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  1.    #1  
    My wife is up for her 2-year phone upgrade. We don't have a local Sprint store (closest one is 30 miles away - which is where I normally go).

    So, last night she went into Radio Shack looking at Sprint phones, and in discussions with the staff, they told her that Palm had gone bankrupt and out of business.

    What?

    Sounds like Radio Shack needs to do some employee training.

    I mean, I know they quit carrying them a while back, but it wasn't because Palm went out of business.
  2. #2  
    you can get the phone from sprint.com

    hp's website was also offering them for free with a gift card thrown in.

    radio shack = fail
  3. #3  
    I think you should always buy your phone from the phone company, rather than a third party store.(IMHO)

    They don't really know much about the phone they're selling, some don't even care. They sell you the ones they prefer just to make commission.
  4.    #4  
    I agree with you all. I'm just amazed (although I guess I shouldn't be) that an employee would has so much mis-information.

    Most of the time when I walk into a store (Best Buy, etc) and am looking for something, I generally know way more than the employees working in the electronics section. These people need to be product specialists. That's what they're paid for. -end mini rant- lol
  5. #5  
    funny, I thought you went to a verizon store...
  6. mk3
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    #6  
    Yeah they have really changed over the years and lack of technical knowledge is their M.O. now. I went into a radio shack a few years ago looking for some resistors for a project on mine. I asked the girl working there where to find them (wasn't obvious) and she didn't know what they were. What? She asked the other person working there and he said we have some in the back but don't really carry that "kind of stuff."

    I went in there again a few months ago looking for a second car charger for my Pre. The guy working there said that the Pre required a Palm specific charger and the one they sold would fry my Pre if I used it. I am amazed they manage to stay in business...
    Feedback & Feature Requests | Palm USA

    "Abracadabra Holmes"
    -Cal Naughton, Jr.
  7. #7  
    Technically Palm isnt in business any more, HP is. (But they didnt go bankrupt. But to hear alot of people talking they didnt have much cash either.)
  8. #8  
    I can't even find one pre at my bestbuy! THis is sad, esp. since they have AT&T, Verizon and sprint (they should have 3 pre's!)
  9. #9  
    Its odd they should say that since they still have the Pre for AT&T.
  10. #10  
    one employee doesnt = all radioshacks... they arnt as knowledgeable as their counterparts at SC Kiosk (wholey owned by RS) but the sc kiosk employees just work on cell phones and plans inside sam's clubs.

    This is no different then people walking into a verizon sprint or att store and being misinformed about Palm....


    If they quit carring them why would they have current training about palm?
    SCK Manager
  11. #11  
    My sister went into a Best Buy in Nashville and they told her that Palm had sold to HP and gone out of business...and proceeded to to try and sell her an EVO. GEEEEEEZ...
    Todd
    Centro/PRE-Sprint
  12. #12  
    My dad went to an O2 store here in Munich, and they told him they didn't know where he had that info from, but it's technically impossible to use a cell phone's data plan from your laptop, you need two separate plans.

    Took me all of five seconds to switch on Mobile Hotspot and disprove her when he told me that.

    The Palm Pre was released on O2 early last October... When I went to the Munich flagship store last August to ask about it, I was told that Palm wasn't making any telephones in the first place, only PDAs, but I could have a HTC Touch Pro 2 or an iPhone if I wanted a telephone.


    75% of carrier salespeople don't know what they're talking about. They will tell you any utter BS in a very conspiratorial voice to get you to believe them and maybe even sign something.
    Last edited by GodShapedHole; 09/26/2010 at 03:07 AM.
  13. mk3
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    #13  
    Quote Originally Posted by TMed_ATL View Post
    one employee doesnt = all radioshacks...
    I agree with that. To me it more of a general observation that good technical help is extremely hard to find everywhere.
    Feedback & Feature Requests | Palm USA

    "Abracadabra Holmes"
    -Cal Naughton, Jr.
  14. #14  
    Quote Originally Posted by mk3 View Post
    Yeah they have really changed over the years and lack of technical knowledge is their M.O. now. I went into a radio shack a few years ago looking for some resistors for a project on mine. I asked the girl working there where to find them (wasn't obvious) and she didn't know what they were. What? She asked the other person working there and he said we have some in the back but don't really carry that "kind of stuff."

