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  1.    #1  
    I am on my second unit now and the ECHO persists. Has anyone reached any solid conclusion as to what is causing this? I think I may have to go back to a regular cell phone, if I can't get a unit that doesn't echo. I will make me extremely sad.

    Is there some magic work I need to say to HS tech support to send me an "echoless" unit?
  2. #2  
    s there some magic work I need to say to HS tech support to send me an "echoless" unit?

    some magic work I need to say to HS tech support to send me an "echoless" unit?

    I need to say to HS tech support to send me an "echoless" unit?

    HS tech support to send me an "echoless" unit?

    send me an "echoless" unit?

    "echoless" unit?

    unit?
    <IMG WIDTH="200" HEIGHT="50" SRC=http://www.visorcentral.com/images/visorcentral.gif> (ex)VisorCentral Discussion Moderator
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  3. #3  
    now a more serious reply:

    When do you hear the Echo? only on speakerphone or also when you use it like a normal phone?

    Normally echo is created because the mic hears the speaker and send that signal back to the speaker etc etc.
    <IMG WIDTH="200" HEIGHT="50" SRC=http://www.visorcentral.com/images/visorcentral.gif> (ex)VisorCentral Discussion Moderator
    Do files get embarrassed when they get unzipped?
  4.    #4  
    Usually the party on the other end is the one experiencing the echo. It only seems to happen when I talk directly into the handset. Works fine with the earbud. Any suggestions?
  5. #5  
    Yeah, the echo is always on the other person's end, you don't hear it from the Treo. I had mine replaced but the replacement had the echo, too, so I've resigned myself to it until Handspring gets their act together and figures out what the heck is going on. The earbud does get rid of the echo, so I use it whenever I can.
  6. #6  
    Ah, dammit.

    I've just started getting complaints of echo from my callers. I tried calling myself from a landline and I hear it too - even

    This has to be a treo design flaw. Somehow, noise is leaking from the speaker to the mic. It definitely still happens if I turn the speaker volume to minimum.

    This seems to happen with just about every treo. Should I call customer support? What will they tell me?

    -Colin
  7. #7  
    Please let us know what they tell you when you call. When I called they said it was the first they had heard of it. I think later Handspring starting telling people they were aware of the problem.
  8.    #8  
    HS did admit to the problem and sent me a new unit quick. However they did not guarentee that the new unit would fix the problem.


    FINALLY somewhat of a breakthrough!!!!

    I spoke to a VS rep and they told me that the SIM card may be smudged or dirty. They instructed me over the phone to remove my sim card and rub it with a pencil eraser to clean it off. I have not had an echo for 4 days now.


    I will report back after a couple of more days with an update.
  9. #9  
    Originally posted by netbooee

    FINALLY somewhat of a breakthrough!!!!

    I spoke to a VS rep and they told me that the SIM card may be smudged or dirty. They instructed me over the phone to remove my sim card and rub it with a pencil eraser to clean it off. I have not had an echo for 4 days now.


    I will report back after a couple of more days with an update.
    That's awesome! As a future color Treo owner, I was getting a little worried about the echo that many have reported here. Eraser on the SIM card, eh? Interesting...
  10. #10  
    I am highly skeptical but will try this out.
  11. #11  
    Originally posted by netbooee

    I spoke to a VS rep and they told me that the SIM card may be smudged or dirty. They instructed me over the phone to remove my sim card and rub it with a pencil eraser to clean it off. I have not had an echo for 4 days now.
    Is this with your old or with the now treo?
    <IMG WIDTH="200" HEIGHT="50" SRC=http://www.visorcentral.com/images/visorcentral.gif> (ex)VisorCentral Discussion Moderator
    Do files get embarrassed when they get unzipped?
  12. #12  
    I spoke to a VS rep and they told me that the SIM card may be smudged or dirty. They instructed me over the phone to remove my sim card and rub it with a pencil eraser to clean it off.
    How on earth could a smudged SIM card cause echo? Either the digital information on the SIM card can be read when initializing the phone, or it can't.

    Any ideas?

    Colin
  13. vebix's Avatar
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    #13  
    I'm not entirely convinced it's the treo - I'm more convinced it's the service. I've been making calls on my treo for about 2 weeks now, and the person I'm usually talking to has stated that they only hear the echo when I drive through a certain part of town (always the same part). Everywhere else it's crystal clear with no echo on either end. (by the way I'm in Pittsburgh, PA using Voicestream). Now that I know what to expect, I can re-create the echo like clockwork.

    - Matt
  14. #14  
    Originally posted by mportune
    I'm not entirely convinced it's the treo - I'm more convinced it's the service. I've been making calls on my treo for about 2 weeks now, and the person I'm usually talking to has stated that they only hear the echo when I drive through a certain part of town (always the same part). Everywhere else it's crystal clear with no echo on either end. (by the way I'm in Pittsburgh, PA using Voicestream). Now that I know what to expect, I can re-create the echo like clockwork.

    - Matt

    Mmmm interesting...
    <IMG WIDTH="200" HEIGHT="50" SRC=http://www.visorcentral.com/images/visorcentral.gif> (ex)VisorCentral Discussion Moderator
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  15. #15  
    I was beginning to get complaints about echo from my callers, so I called HS. The person I talked to said he had heard of the problem and told me that it was a hardware issue related to the microphone. He promptly processed an order for a replacement. Hopefully HS has done a mod that fixes this problem. However, I've heard from a friend at Voicestream that the echo could be a network problem. I think it's more likely a hardware issue...
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  16. vebix's Avatar
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    #16  
    I still think it's the network. The fact that I can re-create it easily based on my position tells me it's not the hardware. In any case, hopefully VS will get to the bottom of it.

    - Matt
  17. #17  
    Hmm, the problem goes away when using the earbud, so if service has anything to do with it it's only as a contributing factor. I wouldn't hold my breath for VS to do anything about this, HS will most likely come up with a fix that duplicates whatever happens when you use the earbud.

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