thread becomes full on "lets blame customers" game?

    This is simply unbelievable development, this is not hp corporation defense board.
  4. #44  
    Quote Originally Posted by clevin View Post
    So this thread becomes full on "lets blame customers" game?

    This is simply unbelievable development, this is not hp corporation defense board.
    It's not blame customer. If customer doesn't like product or product doesn't work for them, that's okay. Return product. Don't hurt store and other customers by continuing to get a product that you know isn't working for you and return it and re-purchase every 30 to 90 days during the store's return time-frame. Return policy are not for free extended rentals.

    No one is saying the TouchPad is perfect and there's no reason to return it. We're simply saying that if it doesn't fit your need, don't re-purchase it until it does or get another device. Again, don't abuse the store's return policy.
  5. #45  
    Quote Originally Posted by bdhu2001 View Post
    It's not blame customer. If customer doesn't like product or product doesn't work for them, that's okay. Return product. Don't hurt store and other customers by continuing to get a product that you know isn't working for you and return it and re-purchase every 30 to 90 days during the store's return time-frame. Return policy are not for free extended rentals.

    No one is saying the TouchPad is perfect and there's no reason to return it. We're simply saying that if it doesn't fit your need, don't re-purchase it until it does or get another device. Again, don't abuse the store's return policy.
    And there is not a snow ball in hell of chance that the customer just desperately love webOS so much, and want to make sure he gives the ota a shot, but first purchase doesn't allow him to wait?

    He only returned one to get a longer grace period, he didn't return 5 touchpad just to mess with the stores.

    And the way you guys criticizing this, it's like he should be sent yo gtmo. Is this really fit the 'crime'? Or is there too much defensive attitude here?

    -- Sent from my Palm Pre using Forums
  6. #46  
    Quote Originally Posted by clevin View Post
    And there is not a snow ball in hell of chance that the customer just desperately love webOS so much, and want to make sure he gives the ota a shot, but first purchase doesn't allow him to wait?

    He only returned one to get a longer grace period, he didn't return 5 touchpad just to mess with the stores.
    Indeed, some people are pinning a lot of hopes on the device, want to use it but also don't want to be burned by them if/when they turn out to be another Palm. Considering HP's track record, so far, it's understandable - especially since they were late getting out an update that might fix some rather fundamental problems.

    And the way you guys criticizing this, it's like he should be sent yo gtmo. Is this really fit the 'crime'? Or is there too much defensive attitude here?
    Yup, it's a "...cast the first stone." scenario.
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