    I went in there again a few months ago looking for a second car charger for my Pre. The guy working there said that the Pre required a Palm specific charger and the one they sold would fry my Pre if I used it. I am amazed they manage to stay in business...
    Everyone should understand that our push to get everything cheaper means that we've stopped paying for technical knowledge. All stores have counter clerks, it is our responsibility to find out about devices and make a decision. We can't have it both ways, we got in the habit of using stores technical knowledge and then buying from a discount store or online to get it cheaper.

    Stores like Circuit City, fell to CompUSA, BestBuy, Costco, and all online dealers. If there's no commission, there's no incentive for the salesmen to know about the product. In addition, the stores don't pay for the sales staff to get training.

    You don't expect a minimum wage worker at Jack n the box to know nutrition and correct food combination, we can no longer expect them of tech places.
  15. #15  
    Quote Originally Posted by RUSH View Post
    I think you should always buy your phone from the phone company, rather than a third party store.(IMHO)

    They don't really know much about the phone they're selling, some don't even care. They sell you the ones they prefer just to make commission.
    when the pre first came out i got mine at wal-mart for $50 dollars instead of paying $250 at sprint, ofcourse they did know nothing about the phone but 3rd party stores usually have good deals. not radio shack tho
  16. #16  
    Quote Originally Posted by mk3 View Post
    I agree with that. To me it more of a general observation that good technical help is extremely hard to find everywhere.
    I'd say that that has a lot to do with large companies not wanting to shill out livable wadges for entry level employees, so anybody with any knowledge or skill is nowhere to be found working the floors in a retail environment.

    When I got hired at Lowe's back in 2006, they assigned me to the Tools & Hardware department. I informed them that I had pretty much never used a power tool in my life and that I had no idea about the products or even what most of them were for. They told me, "you'll get the hang of it".

    Sorry, I'm bitter about working in retail. :-P
    Last edited by UltraMav; 09/27/2010 at 04:32 AM. Reason: Sorry, I'm bitter about working in retail. :-P
    Come play with my Twitter.
  17. mk3
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    #17  
    All good points. I'm not too sure it's about companies not offering decent wage for entry level positions. Minimum wage is intended to keep that in line. My first couple jobs out of high school were for minimum wage and I got my stuff together to improve my wage/lifestyle over the years. I seem to notice more and more over the years that entry level people seem to have this sense of entitlement right off the bat. Kids are entering the workforce and expecting to earn $20 or more per hour as an entry level position because our modern culture lifestyles demand you have a nice car, cell phone (with data plan), itunes account so you can download mp3's, satellite HD tv, high speed internet, etc, etc. There seems to be no reality check anymore.
    Feedback & Feature Requests | Palm USA

    "Abracadabra Holmes"
    -Cal Naughton, Jr.
  18.    #18  
    Yeah. I got my first job out of high school at the age of 18 in 1993. I worked in a local music store selling guitars, keyboards, and drums. I made $4.25/hr+commission (which was awesome at Christmas time. lol)

    Anyways, I went to college, got an engineering degree, and now make WAY WAY more per hour than I did in 1993.

    The purpose for minimum wage is, it's a starting point. It's not an ending point or somewhere you hang around your entire working career. If it is, then that person needs to do a major re-evaluation of their life choices. lol

    Anyways, even back then, I tried to learn and understand about all the product lines we carried so I could help customers make informed decisions. When you are in retail, that is what it is all about. I don't care what kind of retail it is.

    I see this entitlement mentality you talk about more and more, and it is flat out not correct.

    Ok, enough with that... It looks like we are in all liklihood just a very short time away from Sprint getting some new Palm hardware w/ webOS 2.0!!!

    I am excited about that!
  19. #19  
    regardless of how much they pay, Radio Shack's value prop is supposed to be that they are knowledgeable about what they sell. Remember the "you've got questions, we've got answers" tag line?

    No wonder they are rapidly declining in to obscurity. I only go there for stuff that no one else sells, and that list is getting pretty short.
  20. #20  
    Quote Originally Posted by Cantaffordit View Post
    regardless of how much they pay, Radio Shack's value prop is supposed to be that they are knowledgeable about what they sell. Remember the "you've got questions, we've got answers" tag line?

    No wonder they are rapidly declining in to obscurity. I only go there for stuff that no one else sells, and that list is getting pretty short.

    as far as cell phones go they are opening 1200 Target Mobile Kiosk to go with their 850 Sam's Club Kiosk. They are NOT hurting in the mobile game. And they are hourly PLUS commission on their cell phone sales.
    SCK Manager
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