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  1. ahc
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       #1  
    When SMS messages come into my Treo, no matter what ring tone I have set for them, I hear just a VERY (.1sec or so) short beep. Is this happening to anyone else?

    I have Voicestream, though I'd be surprised if that matters.

    Andy
  2. #2  
    hmm... sounds odd to me. Mine follows the ringer just fine.

    ...are you using any 3rd party applications related to SMS or the ringer?
  3. #3  
    Can you set a ringtone for SMS seperately?
    My cellphone has a ringtone for voicecalls and just a quick beep for SMS's.

    Don't have a Treo (hint hint Marcus/James ) so I don't know how the Treo handles it...
    <IMG WIDTH="200" HEIGHT="50" SRC=http://www.visorcentral.com/images/visorcentral.gif> (ex)VisorCentral Discussion Moderator
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  4. ahc
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       #4  
    Originally posted by dietrichbohn
    ...are you using any 3rd party applications related to SMS or the ringer?
    No 3rd party apps that would seem to have anything to do with SMS. AvantGo is the only really big/interesting one...

    ToolkiT: yes, the Treo allows you to choose any ringtone for incoming SMS. At least dietrichbohn's does.
  5. #5  
    Mine too...

    ???
    "Happy are they whose sins are forgiven, whose wrongs are pardoned"

    Romans 4:7
  6. #6  
    Originally posted by ahc
    ToolkiT: yes, the Treo allows you to choose any ringtone for incoming SMS. At least dietrichbohn's does.
    Can you change your voice ringtones?
  7. ahc
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       #7  
    I fixed the problem by going to "Ringer Preferences" from the SMS application and changing the volume from "Loud" to "Soft" and then back to "Loud" again. Now I hear the full SMS ring tone.

    Strange, but the problem is gone.

    Andy
  8. #8  
    Ours is not to question why. Ours is but to do and die.

    ...glad you fixed it.
  9. #9  
    I was relieved to see the earlier fix post only to be dissapointed by it not working with mine. I kept at it and got it fixed by giving it a custom Ringo tone. It still will not work with any of the stock tones.

    weird... but not stressing enough for wasting time on hold.
    "Happy are they whose sins are forgiven, whose wrongs are pardoned"

    Romans 4:7
  10. ahc
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       #10  
    Well, this problem actually hasn't gone away for me.

    However, I have isolated it somewhat.

    When the organizer screen is on (whether the lid is open or closed, no matter what application is active), the full alert sounds. When the screen is off, I get only 0.1 sec of the first tone in the ring tone.

    The effect is as if the organizer says, hey, I should start playing the SMS ring tone, but then as the SMS application itself takes over it somehow silences it.

    This only affects SMS alerts--regular phone calls ring fine under all conditions.

    I created a custom ring tone in Ringo, and the problem persists. Veloslave, could you expand on exactly what you did with Ringo? Perhaps you used a different approach than I did to creating a custom ring tone... Obviously, I'm very eager to fix this, ideally without enduring a call to customer support...

    Veloslave, if you don't mind sharing which 3rd-party apps you have installed, that might be useful information as well.

    Andy
  11. #11  
    I created a new tone by using the keyboard in ringo and saved it. Went into the ringer prefs and chose the new tone and it seems to be working fine.

    Good luck, let me know if you need more help.
    "Happy are they whose sins are forgiven, whose wrongs are pardoned"

    Romans 4:7
  12. ahc
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       #12  
    Well, interestingly enough, when I called Handspring support about this (got through to a live person in under one minute at 8:30 a.m. EST, BTW), the support rep asked a few perfunctory questions, put me on hold for a minute, and came back to arrange an advance exchange. "Sounds like a hardware issue," he said.

    So tomorrow I get another unit. I have my doubts about whether it is a hardware issue, but who am I to complain about a brand-new Treo to replace this one with all its wear and tear from the past week of use?

    Andy
  13. #13  
    Just got off the phone with John who is the Treo support Floor Supervisor, he tells me that the phone was designed to work this way and that they are aware of the problem (?) and are working on a software fix. He is going to have a high up tech guy call me tomorrow to dicuss it further.

    Andy, please let me know right away if yours is fixed with the new phone and I'll let the group know what happens with the phone call.

    dietrichbohn, does yours (or anybody elses for that matter) get a full long ring with the stock tones just like a phone call would if you don't open the flip during the alert?

    Thank you all in advance,

    Rod
    "Happy are they whose sins are forgiven, whose wrongs are pardoned"

    Romans 4:7
  14. #14  
    Originally posted by Veloslave
    dietrichbohn, does yours (or anybody elses for that matter) get a full long ring with the stock tones just like a phone call would if you don't open the flip during the alert?
    Well, I'm just a poor graduate student, I don't have any of them fancy high-falootin' stock-thingys. But I can't think of an earthly reason why the stock SMS messages should sound a different alarm.
  15. #15  
    Sorry, my bad, I should have explained better. If you are using SMS on your phone, which ring tone are you using for it and how long does the ring or tone last if you do not open the flip or respond? Plus, is the ring/tone one of the original ones that came on the phone?

    Thanks for your help, sure will be nice to get to the bottom of this.

    Rod
    "Happy are they whose sins are forgiven, whose wrongs are pardoned"

    Romans 4:7
  16. #16  
    Originally posted by Veloslave
    Sorry, my bad, I should have explained better. If you are using SMS on your phone, which ring tone are you using for it and how long does the ring or tone last if you do not open the flip or respond? Plus, is the ring/tone one of the original ones that came on the phone?

    Thanks for your help, sure will be nice to get to the bottom of this.

    Rod
    Well, I had just been using the default (the "beep beep"), but now I'll experiment. Here we go...

    You're right... The SMS sound does cut the ringer off after just a few notes... I suppose this makes sense in an odd sort of way... you only want your phone to ring for as long as someone is trying to reach you, it must only ring for "as long" as you're receiving an SMS message, i.e. for a very short time.

    I guess the bottom line is choose a message whose first couple of beeps are loud enough for you to notice... and wait for a 3rd party solution if that chaps your hide.
  17. #17  
    I'm sure this can be done with a well written hack that forces the alarm sound to play to completion unless there is a screen tap or button press. It sounds as if the only reason it's stopping is that some kind of screen/notice/program pops up when you get a message. Is that the case?
  18. #18  
    Originally posted by GregGaub
    I'm sure this can be done with a well written hack that forces the alarm sound to play to completion unless there is a screen tap or button press.

    I agree.
    It sounds as if the only reason it's stopping is that some kind of screen/notice/program pops up when you get a message. Is that the case?
    I don't know, but I would guess it's not so much the screen as it is some sort of "ring" call that handspring has deliberately made short. Instead of a "Play a sound" command, the treo gets a "ring" command, and the "ring" command is of a set length. For calls, it is as long as the network tells it, for SMS, it must just be a second or so.

    ..all conjecture, I really have no actual idea!
  19. #19  
    Thanks for the test, I think that answers the question. I have already used a custom Ringo tone to "fix" the situation. I think the phone is designed that way and I'm going to stop worrying about it. My main concern was that if something little was wrong with the phone that I could short cut, maybe something worse would happen latter, always after warranty, that would have been related.

    Thanks for your effort, time to put this baby to bed!

    Rod
    "Happy are they whose sins are forgiven, whose wrongs are pardoned"

    Romans 4:7
  20. ahc
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       #20  
    As I suspected, the arrival of a new Treo did not solve the problem. I think this is a moderately serious flaw that deserves a fix (almost certainly in software/ROM). Even if the underlying cause is as dietrichbohn suggests (that SMS's, unlike voice calls, are accompanied by a very short signal from the network, and the Treo only keeps "ringing" while it's getting that network signal), that just means the Treo ring protocol is poorly thought out. Of course you want a full alert to play when you get an SMS! Otherwise what is the point of being able to select a ring tone for it?

    As it is, when a voicemail notification or other SMS comes in, unless I am in an extremely quiet environment I never know it, until I happen to activate the Treo for some other reason and see the SMS alert screen (and not even then if I just use one of the buttons to jump straight to another app).

    Misc. notes: 1. Unlike for veloslave, assigning a custom ringtone hasn't changed this behavior for me. 2. I'm only hearing a fraction of a second's worth of ringtone--a tiny chirp--rather than the "just a few notes" that dietrichbohn has reported. 3. While GregGaub may well be correct that what is happening is that the "screen/notice/program" pops up and interrupts the ringing, a screen/notice/program pops up when there is a voice call, but that does not interrupt the ringing. The same should be true for SMS. 4. I believe the vibration is similarly impaired when the sound is off, though I haven't completely verified this. (I don't want to use up all my SMS allocation sending test messages!)

    I'll call Handspring on Monday afternoon, when there is more likely to be senior help available, and keep this issue going.

    Andy
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